Quotes & Sayings About Passion In Business

We are seeing some challenges and some changes in American business, American enterprise, but the Malcolm Baldrige National Quality Award is a reminder of things that must never change: the passion for excellence, the drive to innovate, the hard work that goes with any successful enterprise. — George W. Bush

I am interested in a lot of things - not just show business and my passion for animals. I try to keep current in what's going on in the world. I do mental exercises. I don't have any trouble memorizing lines because of the crossword puzzles I do every day to keep my mind a little limber. I don't sit and vegetate. — Betty White

In ancient Rome, when a victorious general paraded through the streets, legend has it that he was sometimes trailed by a servant whose job it was to repeat to him, " Memento Mori": Remember you will die. A reminder of mortality would help the hero keep things in perspective, instill some humility. Job's memento mori had been delivered by his doctors, but it did not instill humility. Instead he roared back after his recovery with even more passion. The illness reminded him that he had nothing to lose, so he should forge ahead full speed. " He came back on a mission," said Cook. " Even though he was now running a large company, he kept making bold moves that I don't think anybody else would have done. — Walter Isaacson

I don't tell you this story today in order to encourage all of you in the class of '04 to find careers in the music business, but rather to suggest what the next decade of your lives is likely to be about, and that is, trying to ensure that you don't wake up at 32 or 35 or 40 tenured to a life that happened to you when you weren't paying strict attention, either because the money was good, or it made your parents proud, or because you were unlucky enough to discover an aptitude for the very thing that bores you to tears, or for any of the other semi-valid reasons people marshal to justify allowing the true passion of their lives to leak away. If you're lucky, you may have more than one chance to get things right, but second and third chances, like second and third marriages, can be dicey propositions, and they don't come with guarantees ... The question then is this: How does a person keep from living the wrong life? — Richard Russo

Legal business has, from the beginning of time, been profitable - to those who have conducted it; because it is concerned with things that touch men's passions very deeply, and because men are willing to pay, and pay highly, for wisdom and skill in the conduct of it. The real merits of the Norman lawyers were, not altruism, but ability, energy, and enthusiasm for their work. — Edward Jenks

No, you don't understand, young man. You couldn't understand. Emily was my life. I got up in the morning for her, I went to work for her, I built a business for her. I couldn't wait to get home at night to tell her about my day. I went to bed with her and I dreamed about her when I slept. She was my passion, my wife, my best friend, the love of my life. And one day, without warning, she was gone and my life is a void. You couldn't possibly understand. — Christopher Moore

Passion and hunger are the two ingredients that I look for in first making the judgment on - whether an athlete, an assistant coach, or a horse trainer or anybody I do business with. — Rick Pitino

It was a very touch- and- go business, in 1955, to get a wholly plausible reading from Mrs. Glass's face, and especially from her enormous blue eyes. Where once, a few years earlier, her eyes alone could break the news (either to people or to bathmats) that two of her sons were dead, one by suicide (her favorite, her most intricately calibrated, her kindest son) and one killed in World Ward II (her only truly lighthearted son)- where once Bessie Glass's eyes alone could report these facts, with an eloquence and a seeming passion for detail that neither her husband nor any of her adult surviving children could bear to look at, let alone take in, now, in 1955, she was apt to use this same terrible Celtic equipment to break the news, usually at the front door, that the new delivery boy hadn't brought the leg of lamb in time for dinner or that some remote Hollywood starlet's marriage was on the rocks. — J.D. Salinger

Now, the disposition to be conservative in respect of politics reflects a quite different view of the activity of governing. The man of this disposition understands it to be the business of a government not to inflame passion and give it new objects to feed upon, but to inject into the activities of already too passionate men an ingredient of moderation; to restrain, to deflate, to pacify and to reconcile; not to stoke the fires of desire, but to damp them down. And all this, not because passion is vice and moderation virtue, but because moderation is indispensable if passionate men are to escape being locked in an encounter of mutual frustration. — Michael Oakeshott

Avarice is generally the last passion of those lives of which the first part has been squandered in pleasure, and the second devoted to ambition. He that sinks under the fatigue of getting wealth, lulls his age with the milder business of saving it — Samuel Johnson

If you want to be successful in a particular field or endeavor, I think perseverance is one of the key qualities. It's very important that you find something that you care about, that you have a deep passion for, because you're going to have to devote a lot of your life to it. — George Lucas

Passion and love for a brand and its consumers sustain us. For how can we ever devote our continued highest energy to something if we don't believe in it passionately. — John E. Pepper Jr.

