Quotes & Sayings About Customer Success

product excellence is now paramount to business success - not control of information, not a stranglehold on distribution, not overwhelming marketing power (although these are still important). There are a couple of reasons for this. First, consumers have never been better informed or had more choice.13 It used to be that companies could turn poor products into winners by dint of overwhelming marketing or distribution strength. Create an adequate product, control the conversation with a big marketing budget, limit customer choice, and you could guarantee yourself a good return. — Eric Schmidt

In response, BEA launched an innovative program to put the company's experts at the heart of its best customers' IT organizations. BEA created Global Service Executives (GSEs) who were responsible for all services across education, consulting, and support. A portion of their compensation was based on customers' ongoing success and full utilization of all purchased products. In addition, a client architect was placed on-site at strategic accounts, reporting to the customer's CIO. These roles were in position to see customers' needs from the inside and to help customers create strategy and road maps. Use proactive services to extend — Lilia Shirman

The ability to sell - to communicate to another human being, be it a customer, employee, boss, spouse, or child - is the base skill of personal success. — Robert T. Kiyosaki

In software, we rarely have meaningful requirements. Even if we do, the only measure of success that matters is whether our solution solves the customer's shifting idea of what their problem is. — Jeff Atwood

The relationship between nurturance and moral self-interest can be seen most clearly in nurturant forms of business practice. It involves the humane treatment of employees, the creation of a safe and humane workplace, social and ecological responsibility, fairness in hiring and promotion, the building of a work community, the development of excellent communication between employees and management and between the company and its customers, opportunities for employee self-development, a positive role in the larger community, scrupulous honesty, a regard for one's customers and for the public, and excellent customer service. Policies such as these have increased the productivity and success of many businesses. They are models of how Nurturant Parent morality can function to help businesses be successful and to allow owners, investors, and employees to seek their self-interest within this moral system. Moral — George Lakoff

Customers have a first moment when they discover your brand. If you were to look at it today with a fresh pair of eyes, in fact only through a pair of fresh customer eyes and witness your brand for the very first time, what would you see? What impression would make? Or fail to make? Would your brand blend in? Would it stand out? Would it be memorable, or the leading cause of amnesia amongst shoppers everywhere? Facing the truth of this and fixing it as needed will determine whether your brand thrives or merely stumbles along. — David Brier

The #1 guideline to success is you must be in business for yourself. When you work for someone else, you sell your time at wholesale to your employer, who then re-sells it at retail to the customer. — J. Paul Getty

Immerse yourself in the customer's world and get to know their struggles and triumphs inside out. — Dane Brookes

When you're busy, avoid taking the quickest action. Instead make the extra effort to truly serve the customer. — Marilyn Suttle

Success Comes from listening to your customer. — Richard Branson

Siebel, The Magazine has a man in a suit on the cover. He's not smiling, or frowning. He wears a beard that isn't a beard; it's a quotation from a film nobody can put their finger on. 'Customer satisfaction,' says the brochure. 'Seamless integration.' 'Comprehensive upgrade.' Of what? I want to scream. 'Solutions provider.' Siebel has solutions for questions that have not yet been asked, will never be asked.
A Sino-American businessman holds a tiny screen in his hand: 'You're always connected and always available. Some call it a revolution; others call it evolution.' Language is de-fanged, homogenised. Yellow E-tab faces leer at you. Ecstasy without frenzy. Satisfaction, whether you want it or not. — Iain Sinclair

Your customer is anyone who depends on you, or who you depend on for success. — Brian Tracy

Americans' preference for mediated experiences is obvious enough, and I'm not going to keep pounding it into the ground. I'm not even going to make snotty comments about it - after all, I was at Disney World as a paying customer. But it clearly relates to the colossal success of GUIs, and so I have to talk about it some. Disney does mediated experiences better than anyone. If they understood what OSes are, and why people use them, they could crush Microsoft in a year or two. — Neal Stephenson

