Know Your Customer Quotes & Sayings

You know, young lady, it wouldn't hurt you to smile at your customers and thank them when they offer you their coupons. I don't think I've ever had such poor customer service. I don't have to shop here, especially with this kind of attitude. She was working herself up into a rage, her expression full of self-righteous indignation. — Rose Wynters

If you don't show as much interest in the buyer and his concerns as you do in selling, he'll know that you are only in it for the commission. Be more interested in the customer than you are in yourself, your sales process, your product, or your commission and you will make more sales. — Anonymous

It's not about you. It's about your customer. It's about your client. Use your strengths, yes, but remember, you're here to serve- not to self-actualize.
Of course you matter. But the most important successful people improve their own lives by improving others' lives. They help their customer solve its problem, They give their client something it doesn't know it was missing. That's where they focus their energy, talent, and brainpower.
The most valuable people in any job bring out the best in others. They make their boss look good. They help their teammates succeed. — Daniel H. Pink

Customers often know more about your products than you do. Use them as a source of inspiration and ideas for product development. — David J. Greer

How much do you as a consumer value a positive experience with a brand or its customer service department? How willing are you to share that with your friends? How inclined are you to let that person know that you're interaction with them was positive? — Simon Mainwaring

Be very clear about your own offerings so you know exactly what kind of client or customer you want to work with (and the ones you don't.) — Lisa A. Mininni

If you don't know who your customer is, you don't know what quality is. — Eric Ries

Having your own store is one of the most immediate ways to connect with the customer, to really get to know her and develop a more intimate relationship. — Reed Krakoff

I need to find Meg." I wiped my mouth with a shaky hand. "What would the myrmekes do with her?"
"I don't know!"
"Tell me or I will not complete your customer service survey. — Rick Riordan

Secondly, bank representatives were observed to exaggerate and misrepresent Know Your Customer (KYC) documentation requirements. We find that 83% of banks required the investigator to bring his PAN Card as primary ID proof, despite the fact that only formal sector employees tend to possess such documentation and that a PAN card is only one of the six acceptable ID proof under KYC norms at the time of the survey. Furthermore, our investigators were required to submit a letter of introduction from a current account-holder in 11 out of the 42 banks (26%), despite presenting complete identity and address proof. — Anonymous

I didn't know at the time, but what I was doing here included two keys to running a successful business: knowing your customer and knowing how to get free marketing. — Sophia Amoruso

You know that when a group of utility workers are withholding their customer service identification cards, they are likely engaging in some form of illegal activity at your home. — Steven Magee

It's like the commercial, "Once you pop you can't stop." Once you pop a pill, you can't stop. They have you hooked and they know it. Like a drug dealer, they are so happy they have won another loyal customer. Not loyal because you want to be, but loyal because your body is now completely dependent on them and their legal prescription "drugs." — Lisa Bedrick

The first step in exceeding your customer's expectations is to know those expectations. — Roy H. Williams

My favorite word is clarity ... clarity ... clarity. And the critical clarity is what is the transformation that is going to take place in the customer's life or work when they buy and use your product? And how profound is that? How important is that? You know the old saying, "If you could come up with a cure for cancer you'd be a billionaire by the end of the week" because of that profound result. — Brian Tracy

Train your staff (if you have any) to be always helpful, courteous, and knowledgeable. Most importantly, give every member of your staff enough information and power to make those small customer-pleasing decisions, so he never has to say, "I don't know, but so-and-so will be back at ... " — Susan Ward

This place is like some cosmic dream crusher. All you can get out of a place like this is a creepy little tingle that lets you know your kid is never going to be anything more than a customer-that the whole world is being turned into casino. — Douglas Coupland

Great companies know that customer relationships in these times call for more than just having a great product (or service) backed by a great sales team. Customers have to be wooed until they fall so deeply in love with your offering that they will ward off advances from potential suitors. No matter how well you perform as a business, there are little things that can cause the relationship with your customers to suffer. The companies, products and/or services that we love are those that "touch" us in the right places at the right times. After all, that is what "romancing" the customer is all about - feeing your way to the customer's heart. — J. N. HALM

The code-of-ethics playlist:
o Treat your colleagues, family, and friends with respect, dignity, fairness, and courtesy.
o Pride yourself in the diversity of your experience and know that you have a lot to offer.
o Commit to creating and supporting a world that is free of discrimination, harassment, and retaliation.
o Have balance in your life and help others to do the same.
o Invest in yourself, achieve ongoing enhancement of your skills, and continually upgrade your abilities.
o Be approachable, listen carefully, and look people directly in the eyes when speaking.
o Be involved, know what is expected from you, and let others know what is expected from them.
o Recognize and acknowledge achievement.
o Celebrate, relive, and communicate your successes on an ongoing basis. — Lorii Myers

Miss Wyndham, I know you're not pleased with the shocking things you've discovered lately, and I know you'll think even worse of me when I tell you of the things I did before we met. But everything I - "

"Sir, you are a liar and a cheat!" a customer bellowed at the shiner behind us.

Mr. Kent glanced over his shoulder and attempted to ignore the yells. "Everything I do is to - "

"These shoes are still soiled! The mud is right there! Return my money, sir!" the customer yelled again. Mr. Kent bristled and spun around to the shoe shiner.