It was hard to imagine him in love. I knew that he and my mother must have once felt passion, since that was what love entailed, but I was grateful that over time the madness had evolved into something more like friendship or a business partnership, something I myself could be an integral part of. Even seeing my father recollect passion was disconcerting. — Richard Russo

Although my family - parents and sister - all work in the personnel management business, their real passion is performing, amateur operatic societies and so on. — Michael Sheen

So don't look over your shoulder or let fear and anxiety rule you. Go for broke. Let passion blaze your trail. Look ahead and pursue the dream that fits who you are as a person and a manager. Learn what you can, but don't get bogged down
in today's world, there's so much to know that learning can actually take the place of action and hold you back. Learn enough, then trust your gut and act. Be bold
or crazy
enough not to hold back. Take advantage of the freedom to be your own person. When the game is over, regardless of the score, you'll revel in what you've done. — Edward M. Hallowell

Thank god, I can't sing because that would be a lot of pressure. But yeah, it's nice doing something different and that's something I really feel like is my own passion. It's also connected. Everything is connected in the entertainment business, so I have the support of my parents because they've been through it all before and they can give me advice. — Eve Hewson

Remarks such as 'great Australian', 'larger than life' are sometimes used where they are not appropriate. But in the case of Kerry Packer both of those descriptions are entirely appropriate. He was a great Australian, he was a larger than life character and in so many ways he left his mark on the Australian community over a very long career in business, particularly in the media and also that other great passion of his, Australian sport — John Howard

Great companies first build a culture of discipline . . . and create a business model that fits squarely in the intersection of three circles: what they can be best in the world at, a deep understanding of their economic engine, and the core values they hold with deep passion. — Isadore Sharp

Once war was considered the business of soldiers, international relations the concern of diplomats. But now that war has become seemingly total and seemingly permanent, the free sport of kings has become the forced and internecine business of people, and diplomatic codes of honor between nations have collapsed. Peace in no longer serious; only war is serious. Every man and every nation is either friend or foe, and the idea of enmity becomes mechanical, massive, and without genuine passion. When virtually all negotiation aimed at peaceful agreement is likely to be seen as 'appeasement,' if not treason, the active role of the diplomat becomes meaningless; for diplomacy becomes merely a prelude to war an interlude between wars, and in such a context the diplomat is replaced by the warlord. — C. Wright Mills

For example, when Christians discuss sex, it often sounds as if we are somehow "against sex". What we fail to make clear is that sexual passion (the good gifts of God's creation) is now subservient to the demanding business of maintaining a revolutionary community in a world that often uses sex as a means of momentarily anesthetizing or distracting people from the basic vacuity of their lives. When the only contemporary means of self-transcendence is orgasm, we Christians are going to have a tough time convincing people that it would be nicer if they were not promiscuous. — Stanley Hauerwas

By whatever means it is accomplished, the prime business of a play is to arouse the passions of its audience so that by the route of passion may be opened up new relationships between a man and men, and between men and Man. Drama is akin to the other inventions of man in that it ought to help us to know more, and not merely to spend our feelings. — Arthur Miller

When I was a commercial loan officer for a large bank in San Francisco, my boss taught us that you should never make a loan to someone who is following his passion. For example, you don't want to give money to a sports enthusiast who is starting a sports store to pursue his passion for all things sporty. That guy is a bad bet, passion and all. He's in business for the wrong reason. My — Scott Adams

The intellectual is always showing off,
the lover is always getting lost.
The intellectual runs away.
afraid of drowning;
the whole business of love
is to drown in the sea.
Intellectuals plan their repose;
lovers are ashamed to rest.
The lover is always alone.
even surrounded by people;
like water and oil, he remains apart.
The man who goes to the trouble
of giving advice to a lover
get nothing. He's mocked by passion.
Love is like musk. It attracts attention.
Love is a tree, and the lovers are its shade. — Rumi

One of the things that may get in the way of people ... is that they're not in touch with their passion. If you're passionate about what it is you do, then you're going to be looking for everything you can to get better at it. — Jack Canfield

