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Quotes & Sayings About Employees And Customers

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Top Employees And Customers Quotes

Employees And Customers Quotes By David B. Givens

Supermarket mandatory smile. In the late 1990s, Safeway, the second largest supermarket chain in the U.S., instructed its store employees to smile and greet customers with direct eye contact. In 1998, USA Today ("Safeway's Mandatory Smiles Pose Danger, Workers Say") reported that 12 female employees had filed grievances over the chain's smile-and-eye-contact policy, after numerous male customers reportedly had propositioned them for dates. Commenting on the grievances, a Safeway official stated, "We don't see it [the males' sexual overtures] as a direct result of our initiative. — David B. Givens

Employees And Customers Quotes By John C. Maxwell

This poster in a Nordstrom's department store once caught my attention: "The only difference between stores is the way they treat their customers." That's a bold statement. Most stores would advertise the quality of their merchandise or their wide selection as what sets them apart from the rest. The difference between Nordstrom's and other stores, according to an employee of the competition, is that other stores are organization-oriented; Nordstrom's is people-oriented. Their employees are trained to respond quickly and kindly to customer complaints. As a result, according to writer Nancy Austin, "Nordstrom's doesn't have customers; it has fans." A study by TARP, Technical Assistance — John C. Maxwell

Employees And Customers Quotes By Yvon Chouinard

Who are businesses really responsible to? Their customers? Shareholders? Employees? We would argue that it's none of the above. Fundamentally, businesses are responsible to their resource base. Without a healthy environment there are no shareholders, no employees, no customers and no business. — Yvon Chouinard

Employees And Customers Quotes By Herb Kelleher

Your employees come first. And if you treat your employees right, guess what? Your customers come back, and that makes your shareholders happy. Start with employees and the rest follows from that. — Herb Kelleher

Employees And Customers Quotes By Anonymous

Soul can't exist unless you have active, meaningful dialogue with stakeholders: employees, customers, the community, suppliers, and investors. When you launch a business, your job as the entrepreneur is to say, 'Here's a value proposition that I believe in. Here's where I'm coming from. This is my point of view.' At first, it's a monologue. Gradually it becomes a dialogue and then a real conversation. Like breaking in a baseball glove. You can't will a baseball glove to be broken in; you have to use it. Well, you have to use a new business, too. You have to break it in. If you move on to the next thing too quickly, it will never develop its soul. Look what happens when a new restaurant opens. Everyone rushes in to see it, and it's invariably awkward because it hasn't yet developed soul. That takes time to emerge, and you have to work at it constantly. — Anonymous

Employees And Customers Quotes By Marc Benioff

When I explain our company values and the foundation to prospective employees, they realize that they have an opportunity to do much more than change the way businesses manage and share information. When you take a workforce of smart, creative, dedicated people and say "take this company time to serve your community, and bring along your coworkers, customers, and partners" great things happen. — Marc Benioff

Employees And Customers Quotes By Sandy Carter

The number one use case for social media among our customers is around innovation - innovating with employees and with customers. For most businesses this is going to deliver the highest ROI. — Sandy Carter

Employees And Customers Quotes By J.W.

Motivate them, train them, care about them and make winners out of them. We know if we treat our employees right, they'll treat the customers right. And if customers are treated right, they'll come back. — J.W. "Bill" Marriott Jr.

Employees And Customers Quotes By Tom Peters

Who comes first? Don't be silly, says King Hal; it's employees. That is - and this dear Watson, is elementary - if you genuinely want to put customers first, you must put employees more first. — Tom Peters

Employees And Customers Quotes By Anne M. Mulcahy

Most of my career has been in sales. I spend 50% or more of my time with customers and employees, and I can't wait for it to be more than 50%. — Anne M. Mulcahy

Employees And Customers Quotes By Fran Tarkenton

Profit isn't and shouldn't be the mission of business. The mission of business is to help people. To help your customers, your co-workers, your employees, and your partners. Success is not a number - it's not X dollars or Y customers - it's a measurement of VALUE. — Fran Tarkenton

Employees And Customers Quotes By Susan Benjamin

The angry customers must be calmed and controlled while the lethargic employees must be energized. — Susan Benjamin

