Quotes & Sayings About User Experience

Mobile forced us to rethink the user experience and do something people would be able to carry out on in a couple of seconds on the mobile phone. By stripping out all the work the user used to do and putting that on the company, we were able to create a much better user experience. — Logan Green

Our theory is, if you need the user to tell you what you're selling, then you don't know what you're selling, and it's probably not going to be a good experience. — Marissa Mayer

Amazon, for its part, has a couple of other easy suggestions for you if the advice "write a hypothetical press release" doesn't quite work for your situation. Their CTO, Werner Vogels, suggests trying to write an FAQ for this product you're developing. (That way you can address, in advance, potential user issues and questions.)9 Or try to define the crucial parts of the user experience by making mockups of pages, writing hypothetical case studies so you can actually start to see what it would look like and who it would work for and how. Finally, try writing the user manual, which as Werner explains usually has three parts: concepts, how-to, and reference. (Defining these means you understand your idea in and out from the customers perspective. Also, he says, if you have more than one type of user then write multiple manuals.) — Ryan Holiday

The liberation children experience when they discover the Internet is quickly counteracted by the lure of e-commerce web sites, which are customized to each individual user's psychological profile in order to maximize their effectiveness. — Douglas Rushkoff

Surrogate experience and surrogate environments have become the American way of life. Distinctions are no longer made, or deemed necessary, between the real and the false; the edge usually goes to the latter, as an improved version with defects corrected - accessible and user-friendly ... — Ada Louise Huxtable

What you have in most education software is that they're catering to the decision-maker who makes the budget allocations, and that decision-maker has a lot of check boxes. Does it do this? Check. Does it do that? Check. They could care less about the end user experience. — Salman Khan

I want to make sure (a user) can't get through ... an online experience without hitting a Microsoft ad. — Steve Ballmer

Figure 1-3. The User Experience Honeycomb. Along — Peter Morville

Steve embraced the marketing adage that every single moment a consumer encounters a brand - whether as a buyer, a user, a store visitor, a passerby seeing a billboard, or someone simply watching an ad on TV - is an experience that adds either credits or debits to the brand's "account" in his imagination. — Brent Schlender

My videos are coming from the perspective of someone who bought the device, used it and is giving impressions on the actual usage. Sometimes 2 different behind-the-scenes engienering decisions will yield the same user experience, in which case I won't even mention it. — Marques Brownlee

A good designer can create a design that accommodates all the constraints and still delivers an elegant, satisfying experience to the user. A great designer can go beyond this and create a design that demonstrates that some of those constraints weren't really there to begin with. — Jesse James Garrett

Look at every 'revolutionary' brand or category killer, it had an app, or a feature, or a functionality, or a user experience nobody else at that point could offer. I refer to this as 'the Killer App' principle. — David Brier

bringing together the professionals, such as experience designers, user experience researchers, front-end developers and prototypers, under a single umbrella. — Anonymous

website optimization, which is the art and science of enhancing the user experience of a website with the goal of converting users into customers. To see why this is important, you need to become — Richard Stokes

Most business models have focused on self interest instead of user experience. Those are the kinds of problems we solve to solve. — Tim Cook

The strategy of Tumblr is very elegant.. The atomic unit of user experience is the same as the ads. — Fred Wilson

The tech-spec story One structure for stories that prescribe is a technical specification story, which is used when preparing to turn over a user experience design for a detailed specification. A tech-spec story is not a complete technical specification, but it lays the groundwork for a design, collecting information from many sources, just as personas collect information about people into a — Whitney Quesenbery

From experience, I came to learn that ayahuasca bestows upon the user knowledge about a variety of topics, not only consciousness and perception, but also leads one to realize that what we perceive is an illusion. — Pablo Amaringo

User experience is everything. It always has been, but it's undervalued and underinvested in. If you don't know user-centered design, study it. Hire people who know it. Obsess over it. Live and breathe it. Get your whole company on board. — Evan Williams

Within HTC, hundreds of ideas are tested and discarded to find those rare ideas that define the HTC user experience. — Cher Wang

To be aware of an experience means that it has passed — Tor Norretranders

The diaries of opium-eaters record how, during the brief period of ecstasy, the drugged person's dreams have a temporal scope of ten, thirty, sometimes sixty years or even surpass all limits of man's ability to experience time
dreams, that is, whose imaginary time span vastly exceeds their actual duration and which are characterized by an incredible diminishment of the experience of time, with images thronging past so swiftly that, as one hashish-smoke puts it, the intoxicated user's brain seems to have something removed, like the mainspring from a broken watch. — Thomas Mann