Get in touch with your passion and put it to work at work. — Marilyn Suttle

There was a guy with extra millions in the bank. And he spent all his free time, all his energy, spending his money. His cars, his houses, his vacations. Just like the rich bankers here in Luxembourg, whose business was making money and whose passion was spending it. — Chris Pavone

Pain is a crucial part of our reality; it awakens a person from a mental stupor. A person must never be afraid to discover where their pain originates, follow pain to where it emanates from, learn from its messages, and reject the mindless business and busyness of contemporary culture in order to fuel an artistic vision of the self. — Kilroy J. Oldster

Business is a creative and therefore spiritual endeavor. Great entrepreneurs enter the field of business in the same way great artists enter the field of art. With their business creation, entrepreneurs express their spiritual desire for self-realization, evolutionary passion for self- fulfillment, and creative vision of a new world. The entrepreneur's business is their artwork. The creation of business is as creative as any creation in art. In fact, building a business may be the most creative human activity. — Yasuhiko Kimura

I think my mission is to be in business so I can create a positive impact that will uplift the others around me. (p. 78) — Injap Sia

Whoever wants music instead of noise, joy instead of pleasure, soul instead of gold, creative work instead of business, passion instead of foolery, finds no home in this trivial world of ours. — Hermann Hesse

Be sure that the reason you are in the business is not to be a star, but because you love the craft of acting. If you have a real passion for it and acting is what you want to do every day, you are much more likely to be successful. If being a star is your primary goal, you may end up being very disappointed. — Donna Mills

The Snow Leopard's Tale is a mystical pilgrimage into that wild country where animal passion and the human heart begin to walk the very same trail. Whether one has been in the business of adventuring, as Thomas McIntyre has, or has enjoyed such adventures from the safety of one's armchair, The Snow Leopard's Tale is a haunting, beautifully written, and thought-provoking tale, as all great parables are. — Ted Kerasote

The Intellectual

The intellectual is always showing off;
the lover is always getting lost.
The intellectual runs away, afraid of drowning;
the whole business of love is to drown in the sea.
Intellectuals plan their repose;
lovers are ashamed to rest.
The lover is always alone,
even surrounded with people;
like water and oil, he remains apart.
The man who goes to the trouble
of giving advice to a lover
get's nothing. He's mocked by passion.
Love is like musk. It attracts attention.
Love is a tree, and lovers are its shade. — Jalaluddin Rumi

All of your precious resources - time, energy, talent, passion, and money - should only go to the areas of your life or your business that are best, are fixable, and are indespensable. Otherwise, average sets in and [your life] does not become what it was designed to be. — Henry Cloud

Art with a big "A" is for museums, galleries, critics, and collectors. art with a small "a" is for the rest of us. Art is a business, an industry, a racket. art is about passion, love, life, humanity - everything that is truly valuable. Art is sold, resold, put under the gavel, and insured up the wazoo. art with a small "a" is not a product. It's a point of view. It's a way of life. Art is made by trained professionals and experts. art is made by accountants, farmers, and stay-at-home moms at restaurant tables, in parking lots, and laundry rooms. Art takes Art School and Talent and years of Suffering and Sacrifice. art just takes desire and 15 minutes a day. You may not be an Artist. Big whoop. But I know you can make art - with a wonderful, expressive, teeny, tiny a. — Danny Gregory

Sales can never be done with 'good' skills or 'good' communication or 'thorough' product knowledge.. It can only be done with PASSION and U gotta be a people loving person, to be alive in sales ... — Honeya

She built a close-knit team of talented people who bonded with one another and felt passion for the mission. Soon her group became one of the parent bank's most desirable places to work. She developed strong relationships with senior executives who helped her deal with tensions in the middle, and she communicated well and often about why her unit needed to be different. Her creativity, vision, teamwork, and persistence helped this group succeed and become a national role model, while other banks' efforts faltered. — Harvard Business School Press

It was in the library that he and May had always discussed the future of the children: the studies of Dallas and his young brother Bill, Mary's incurable indifference to "accomplishments," and passion for sport and philanthropy, and the vague leanings toward "art" which had finally landed the restless and curious Dallas in the office of a rising New York architect.
The young men nowadays were emancipating themselves from the law and business and taking up all sorts of new things. If they were not absorbed in state politics or municipal reform, the chances were that they were going in for Central American archaeology, for architecture or landscape-engineering; taking a keen and learned interest in the prerevolutionary buildings of their own country, studying and adapting Georgian types, and protesting at the meaningless use of the word "Colonial." Nobody nowadays had "Colonial" houses except the millionaire grocers of the suburbs. — Edith Wharton