Employees And Customers Quotes By Howard Schultz

Our mission statement about treating people with respect and dignity is not just words but a creed we live by every day. You can't expect your employees to exceed the expectations of your customers if you don't exceed the employees' expectations of management. — Howard Schultz

Employees And Customers Quotes By Simon Sinek

Happy employees ensure happy customers. And happy customers ensure happy shareholders - in that order. — Simon Sinek

Employees And Customers Quotes By Paige Craig

Customers are using BetterWorks in a number of creative ways to reward and incentivize employees. — Paige Craig

Employees And Customers Quotes By Jack Ma

Success and profitability are outcomes of focusing on customers and employees, not objectives. — Jack Ma

Employees And Customers Quotes By Jack Welch

Shareholder value is the result of you doing a great job, watching your share price go up, your shareholders win, and dividends increasing. What happens when you have increasing shareholder value? You're delivering better employees to their communities and they can give back. Communities are winning because employees are involved in mentoring and all these other things. Customers are winning because you're providing them new products. — Jack Welch

Employees And Customers Quotes By Rakesh Wadhwani

Those activities which are not based numbers, Which are based on humans(Customers and Employees) is known as business. Numbers will ultimately increase if humans are happy who are involved. — Rakesh Wadhwani

Employees And Customers Quotes By Larry Ellison

We'll continue to expand our footprint ... Oracle's Fusion cloud applications for HCM, CRM and ERP all have a new simplified user interface and an integrated social network that makes our enterprise applications as easy-to-use and familiar as Facebook, while enabling better collaboration and teamwork among your employees and your customers. — Larry Ellison

Employees And Customers Quotes By Vivek Wadhwa

The goal should be to build a sustainable lifestyle business that does good for employees and customers - and that steadily builds wealth. — Vivek Wadhwa

Employees And Customers Quotes By Tony Hsieh

I think maybe 50 years ago people and businesses felt like they had to choose between maximizing profits and making customers happy or making employees happy, and I think we're actually living in a special time where everyone's hyperconnected, whether through Twitter or blogs and so on. Information travels so quickly that it's actually possible to have it all, to make customers happy through customer service, to make employees happy through strong company cultures, and have that actually drive growth and profits. — Tony Hsieh

Employees And Customers Quotes By Quint Studer

A long time ago I discovered that when employees are passionate about their work, customers are passionate about the company. Kevin Sheridan knows that secret too. His insights on finding the right people and getting them engaged can change your culture forever. — Quint Studer

Employees And Customers Quotes By George Labovitz

Vertical alignment implies more than employee compliance with strategy that is set at the top. It's a two-way street. Strategy must be determined by customers, but it must also be informed and shaped by the people who implement it. Employees in the middle of the organization and on the front lines almost always experience greater intimacy with customers
and competitors than do senior managers, and their insights can enrich strategy-but only if they are actively solicited. — George Labovitz

Employees And Customers Quotes By George Lakoff

The relationship between nurturance and moral self-interest can be seen most clearly in nurturant forms of business practice. It involves the humane treatment of employees, the creation of a safe and humane workplace, social and ecological responsibility, fairness in hiring and promotion, the building of a work community, the development of excellent communication between employees and management and between the company and its customers, opportunities for employee self-development, a positive role in the larger community, scrupulous honesty, a regard for one's customers and for the public, and excellent customer service. Policies such as these have increased the productivity and success of many businesses. They are models of how Nurturant Parent morality can function to help businesses be successful and to allow owners, investors, and employees to seek their self-interest within this moral system. Moral — George Lakoff

Employees And Customers Quotes By Jack Ma

Customers first, employees second, and shareholders third, — Jack Ma

Employees And Customers Quotes By Steve Ballmer

When you're running a company, you have employees - lots of them - that can interrupt your schedule. You have customers that can interrupt your schedule. You have a certain obligation to wave the flag because people expect to get out and wave the flag. The number of ways that others can command your time is high. At this stage, I get to pick and choose a little more. Not that there aren't some things that have to be done, but I get a little more control over my time. — Steve Ballmer

