Hsieh Zappos Quotes & Sayings

[on Martin Freeman playing Bilbo Baggins] It was great. I got to hang out with him, and I kept a straight face for a bit and then I started giggling because I know Martin, I don't know Bilbo. For Martin to be sitting there playing Bilbo is amazing. He's going to be amazing, he's going to be fantastic in this film. — Benedict Cumberbatch

Ain't that a shame how they f-ck up ya name. — Lil Boosie

He has a spirit-a soul- and therfore a choice. I will belive that Aurox will chose Light, even if Darkness resides within him. None of us is entirely good. Or evil. — P.C. Cast

Some of you are eternal doormen. holding the door open for those who are headed out into greatness. I thank you for that. — Darnell Lamont Walker

Branding Through Customer Service Over the years, the number one driver of our growth at Zappos has been repeat customers and word of mouth. Our philosophy has been to take most of the money we would have spent on paid advertising and invest it into customer service and the customer experience instead, letting our customers do the marketing for us through word of mouth. — Tony Hsieh

At Zappos, one of our core values is to Pursue Growth and Learning. In the lobby of our headquarters, we have a giving library where we give away books to employees and visitors that we think will help with their growth, both personally and professionally. I can't wait to add The Compound Effect to our library. — Tony Hsieh

If I was going to go into an office I wanted it to be with people I would choose to be around even if we didn't have to work together and so that was one of the major reasons why I decided out of all the different companies we invested in to work with Zappos. — Tony Hsieh

Zappos uses call center technology to track average call time per agent. But the goal isn't to reduce this average - it's more important that we make an emotional connection with the customer, rather than just quickly getting them off the phone. — Tony Hsieh

There have been, in recent years, many Asian American pioneers in the public eye who've defied the condescendingly complimentary 'model minority' stereotype: actors like Lucy Liu, artists like Maya Lin, moguls like Zappos CEO Tony Hsieh. They are known, often admired. — Eric Liu

When I am dead and buried, on my tombstone I would like to have it written, 'I have arrived.' Because when you feel that you have arrived, you are dead. — Yul Brynner

Whatever he had lost, be it his money, his friends, his reputation, his self-respect, his inner joy and peace - one or all - he still remained his father's child. And so he says to himself: "How many of my father's hired men have all the food they want and more, and here am I dying of hunger! I will leave this place and go to my father and say: Father, I have sinned against heaven and against you; I no longer deserve to be called your son; treat me as one of your hired men." With these words in his heart, he was able to turn, to leave the foreign country, and go home. — Henri J.M. Nouwen

Zappos is a customer service company that just happens to sell shoes. — Tony Hsieh

Sorry, investing was pretty boring and I really missed being part of building something. I felt like I was always standing on the sidelines, so Zappos ... really liked the people there and got involved full-time and I've been full-time ever since. — Tony Hsieh

I laid my face to the smooth face of the marble and howled my loss into the cold salt rain. — Sylvia Plath

I've never isolated role models based on gender. I have more male role models due to the mere fact that I've done business with more of them and they're leaders within the verticals I work. Of those, Tony Hsieh, CEO of Zappos, is an entrepreneur and personal friend that I have a great deal of respect for. — Amy Jo Martin

Hopefully 10 years from now people won't even realize we started out selling shoes. They will just think about Zappos as a place to get the best customer service. — Tony Hsieh

Sin can bring pleasure, but never happiness. — R.C. Sproul

Our customers call and e-mail us to say that's how it feels when a Zappos box arrives. And that's how we view this company. — Tony Hsieh

Men as a rule are more preoccupied with the dangers that threaten their life than interested in the biological forces on which they depend for a constructive existence. — Rene Dubos

A really wise man is feminine, receptive, passive. That's why Buddha looks so feminine. That quality of passiveness, that quality of receptivity ... He is just a receptacle. He reflects life: he allows life to reflect in him, to be reflected through him. He sings the song that existence wants to sing through him. He has no ideas of his own; he does not hinder. — Rajneesh

Live to please the others, and everyone will love you, except yourself. — Paulo Coelho

It's the most extraordinary and saddest thing, the amount of talent out there not being seen. — Gedde Watanabe