The whole of society in Washington is to some degree political. It is like no other capital city known to me, in that political thinking, the whole business, technical and personal, of politics, is not diluted by an equal interest in art, industry, amusement, anything you like. I don't meant that these are non-existent in Washington
only that they are subdued to the ruling passion. — Storm Jameson

For most people, it's easy to be passionate about things that are working out, and that distorts our impression of the importance of passion. I've been involved in several dozen business ventures over the course of my life, and each one made me excited at the start. You might even call it passion. — Scott Adams

As I have earlier noted, the most important things in life and in business can't be measured. The trite bromide 'If you can measure it, you can manage it' has been a hindrance in the building a great real-world organization, just as it has been a hindrance in evaluating the real-world economy. It is character, not numbers, that make the world go 'round. How can we possibly measure the qualities of human existence that give our lives and careers meaning? How about grace, kindness, and integrity? What value do we put on passion, devotion, and trust? How much do cheerfulness, the lilt of a human voice, and a touch of pride add to our lives? Tell me, please, if you can, how to value friendship, cooperation, dedication, and spirit. Categorically, the firm that ignores the intangible qualities that the human beings who are our colleagues bring to their careers will never build a great workforce or a great organization. — John C. Bogle

What makes for a good marriage isn't necessarily what makes for a good romantic relationship. Marriage isn't a passion-fest; it's a partnership formed to run a very small, mundane and often boring non-profit business. And I mean this in a good way. — Lori Gottlieb

It is not the poet's business to save man's soul but to make it worth saving ... However, few poets have written with a clear theory of art for art's sake, it is by that theory alone that their work has been, or can be, judged; -and rightly so if we remember that art embraces all life and all humanity, and sees in the temporary and fleeting doctrines of conservative or revolutionary only the human grandeur or passion that inspires them. — James Elroy Flecker

While our pulse beats and we feel emotion, let us put off the business. Things will truly seem different to us when we have quieted and cooled down. It is passion that is in command at first, it is passion that speaks, it is not we ourselves. — Michel De Montaigne

Every entrepreneur talks about the passion you have for your work, and I think that's what's missing with a lot of women in business. — Martha Stewart

What matters most: passion or competence that was born in? Berkshireis full of people who have a peculiar passion for their own business. I would argue passion is more important than brain power. — Charlie Munger

Freud was way off base in considering sex the fundamental motivation. The ruling passion in men is minding each other's business. — Robert Frost

In school, you get a limited view of the world. Start working. Find your passion. Take your time doing that. Once you've found what you're passionate about, then lock down. Even if you want to start a business, it's helpful to work, see how other businesses are run. — Joe Mansueto

This is a learning in the business life that first of all you need to have commitment, dedication and passion for what you are doing. — Lakshmi Mittal

The cover letter is all about what you want. Nasty Gal gets so many cover letters that detail a "passion for fashion" and then proceed to talk about how this job will help the applicant pursue her interests, gain more experience, and explore new avenues.
If a cover letter starts out like this, I usually end up reading the first couple of sentences before hitting the delete button. Why? Because I don't care about what a job will do for you and your personal development. I know that sounds harsh, but I don't know you, so the fact that you want to work for my company does not automatically mean that I have an interest in helping you grow your career. I have a business that is growing by the day, so I want to know what you can do for me. It's as simple as that. — Sophia Amoruso

RULE #1
Market your business to the customer YOU WANT.
Most beauty businesses try to be everything to everyone. It's exhausting and expensive promoting yourself to everyone. Most people simply give up.
Focus on the customers you really want. What is your passion, what do you excel in? Who is your ideal customer? What would you ideally like to do every day in your business?
Focus on what you want to do and the clients you want, and market directly to them and only them. — Jana Elston

Cricket is my passion; it is my first love. So I will not act in my movies, as they will just be a side business for me. — Harbhajan Singh

True passion attracts. If you have passion in your business, the right people will be attracted to your team. — Robert Kiyosaki

