Quotes & Sayings About Unhappy Employees

Businesses often forget about the culture, and ultimately, they suffer for it because you can't deliver good service from unhappy employees. — Tony Hsieh

The customer service agents who accepted the defaults of Internet Explorer and Safari approached their job the same way. They stayed on script in sales calls and followed standard operating procedures for handling customer complaints. They saw their job descriptions as fixed, so when they were unhappy with their work, they started missing days, and eventually just quit. The employees who took the initiative to change their browsers to Firefox or Chrome approached their jobs differently. They looked for novel ways of selling to customers and addressing their concerns. When — Adam M. Grant