Quotes & Sayings About Customer Support

Analytical software enables you to shift human resources from rote data collection to value-added customer service and support where the human touch makes a profound difference. — Bill Gates

Your solution for a customer has to be either amazingly valuable to someone who will pay an enormous amount of money for it or has to be valuable to an enormous number of people who pay a small amount. And also the person you're talking to-especially if you want to raise capital or raise support-has to personally say, "I want that. I like that. That sounds really great. I want that for myself." — Brian Tracy

It's like when you're on hold and a recorded voice comes on telling you how much the company values you as a customer. Really? Then maybe you should hire some more support people so I don't have to wait thirty minutes to get help. — Jason Fried

In response, BEA launched an innovative program to put the company's experts at the heart of its best customers' IT organizations. BEA created Global Service Executives (GSEs) who were responsible for all services across education, consulting, and support. A portion of their compensation was based on customers' ongoing success and full utilization of all purchased products. In addition, a client architect was placed on-site at strategic accounts, reporting to the customer's CIO. These roles were in position to see customers' needs from the inside and to help customers create strategy and road maps. Use proactive services to extend — Lilia Shirman

As a woman, I feel it's important to support causes that are important to my core customer, who is also a woman, as well as causes that resonate with me personally. — Natalie Massenet

Discovering your purpose doesn't have to be complicated. Look at what you do and why you do it. Is it to support your family? That's your purpose. Is it to make a difference in your customer's life? That's your purpose. — Anne F. Beiler

Software: These programs give instruction to the CPU, which processes billions of tiny facts called bytes, and within a fraction of a second it sends you an error message that requires you to call the customer-support hot line and be placed on hold for approximately the life-span of a caribou. — Dave Barry

As a young designer explained to me bluntly: "Everyone upstairs is dumb," referring to the floor above the engineering lair at the 156 University office where customer support, administrators and salespeople sat. My first impulse was to laugh at his ridiculous, blithe dismissiveness, until I realized that it wasn't very funny. — Katherine Losse

It had been in 1985, through the headsets of a helicopter being flown by a veteran Night Stalker named Steel. Being called a customer put me off. It felt too much like business, too transactional - not how warriors should think of their comrades. I soon came to see that the Night Stalkers' constant use of the term was a skillful way of reminding themselves that they existed to support and enable the forces - the customers - whom they flew. The culture that formed around this word was one of the Night Stalkers' great strengths. — Stanley McChrystal

Is the competition really some mythical beast? No, not really. Knowing how to play your group of salespeople as a team, to overcome the group objective of winning the customers support, is the objective. The opposing team in proper viewpoint is not just the similar competing business to yours. Nor is it the competing franchises of your home office.
No, in order to really be effective in the market place as a surviving business, you must go beyond that philosophy. You must be willing to expand your viewpoint to fully understand who the competition truly is.
Your true competition is simply this: Anywhere that your customer would spend his or her dollars as opposed to spending them at your company or place of business. — Michael Delaware

Based on the timely and helpful responses to my support issues, I feel that I made the right decision to become a customer earlier this year. LuxSci is definitely a quality, customer-oriented business. — Kevin Smith

Treat customer support as a product. — Keith Rabois

The entire customer or user experience-from raising awareness, to buying a product / taking action, to getting customer support-is going digital. — Colleen Jones

they shared mortals' reluctance for either reading instructions or calling customer support. — Rick Riordan

With support jobs moving to China and India, it's not surprising that English-speaking countries' top frustration revolves around the difficulty of understanding customer service representatives. However, even if the level of customer service is exceptional, the extent to which poorly-understood accents trump quality of service speaks to English-speaking customers' growing intolerance of non-native speech, more so than in other countries. — Bob Hayes

Dear Valued Customer: Your cable bill is now increasing 5% per month. You cannot cancel your cable. Ever. You cannot reduce your bill in any way. If you turn off your cable, your bill will remain exactly the same. If you rip your cable out of the wall, your bill will remain exactly the same, with the exception that we will charge you for the damage. Your children will be unable to cancel your cable contract. Also, please note that we will be reducing our delivery of channels by approximately 1 every month. As we deliver fewer channels, you can anticipate that your bill will sharply increase. If you do not pay your bill on time, the ownership of your house will revert to us, and we will lock you in an undisclosed location, where you will be forced to do tech support, and where we will be unable to protect you from assault and rape. If you attempt to defend yourself when we come to take your house, we are fully authorized to gun you down. Sincerely, The Statist Cable Company — Stefan Molyneux

Some of the best ideas throughout the company's evolution have been from places all throughout the company whether it's an engineer or someone on the customer support team. Just different areas around the company. — Mark Zuckerberg

Big companies, which spend tens of billions of dollars annually on 'call centers' to take orders and provide customer support, increasingly rely on speech recognition not just to handle requests for information but to process customer orders. — Alex Berenson

The by-product of fewer technical support issues is also an increase in customer satisfaction, which can be reflected in reduced subscriber churn. — Patrick Fitzgerald

It applies in any business. Shoemakers should be run by shoe guys, and software firms by software guys, and supermarkets by supermarket guys. With the advice and support of their bean counters, absolutely, but with the final word going to those who live and breathe the customer experience. Passion and drive for excellence will win over the computer-like, dispassionate, analysis-driven philosophy every time. — Bob Lutz