An unreflective passion for social justice may be one of the biggest obstacles to creating peace and prosperity in the 21st century. While there are most certainly factory owners in China whom we would rightly regard as criminal in their treatment of their workers, it is very important not to confuse these incidents with the phenomenon of globalization. It is a good thing that Wal-Mart is encouraging more humane standards in its supplier's factories. — Michael Strong

The process of acting, not necessarily the business of acting, but the actual doing of it in the moment is my greatest kind of personal passion, the thing that brings me alive the most. Also, my two children. — Grant Bowler

But in the city
in which I love you,
no one comes, no one
meets me in the brick clefts;
in the wedged dark,
no finger touches me secretly, no mouth
tastes my flawless salt,
no one wakens the honey in the cells, finds the humming
in the ribs, the rich business in the recesses;
hulls clogged, I continue laden — Li-Young Lee

Passion. As you can see, I've lived quite a long time, which is to say I've been working for quite a long time, which is the same thing. And you know what? In the whole silly business, the only thing that really matters is passion. It comes and it goes. At first it just comes to you free of charge, and you don't understand, and you waste it. And then it becomes a thing to nurture. — Tove Jansson

Do not lose your temper with those who sin. Do not have a passion for noticing every sin in your neighbor and judging it, as we usually do. Everyone will give an answer for himself before God. Especially, do not look with evil intention on the sins of those older than you, with whom you have no business. But correct your own sins, your own heart. — John Of Kronstadt

Music business is not for everyone. But if you have it in you, you have that passion, if you have that energy in you that you really want to make something creative and make something that's going to impact the world, then go for it, do it and don't let anybody tell you no. — John Legend

If you want to devote yourself to the arts, you'd better do it strictly from passion, because there is zero guarantee that you'll get anywhere. The hardest thing is dealing with business people who have nothing to do with your art. They could care less that you're up at 4:30 in the morning writing a joke. Don't expect any sympathy from anybody. — Richard Lewis

You get typecast. You have to find a niche in this business. So, the roles that I got cast in were the Latina or the Italian spitfires. The woman with a passion and the woman who didn't want to listen to anyone, did everything her own way, very self-willed. — Patricia Mauceri

Say your husband wants to start a business creating topiary sculptures for clients. You think the idea is bonkers, but you admire his passion, so it seems cruel to veto it. Instead, set a tripwire. Okay, dear, let's give the topiary-sculpture business a shot, but can we agree that we won't invest more than $10,000 of our savings in it? Alternatively, you might say: Go for it, but if you don't have a paying customer within three months, let's talk seriously about Plan B. — Chip Heath

My first lyric departed directly from Mingus's title "This Subdues My Passion." If you didn't think the song was already half written after that title, then you had no business dallying with the tune in the first place. I wrote about the way that music tempers the violence within a man. This subdues my passion And it may control my rage It may stem the poison that spills out onto the page — Elvis Costello

If you find common subjects or interests with a prospect, you can establish a business friendship. Ask about a diploma or picture. Your prospect will be glad to talk about what he/she just did or likes to do. Try to captivate him or her in intelligent conversation with engaging questions about their interests. It's obviously better if you're versed in the subject, because that's where rapport is established. Get the prospect to talk about their passions and what makes them happy. — Jeffrey Gitomer

Once I got my business degree I realized I didn't want to do business anymore. My passion started to kick in and say, "Are you really sure this is what you want to do with the rest of your life? Are you 100% positive?" — Jay Ellis

A great sports car that goes from 0-60 in 3.9 seconds is just a fact. To the wrong audience, it's irrelevant. But to the right audience, it's a passion. — David Brier

Technically my boss, Laynie's most notable trait was her ability to focus intently on a project until it was completed. In other words, she was a little obsessive. It was actually a great characteristic when it came to work. She always thought of everything, never missing a detail. Her brain worked on overdrive, and while she liked to talk incessantly about business, her passion and creative ideas made sure the subject never grew old. — Laurelin Paige

Dress has never been at all a straightforward business: so much subterranean interest and complex feeling attaches to it. As a topic ... it has a flowery head but deep roots in the passion. On the subject of dress almost no one, for one or another reason, feels truly indifferent: if their own clothes do not concern them, somebody else's do ... Ten minutes talk about clothes (except between perfect friends) tends to make everyone present either overbearing, guarded or touchy. — Elizabeth Bowen

In the four decades of philanthropy that have paralleled my business career, I've found that the same principles apply whether you're providing access to capital to grow a business, creating a new paradigm for medical research, or pioneering innovative approaches to education: Empower the most talented people in each field and encourage them to pursue their passions. — Michael Milken