Microsoft could help Facebook with one of the biggest challenges, namely monetizing its traffic without reducing the user's experience. It's obvious that Microsoft needs traffic and Facebook needs search. — David Einhorn

Things that are ultimately complex must have a simple end user experience if they are to be successful. — Homaro Cantu

It's often the case that teams working in agile processes do not actually go back to improve the user interface of the software. But, as the saying goes, "it's not iterative if you only do it once." Teams need to make a commitment to continuous improvement, and that means not simply refactoring code and addressing technical debt but also reworking and improving user interfaces. Teams must embrace the concept of UX debt and make a commitment to continuous improvement of the user experience. — Jeff Gothelf

Dropbox sweats the user experience details as commendably as it masters the considerable engineering challenges required to reliably sync files everywhere a user may need them. — Jeffrey Zeldman

I think a successful company is one where everybody owns the same mission. Out of necessity, we divide ourselves up into discipline groups. But the goal when you are actually doing the work is to somehow forget what discipline group you are in and come together. So in that sense, nobody should own user experience; everybody should own it. — Donald A. Norman

Five years ago, the heroes were technologists. Today, the heroes are designers building out a user experience. You can have the most amazing technology in the world, but if it's not put in a form that's useful and desirable, you won't be successful. — Robert Brunner

The user experience design of a product essentially lies between the intentions of the product and the characteristics of your user. — David Kadavy

The healthcare industry has never had a priority on user experience because there has been little competition. Prices have never been transparent. — John Sculley

Everything at Apple can be best understood through the lens of designing. Whether it's designing the look and feel of the user experience, or the industrial design, or the system design, and even things like how the boards were laid out. — John Sculley

The simplest answer is that the user had access to reality - every company builds a bubble around itself, where the products get built and tested in a more controlled environment than they get used in. This is especially true of complex software. What the early users enabled Xiaomi to see was how MIUI actually worked when real (albeit unusually technically proficient) people tried to install it on a wide variety of devices. — Clay Shirky

I have my team focused on the front end, working on the user experience, and making sure we have all the wiki-like tools people need to work on the site. We're just cranking away. — Jimmy Wales

Historically, software for business was seen as unsexy because the products were seen as so poor - they provided such a poor user experience. — Justin Rosenstein

If we continue to treat content as an extra to information architecture, to content management or to anything else, we miss a bright opportunity to influence users. Content is not a nice-to-have extra. Content is a star of the user experience show. Let's make content shine. — Colleen Jones

The more you watch users carefully and listen to them articulate their intentions, motivations, and thought processes, the more you realize that their individual reactions to Web pages are based on so many variables that attempts to describe users in terms of one-dimensional likes and dislikes are futile and counter-productive. Good design, on the other hand, takes this complexity into account. — Steve Krug

If a product feature or user design experience isn't achieving virility, it's wrong, plain and simple. In the old days, the product team would come up with something, and the marketing team had to figure out how to sell it to the public, either by educating them or using old-fashioned — Jose Casanova

Many people make their way to user experience by crossing over from an adjacent field. These crossovers are the people who are carrying UX forward, taking it to new levels and new organizations. — Leah Buley

If you want a great site, you've got to test. After you've worked on a site for even a few weeks, you can't see it freshly anymore. You know too much. The only way to find out if it really works is to test it. — Steve Krug

The selection of MediLab came after an extensive evaluation process. The laboratory in Zambia presented many challenges such as rapidly expanding services and capacity, the need to coordinate laboratory services for 16 and soon to be 24 clinics in the Lusaka district alone, the need to automate recording and dissemination of results and the need for a robust, expandable, user friendly and technically supported LIMS system. The technology and international experience of MediSolution made MediLab an obvious choice. — Craig Wilson

What happens to the Microsofts, Oracles and IBMs of the world is that when they get big enough, they don't think they need to bring that same level of focus and energy to the end-user experience. — Aaron Levie

There is critical mass with high-speed Internet connections, so video is a good user experience. And that means there can be critical mass for advertisers. — Jim C. Walton

Working with lots of old media clients, I've had a front-row seat on the ascension of new social players and the decline of traditional news outlets. And it's clear to me that old media has an awful lot to learn from social media, in particular in five key areas: relevance, distribution, velocity, monetization, and user experience. — Ryan Holmes

A mobile device adds rich contextual sensors and is aware of the world around it. Context is now much more than knowing where you are in an interface - it is where you are in a densely rich real-world environment. No longer is it enough to present a "map" of archived, published information. No longer is it enough to simulate a virtual world. The mobile device must be able to sense where a user is and facilitate actions situated in an immediate, living moment of experience defined by real places and times, by real states of being. — Frank Bentley