"Sir, are you wrong in this matter?"

"N-no," the shoe shiner stammered.

"I'm trying to be fair." Mr. Kent turned to the customer. "Are you wrong?"

"Yes, of course I am," he said, his face flushing.

"Then avoid stepping in the mud, shut up, and be on your way! I am trying to convince a girl to love me! — Tarun Shanker

Serving others also requires a talent for observation," Hawke murmurs in my ear. "She'll approach the table to her right next, ask the woman in the red shirt if she'd like her bill." My mom does exactly that, her lips moving as she gathers the dirty dishes. The customer nods and pulls her wallet out of her no-name vinyl purse. "How did you know she'd do that?" I ask. "I look for threats. You look for fashions." He splays his fingers over me, his grip thrillingly secure. "Your mom looks for needs her customers might have." "Everyone sees what they want to see," I conclude. "The average person sees very little." Hawke pushes me toward the counter. "Very few of us pay attention. — Cynthia Sax

He paused. Perhaps he had a son. He intoned their names, and then he said, "I sentence you to death. The sentence shall be carried out by firing squad, at the customary time, in the execution yard of this prison, one week from today." Then Fabio asked, "Why a week?" as coolly and with as much detachment as a customer in a bank wanting to know why his funds had not cleared. The court president did not object to this unceremonious interruption, for the sentence was severe enough to cover any and all offenses, past, present, future, and imagined. His tone was friendly and somehow reassuring. "We need a little extra time for your friend Grigi." At this, the soldiers of the 19th River Guard, now condemned, began to laugh, and the gavel struck. — Mark Helprin

Know your product. Know your customer. And never, ever, underestimate the power of greed. — George Anastasia

New media is ... an amazing form of direct marketing in that you really get a sense of who your customer is, and you also get to know those people who may not be your customers yet but are aspirational and are hoping to be. — Ivanka Trump

I thought to myself, How sad to have to earn your living like that, by pretending to like everyone until you forget what it really feels like genuinely to enjoy someone's company as a friend, not just as a potential customer. Contrived emotion (What am I supposed to feel now?) replaces genuine emotion (How do I really feel about this person?) until the ability to know what you are really feeling disappears. — Harold S. Kushner

Bookseller: Can I help at all?
customer: Yes, where's your fiction section?
bookseller: It starts over on the far wall. Are you looking for anything in particular?
customer: Yes, any books by Stefan Browning.
bookseller: I'm not familiar with him, what kind of books has he written?
customer: I don't know if he's written any. You see, my name's Stefan Browning, and I always like to go into
bookshops to see if anyone with my name has written a book.
bookseller: ... right.
customer: Because then I can buy it, you see, and carry it around with me and tell everyone that I've had a novel published.Then everyone will think I'm really cool, don't you think? — Jen Campbell

His face held a certain impassivity; you see it in all waiters and valets. They might want to jam a knife through your left eye socket, but you'd never know it from their expression. Working retail, I've acquired a similar look myself. — Ann Aguirre

My advice to anyone who wants to join in on farming is diversify. Nature is diversified, and I know you'll always have a core thing that you'll really like, but hang stuff around the edges of it. It will make your place more interesting for people to come to, and it's a lot easier to sell something else to an existing customer. — Joel Salatin

When you go to Rome, do as Rome does. Rome will be a ugly customer to you, if you don't. I'm your Rome, you know. — Charles Dickens

From what I know of you already, you have quite a reputation for providing customer satisfaction."
Julie's cheeks burned. For Kate's benefit she said, "I try."
"Oh, I'm certain you do more than try. You go all out." He paused for several beats. Then, "I've driven past the gallery thousands of times and always admired the works displayed in the windows. But I haven't had a reason to stop."
"And now you did?"
"Now I did."
She drew herself up. "Well, I'm sure Katherine will find the perfect piece for you. She's very knowledgeable."
"He came to see you."
"That's right, Ms. Rutledge. Not that Ms. Fields isn't perfectly charming and, I'm sure, knowledgeable." He shot Kate a smile over his shoulder, which she returned before he came back around to Julie. "But I'm placing myself in your very capable hands. — Sandra Brown

Son, you can't go around painting yourself black, you hear?"
"Why not, Papa?"
"Because they'll take you away."
"Why?"
"Because you shouldn't want to be like black people or Jewish people or anyone who is ... not us."
"Who are Jewish people?"
"You know my oldest customer, Mr. Kaufmann? Where we bought your shoes?"
"Yes."
"Well, he's Jewish."
"I didn't know that. Do you have to pay to be Jewish? Do you need a license?"
...
" ... you've got beautiful blond hair and big safe blue eyes. You should be happy with that; is that clear? — Markus Zusak

You have to realize that the customer really is king. People who go into more established businesses probably have to be careful not to be casual about that. When you have a brand-new business, and nobody knows who you are, you know you have to work really hard for your customers. — Fred DeLuca

There are many advantages to a customer-centric approach, but here's the big one: customers are always beautifully, wonderfully dissatisfied, even when they report being happy and business is great. Even when they don't yet know it, customers want something better, and your desire to delight customers will drive you to invent on their behalf.
Jeff Bezos
From 7 insightful quotes to shareholders via letter. 2017 — Malini Chaudhri