Other flash-sales companies have tried to copy Vente-Privee's business model, but the company's success continues thanks to its abiding passion for customer service, as seen in its perennial awards for providing the best customer service of any French-based online company and its determination to provide choices. — Bill Price

My passion for innovation and my interest in the 'business of science' has seen Biocon commercialize many innovative platforms and products. — Kiran Mazumdar-Shaw

Thall identified the things he loves most about his work - developing products and creating growth strategies - and he finds ways to outsource other tasks. The brand currently has 14 staff members working in San Diego who specialize in things like inventory management and human resources, which are aspects of the business Thall did not feel equipped to handle himself. "It's easy for a passion project to quickly turn into just another job if you are forced to perform tasks you don't enjoy every day," Thall says. — Anonymous

A compelling personal vision creates passion. Think about something that you are passionate about, and you will always find a clear vision behind it. If you find you're lacking passion in either your business or in a relationship, it's not a crisis of passion; it's a crisis of vision. We — Brian P. Moran

For me, politics is not a career. For me, my career was being in business and starting a business and making it successful. My life's passion has been my family, my faith and my country. — Mitt Romney

It always amuses me how much time people have to sit there and focus their energy on slagging you off. If they spent a fraction of that time on passion on working on their own business... they might actually get somewhere in life! — Lisa Newton

Without business skills, your passion or hobby will not translate into money in your pocket. — Ehab Atalla

I think if you checked the attendance records of all the announcers, you'd find a lot better record than you would of anybody else in any other business because we love the game and have a passion for it. — Ernie Harwell

The one thing that is specifically forbidden is vengeance, the very human longing to get back at someone. Perhaps you know the expression, "I want him to pay for what he did." How much passion there can be in those words! But getting even, paying back - vengeance - is territory that God expressly reserves for himself. "Vengeance is Mine, I will repay," he says. To try to get even is a dangerous business. We are playing God - stepping into a place that he claims as his own. — Angie Smith

Many historians have noted an interesting phenomenon in American life in the years immediately after a war. In the councils of government fierce partisanship replaces the necessary political coalitions of wartime. IN the great arena of social relations -- business, labour, the community -- violence rises, fear and recrimination dominate public discussion, passion prevails over reason. Many historians have noted this phenomenon. It is attributed to the continuance beyond the end of the war of the war hysteria. Unfortunately, the necessary emotional fever for fighting a war cannot be turned off like a water tap. Enemies must continue to be found. The mind and heart cannot be demobilised as quickly as the platoon. On the contrary, like a fiery furnace at white heat, it takes a considerable time to cool. — E.L. Doctorow

She extends a fingertip. After a moment's hesitation, Manfred extends a fingertip of his own. They touch, exchanging vCards and instant-messaging handles. She stands and stalks from the breakfast room, and Manfred's breath catches at a flash of ankle through the slit in her skirt, which is long enough to comply with workplace sexual harassment codes back home. Her presence conjures up memories of her tethered passion, the red afterglow of a sound thrashing. She's trying to drag him into her orbit again, he thinks dizzily. She knows she can have this effect on him any time she wants: She's got the private keys to his hypothalamus, and sod the metacortex. Three billion years of reproductive determinism have given her twenty-first-century ideology teeth: If she's finally decided to conscript his gametes into the war against impending population crash, he'll find it hard to fight back. The only question: Is it business or pleasure? And does it make any difference, anyway? — Charles Stross

If you create and market a product or service through a business that is in alignment with your personality, capitalizes on your history, incorporates your experiences, harnesses your talents, optimizes your strengths, complements your weaknesses, honors your life's purpose, and moves you towards the conquest of your own fears, there is ABSOLUTELY NO WAY that anyone in this or any other universe can offer the same value that you do! — Walt F.J. Goodridge

As you advance in life, different passions can take the front seat, so for me, business is where my primary focus is right now. — Marie Forleo

It applies in any business. Shoemakers should be run by shoe guys, and software firms by software guys, and supermarkets by supermarket guys. With the advice and support of their bean counters, absolutely, but with the final word going to those who live and breathe the customer experience. Passion and drive for excellence will win over the computer-like, dispassionate, analysis-driven philosophy every time. — Bob Lutz