Employees And Customers Quotes By Ian Hutchinson

Your number one customers are your people. Look after employees first and then customers last. — Ian Hutchinson

Employees And Customers Quotes By David Livermore

Given the increasing diversity among customers and employees, organizations that attend to cultural intelligence are more successful. — David Livermore

Employees And Customers Quotes By Umesh Hodeghatta Rao

Awareness is the number one step in ensuring security, both physical security and information security. Awareness ensures that the chances or risks of vulnerability and threats to security are reduced considerably. Toward this end, it is essential to provide organizationwide security awareness programs to all employees (permanent or temporary), contractors, suppliers/vendors, customers, and all other relevant stakeholders who have access to the organization or its information. — Umesh Hodeghatta Rao

Employees And Customers Quotes By J. Willard Marriott

Take good care of your employees, and they'll take good care of your customers, and the customers will come back. — J. Willard Marriott

Employees And Customers Quotes By Noam Chomsky

If you ask the CEO of some major corporation what he does, he will say, in all honesty, that he is slaving 20 hours a day to provide his customers with the best goods or services he can and creating the best possible working conditions for his employees. — Noam Chomsky

Employees And Customers Quotes By Julie Otsuka

The ads in the papers all said 'help wanted, will train,' but wherever she went she was turned down. "The position's just been filled," she was told again and again. Or, "We wouldn't want to upset the other employees." At the department store where she had once bought all her hats and silk stockings they would not hire her as a cashier because they were afraid of offending the customers. Instead they offered her work adding up sales slips in a small dark room in the back where no one could see her but she politely declined.
"I was afraid I'd ruin my eyes back there," she told us. "I was afraid I might accidentally remember who I was and ... offend myself. — Julie Otsuka

Employees And Customers Quotes By Robert Spector

Nordstrom believes that great service begins with showing courtesy to everyone-customers, employees, and vendors. — Robert Spector

Employees And Customers Quotes By George Packer

Some nights he sat up late on his front porch with a glass of Jack and listened to the trucks heading south on 220, carrying crates of live chickens to the slaughterhouses - always under cover of darkness, like a vast and shameful trafficking - chickens pumped full of hormones that left them too big to walk - and he thought how these same chickens might return from their destination as pieces of meat to the floodlit Bojangles' up the hill from his house, and that meat would be drowned in the bubbling fryers by employees whose hatred of the job would leak into the cooked food, and that food would be served up and eaten by customers who would grow obese and end up in the hospital in Greensboro with diabetes or heart failure, a burden to the public, and later Dean would see them riding around the Mayodan Wal-Mart in electric carts because they were too heavy to walk the aisles of a Supercenter, just like hormone-fed chickens. — George Packer

Employees And Customers Quotes By Bernard L. Schwartz

My father was an entrepreneur - a sign maker, and he had about 20 employees - and often he'd take me to business meetings, and I would listen to him talk with his workers and customers. We would also talk a lot about business over dinner. — Bernard L. Schwartz

Employees And Customers Quotes By Neve Maslakovic

The uninitiated often assumed that undergraduate students were at the bottom rung, but undergrads were the paying customers, or at least their parents were. And paying customers needed to be kept happy. Grad students worked for the school as teaching and research assistants--TAs and RAs--but weren't really proper employees, and as such they weren't entitled to the benefits that, say, a cataloger in the Coffey Library received. Then there was the fact that they had to learn to leave behind passive studying and test taking, which was what most of them had been taught in their school careers up to that point, and learn how to actively attack research problems and come up with new ideas, all while being poorly paid. Like Helen had said, a not insignificant number of grad students left after a year instead of sticking around to work on obtaining their PhDs. Who could blame them? Industry paid more and had better benefits. — Neve Maslakovic

Employees And Customers Quotes By Janet Yellen

The trust institutions have in the marketplace, the confidence customers and suppliers and workers and employees have, are very important to a business's effectiveness. — Janet Yellen

