Harry Selfridge's Quotes & Sayings

The customer is always right. — Harry Gordon Selfridge

Excite the mind, and the hand will reach for the pocket. — Harry Gordon Selfridge

The boss drives people; the leader coaches them. The boss depends on authority; the leader on good will. The boss inspires fear; the leader inspires enthusiasm. The boss says I; The leader says WE. The boss fixes the blame for the breakdown; the leader fixes the breakdown. The boss says, GO; the leader says Lets GO! — Harry Gordon Selfridge

The consumer is always right. — Harry Gordon Selfridge

People will sit up and take notice of you if you will sit up and take notice of what makes them sit up and take notice. — Harry Gordon Selfridge

Get the confidence of the public and you will have no difficulty in getting their patronage. — Harry Gordon Selfridge

There are no hard times for good ideas. — Harry Gordon Selfridge

Whenever I may be tempted to slack up and let the business run for awhile on its own impetus, I picture my competitor sitting at a desk in his opposition house, thinking and thinking with the most devilish intensity and clearness, and I ask myself what I can do to be prepared for his next brilliant move. — Harry Gordon Selfridge

The boss says 'I'; the leader, 'we'. — Harry Gordon Selfridge

The boss inspires fear; the leader inspires enthusiasm. The boss says 'I'; The leader says 'We'. — Harry Gordon Selfridge

The boss depends on authority; the leader on goodwill. — Harry Gordon Selfridge