Quotes & Sayings About Listening To Customers

It was always remarkable to me how ignorant the labels were of the listening habits of their own customers, and how obstinate they were in denying those habits and then trying to essentially alter those habits instead of retooling their business to adapt to them. — Todd Rundgren

So computer companies, listening to their existing customers, didn't — Kevin Maney

I love working with customers. Sales has really influenced everything I do. It has instilled in me the important traits of operating with a sense of urgency and listening to people. — Jeffrey R. Immelt

The reason is that good management itself was the root cause. Managers played the game the way it was supposed to be played. The very decision-making and resource-allocation processes that are key to the success of established companies are the very processes that reject disruptive technologies: listening carefully to customers; tracking competitors' actions carefully; and investing resources to design and build higher-performance, higher-quality products that will yield greater profit. These are the reasons why great firms stumbled or failed when confronted with disruptive technological change. — Clayton M Christensen

Do you connect to your customers by asking questions and genuinely listening to the answers? And if so, do you take the extra step to connect those customers to expertly personalized solutions? Do you take time to drastically adjust your message to meet each individual customer's needs? — Darren Hardy

role has changed, from telling the world what their business is about to listening to what our customers are saying about us, — Anonymous

From now on, the technology companies that succeed will be those that have developed skills at listening and a sophisticated understanding of their customers' industries. — Samuel J. Palmisano

Find your own authentic leadership style; your own unique way of listening to, helping and engaging with your front line. Challenge the often formidable psychological distance between basement and boardroom. Your people will thank you, and so will your customers. — Chris Van Gorder

Only recently have people begun to recognise that working with suppliers is just as important as listening to customers. — Barry Nalebuff

We [Virgin Group] have been successful not by wasting time scrutinising our competitors but by looking at ourselves from the point of view of our customers do and seeking feedback through listening. — Richard Branson

Listen to your customers. Can the sales pitches and the product babble. Let your customer talk and show him that you are listening by making the appropriate responses, such as suggesting how to solve the problem. — Susan Ward

Importantly, companies are using social media to do things that go way beyond just chatting up existing customers on Facebook. Sales departments use social to nurture leads and close sales. HR posts job openings and vets applicants. Community and support squads mine networks, blogs and forums with deep listening tools. — Ryan Holmes

Many of the innovative companies got their best product ideas from customers. That comes from listening, intently and regularly. — Tom Peters

Listening to other companies' customers is the best way to gain market share, while listening to the visionaries is the best way to create new markets. — Esther Dyson

Success Comes from listening to your customer. — Richard Branson

several hundred thousand dollars in a challenging, relevant, and exciting systemic overhaul of our entire organization, focusing on our core competencies while maintaining full and listening cooperation with the communities we are proud to serve. We fully realize that our energetic attempts to mobilize the flawed infrastructure we inherited have been less than totally satisfactory, and hope and trust that our valued and loyal customers will bear with us in the coming months as we interact synergistically with change management in our striving for excellence. That is our mission." An — Terry Pratchett