Kentucky Horse Racing Quotes & Sayings

The best way to apologize is to let the customer vent first. Don't interrupt, just take notes and make empathetic noises. You can even tell the customer that it makes you mad too. Second, ask the customer what their speed of need is. Tell them what they ant to hear. That you apologize, that you understand how they feel, that you are meeting with the appropriate people to get a resolve, and that it will be done in 24-hours. — Jeffrey Gitomer

People must know the past to understand the present, and to face the future; — Nellie L. McClung

Lil had always believed that a person's duty was to make the best of the hand they were dealt. No use wondering what might have been, she used to say, all that matters is what is. — Kate Morton

Adolescence impelled her eyes to stay at an even keel, to deal with the ground before flickering to the heavens. Night became not dotted with fairy clouds of celestial brilliance, but simply the time when the sun was out of sight. — Thomm Quackenbush

A man of one book, a student of many. — John Wesley

I love scars on people. Scars to me are so attractive. — Shannen Doherty

I love going out. I love partying. — Kit Harington