Lurking behind this connecting silence is a brooding suspicion over the extent to which the perceptual user-preferences of the human animal limit and distort its experience of reality, and the consequently unreliable nature of much of its thought. Poetry is the means by which we correct the main tool of that thought, language, for its anthropic distortions: it is language's self-corrective function, and everywhere challenges our Adamite inheritance - the catastrophic, fragmenting design of our conceptualizing machinery - through the insistence on a counterbalancing project, that of lyric unity. — Don Paterson

The biggest challenge for open source is that as it enters the consumer market, as projects like WordPress and Firefox have done, you have to create a user experience that is on par or better than the proprietary alternatives. — Matt Mullenweg

Stripe makes it easy for anyone, be it an individual or a small business or a large business, to accept credit card payments on the Internet. We want to give control to the user or the business to define what the experience looks like. We work on a website or a mobile app, or whatever between that. — Patrick Collison

Beyond annoying our audience by trying to sound smart, we run the risk of making our audience feel dumb. In either case, this is not a good user experience for our audience. Avoid — Cole Nussbaumer Knaflic

We are a consumer company and our success is directly linked to our users trusting us. Therefore we have the same incentive as the user: they want to see relevant advertising so their experience of Google is positive and we want to deliver it. — Susan Wojcicki

Good design allows things to operate more efficiently, smoothly, and comfortably for the user. That's the real source of advantage. Businesses have started to understand this, so good design will become the price of entry ... Customers appreciate good design. While they can't necessarily point out what specifically makes it good, they know it feels better. There's a visceral connection. They are willing to pay for it, if you give them a great experience. — James P Hackett

Generally, our approach with products at Google is to first develop the right user base and then to figure out what's the right experience for the ads. — Susan Wojcicki

If we're honest with ourselves, our user experience hadn't kept up with the competition. In the first ten years eBay created the market. Now we're positioning ourselves to innovate off our core platform. This is not a project. We're never done. — John Donahoe

Pay attention to what users do, not what they say. — Jakob Nielsen

The utmost thing is the user experience, to have the most useful experience. — Marissa Mayer

The effect of hallucinogenic mushrooms on the user's experience and behavior depends in part on his or her personality and genetic predisposition, which can vary to a great extent from person to person. As symptoms of psychiatric disorders can sometimes be elicited after one-off use, people with a genetic tendency to depression or psychosis should be discouraged from using psychoactive mushrooms. — John Rush

If you're building a startup or any sort of organization, take a few moments to reflect on the qualities that the people you most enjoy working with embody and the user experience of new people joining your organization, from the offer letter to their first day. — Matt Mullenweg

Our DNA is as a consumer company - for that individual customer who's voting thumbs up or thumbs down. That's who we think about. And we think that our job is to take responsibility for the complete user experience. And if it's not up to par, it's our fault, plain and simply. — Steve Jobs

Twitter is all about user experience - the fact that it is so easy, so clean, so unencumbered has won it so many users and fans, for so many different reasons. — Rachel Sklar

The entire customer or user experience-from raising awareness, to buying a product / taking action, to getting customer support-is going digital. — Colleen Jones

User experience is important to strategy, — Nathan Shedroff

User experience is really the whole totality. Opening the package good example. It's the total experience that matters. And that starts from when you first hear about a product experience is more based upon memory than reality. If your memory of the product is wonderful, you will excuse all sorts of incidental things. — Donald A. Norman

Too many companies believe that all they must do is provide a 'neat' technology or some 'cool' product or, sometimes, just good, solid engineering. Nope. All of those are desirable (and solid engineering is a must), but there is much more to a successful product than that: understanding how the product is to be used, design, engineering, positioning, marketing, branding-all matter. It requires designing the Total User Experience. — Donald A. Norman

While Steve's gadgets and computers drew the most attention, the software that made them go was every bit as important. Steve always said that Apple's primary competitive advantage was that it created the whole widget: the finely tuned symbiosis between the hardware and the software together defined a superior user experience. In the PC world, hardware and software technologies came from different companies that didn't always even get along, including IBM and the PC-clone manufacturers, Microsoft, and Intel. — Brent Schlender

If you need to take a step back from day-to-day operations and plot out the long-term direction of your user experience strategy, consultants can give you a perspective you can't get on your own. — Jesse James Garrett

I think it's more accurate to think of aesthetics as a key ingredient in a recipe, as opposed to the icing on the cake. — Stephen P. Anderson