Well, strategy. The competitive landscape. Morale. The dynamics of the executive team. Top performers. Bottom performers. Customer satisfaction. Pretty much everything that has a long-term impact on the success of the company. Stuff you just can't cover in weekly or monthly meetings. — Patrick Lencioni

Bill Gates' Success Factors for Microsoft 1. Long-term Approach 2. Passion for Products and Technology 3. Teamwork 4. Results 5. Customer Feedback 6. Individual Excellence — Bill Gates

I learned from my first restaurant: Make customers happy, make sure the customer comes back again. And automatically, success has followed me. — Nobu Matsuhisa

The True measure of a person's success is to be a person of value.' I knew people of value, people who kept their promises, people who were kind, people who were loyal. — Marjorie Hart

All business success rests on something labeled a sale, which at least momentarily weds company and customer. — Tom Peters

Conquer your customer as you would a woman — Bangambiki Habyarimana

In a civilization devoted to the strictly abstract and mathematical ideal of making the most money in the least time, the only sure method of success is to cheat the customer, to sell various kinds of nothingness in pretentious packages. — Alan W. Watts

It takes just a step to meet a potential customer! — Ernest Agyemang Yeboah

To open up a new business that is an exact clone of an existing business all the way down to the business model, pricing, target customer, and product may be an attractive economic investment, but it is not a startup because its success depends only on execution - so much so that this success can be modeled with high accuracy. — Eric Ries

Big box just wasn't our strength. We are a men's and boy's specialty store focused on providing high quality clothing with custom tailoring. Our customer is king. When we had seven stores, communication between the stores and with our customers became more disconnected. We started to lose that great family 'camaraderie' that is essentially the key to our success. — Paul Simon

What is good customer service about then?

One word: caring.

Bad customer service happens when the employee doesn't care.

You could chalk it up to low wages or getting paid regardless of results. But that's not it either.

Hiring managers need to do two things and two things only:

1. Hire employees that ALREADY care and are ALREADY motivated.

2. Repeat step 1.

When this is done, everything changes.

People are happy on both sides of the table.

Costs for management and training plummet — Richie Norton

Solving the problem means helping the customer to understand why you're the best person for the job — Chris Murray

You know what - gyms make the largest chunk of their profit from clients who pay their monthly dues on auto-pay but never bother to show up and use the gym. The DVD-rental companies make a good chunk of their profits from late fees; the credit-card companies make a fortune on sundry fines and penalties; the airlines' margins are highest on ticket changes and cancellations ... So, the key to running a successful business in America is to sign up a customer and pray he'll somehow screw up ... — Ali Sheikh

As Cook says, "Success is not delivering a feature; success is learning how to solve the customer's problem."4 — Eric Ries

It is our reaction that creates stress and this we can change"
This book will start you on a journey that will give you the ability to handle
any difficult customer with ease. In order to feel no stress we all have to go through many instances of being stressed, so we can learn one step at a time to be free of it. — Keith H. Maitland

Product Owners should communicate effectively with the customer (the inevitable success factor in every project), and use the information to keep the Product Backlog updated with all the changes. They also measure the performance of the project, forecast the completion date, and make this information transparent to all stakeholders. — Nader K. Rad

We're all somebody's prospect; we're all somebody's customer. — Chris Murray

the naked approach is certainly not limited to our field. It applies to anyone who provides ongoing, relationship-based advice, counsel, or expertise to a customer, inside or outside of a company. Or better yet, it applies to anyone whose success is tied to building loyal and sticky relationships with the people they serve. — Patrick Lencioni

Success in SaaS depends on having a carefully designed customer centric sales organization that balances skills, processes, and tools. — Jacco VanderKooij

If you work just for money, you'll never make it, but if you love what you're doing and you always put the customer first, success will be yours. — Ray Kroc

I think like a Silicon Valley entrepreneur. Failure is a great teacher. At the same time, you must remember, success will never last ... Whether it's tech or fashion, it must be for the customer. — Tadashi Yanai

The more a customer buys INTO you; the more a customer will buy FROM you. — Troy Clark

If you turn your back on a customer, you turn your back on success. — Ron Kaufman

Superior execution is vital to sustaining the success initiated by an innovative service concept. An innovator's service quality is usually more difficult to imitate than its service concept. This is because quality service comes from inspired leadership throughout an organization, a customer-minded corporate culture, excellent service-system design, the effective use of information and technology, and other factors that develop slowly in a company, if at all. — Leonard L. Berry

Our customers are not our competitors. We compete for them, not with them. — T Jay Taylor

The most successful businesses have leaders that see the correlation between customer service and sales ... not as separate departments, but as complimentary components for growth. — Steve Maraboli

Asking the appropriate questions means understanding exactly what your customer is trying to achieve — Chris Murray

If you want to be outstanding, stop meeting expectations, start exceeding them — Saji Ijiyemi

A company at the top of its game has accumulated a number of rules of thumb - implicit assumptions and beliefs about what has been central to its success. New technologies and business models belie or change some of those assumptions, but they only seem sensible if the management team can become aware of those implicit assumptions and mind-sets and suspend them for a moment to contemplate the change. It's very hard to do that with the inherited wisdom, experience, and lore of a company. This is why the failures of incumbents to capture the benefits of disruptive innovations are a result not of bad managers, but of good managers practicing what they have done best. Incremental innovations can quickly be scaled and incorporated. Disruptive innovations require changes in customer sets, business models, or performance metrics that are no longer consistent with what led to success in the past. — Stefan Heck

Focus on people more than money. Without employees and customers, you're going nowhere. Make sure you never stop thinking about the customer's perspective. And make sure you have the right people at the helm of each area. — David Green

The reason they outperformed her was that they accepted each new "product" without trying to understand it. They got behind the new pitch wholeheartedly, even when it was risible and/or made no sense, and then, if a prospective customer had trouble understanding the "product," they didn't vocally agree that it sure was difficult to understand, didn't make a good-faith effort to explain the complicated reasoning behind it, but simply kept hammering on the written pitch. And clearly this was the path to success, and it was all a double disillusionment to Pip, who not only felt actively punished for using her brain but was presented every month with fresh evidence that Bay Area consumers on average responded better to a rote and semi-nonsensical pitch than to a well-meaning saleswoman trying to help them understand the offer. — Jonathan Franzen

Earning the Right is a commitment to be the sales professional that your customer really needs — Chris Murray

Value is created for the customer, and that allows our suppliers, agents and staff that work with Sany to obtain success. — Liang Wengen

Every moment in front of a customer is a gorgeous opportunity to live your values. — Robin Sharma

It's not about market share. If you have a successful company, you will get your market share. But to get a successful company, what do you have to have? The same metrics of success that your customer does. — Gordon Bethune

The code-of-ethics playlist:
o Treat your colleagues, family, and friends with respect, dignity, fairness, and courtesy.
o Pride yourself in the diversity of your experience and know that you have a lot to offer.
o Commit to creating and supporting a world that is free of discrimination, harassment, and retaliation.
o Have balance in your life and help others to do the same.
o Invest in yourself, achieve ongoing enhancement of your skills, and continually upgrade your abilities.
o Be approachable, listen carefully, and look people directly in the eyes when speaking.
o Be involved, know what is expected from you, and let others know what is expected from them.
o Recognize and acknowledge achievement.
o Celebrate, relive, and communicate your successes on an ongoing basis. — Lorii Myers

Other flash-sales companies have tried to copy Vente-Privee's business model, but the company's success continues thanks to its abiding passion for customer service, as seen in its perennial awards for providing the best customer service of any French-based online company and its determination to provide choices. — Bill Price

My dad continually reminded salespeople that their main job was to help the customer win. When you speak the account's language and frame the sales story around what is most meaningful to the client, you stand out from the competition. Customers see you differently because the words you choose demonstrate a commitment to their success. — Mike Weinberg

Executing the solution means gaining customer commitment and delivering on your promises — Chris Murray