Employees And Customers Quotes By Jay A. Block

For example, suppose you are seeking a job as a retail manager. You might bring added value by being fluent in English, Spanish, and French. Being trilingual may not be part of the job description but can be a valuable asset when working with diverse employees and customers who speak Spanish and French. This Value-Added message may tip the scale in your favor. Possibly you are seeking a job as a fifth grade teacher. If you are an expert in computers and computer programming, these skills may not be part of the job description but might be perceived as having high value to an academic institution. If you are an expert electrician, but you are also highly skilled in sales, this added value of contributing to new business development efforts might be the differentiator, the added skill that will help you land a job quickly in tough markets. — Jay A. Block

Employees And Customers Quotes By Simon Sinek

Studies show that over 80 percent of Americans do not have their dream job. If more knew how to build organizations that inspire, we could live in a world in which that statistic was the reverse - a world in which over 80 percent of people loved their jobs. People who love going to work are more productive and more creative. They go home happier and have happier families. They treat their colleagues and clients and customers better. Inspired employees make for stronger companies and stronger economies. — Simon Sinek

Employees And Customers Quotes By Amit Ray

A compassionate leader always feel motivated to bring happiness and relieve the suffering of customers, investors, suppliers, employees, government and the communities. — Amit Ray

Employees And Customers Quotes By Mitt Romney

I hope people understand that when you tax corporations that the concrete and the steel and the plastic don't pay. People pay. And so when you tax corporations, either the employees are going to pay or the shareholders are going to pay or the customers are going to pay. And so corporations are people. — Mitt Romney

Employees And Customers Quotes By Nickles McHugh McHugh

Doug Rauch, former President of Trader Joe's, views employees and customers as two wings of a bird: you need both of them to fly. They go together - if you take care of your employees, they'll take care of your customers. When your customers are happier and they enjoy shopping, it also makes your employees' lives happier, so it's a virtuous cycle. — Nickles McHugh McHugh

Employees And Customers Quotes By Rakesh Wadhwani

Those activities which are not concerned with numbers, but which are concerned with humans(Customers and Employees) is known as business. Numbers will ultimately increase if humans are happy who are involved in. — Rakesh Wadhwani

Employees And Customers Quotes By Richard Branson

I have always believed that the way you treat your employees is the way they will treat your customers, and that people flourish when they are praised. Sir — Richard Branson

Employees And Customers Quotes By Danny Meyer

If you're constantly making business decisions on behalf of your investors first, ultimately you're going to wear down your other stakeholders. It's going to be potentially hurtful for your employees and your customers and the community you do business with. — Danny Meyer

Employees And Customers Quotes By M. Anthony Burns

Conducting your business in a socially responsible way is good business. It means that you can attract better employees and that customers will know what you stand for and like you for it — M. Anthony Burns

Employees And Customers Quotes By Nick Hanauer

The thing about us businesspeople is that we love our customers rich and our employees poor. — Nick Hanauer

Employees And Customers Quotes By Ken Hendricks

If you were charged with fixing the U.S. auto industry, how would you do it?

The guys who run the auto companies are out of touch with their customers and their employees. They ride to work in their limousines. They go up in their elevators and lock themselves in their offices. They don't walk out into the plants. They wouldn't even drive in the neighborhoods where their employees live. They give themselves big bonuses when the company isn't making any money. I'd make them get involved with the people who are building the cars. They've got to become real people. — Ken Hendricks

Employees And Customers Quotes By Philippe Kahn

Great fit and synergism for both companies and excellent outcome for employees, customers and shareholders. — Philippe Kahn

Employees And Customers Quotes By Jack Dangermond

My parents had no money, but they had strong values that I've carried throughout my life - things like not going into debt, never borrowing money, never leveraging, paying your bills on time, keeping your agreements, selling customers the right things, treating employees right, and growing things. — Jack Dangermond

Employees And Customers Quotes By Adam M. Grant

The customer service agents who accepted the defaults of Internet Explorer and Safari approached their job the same way. They stayed on script in sales calls and followed standard operating procedures for handling customer complaints. They saw their job descriptions as fixed, so when they were unhappy with their work, they started missing days, and eventually just quit. The employees who took the initiative to change their browsers to Firefox or Chrome approached their jobs differently. They looked for novel ways of selling to customers and addressing their concerns. When — Adam M. Grant

Employees And Customers Quotes By Stuart Rose

We live in a world where there are a hell of a lot of new inputs that need to be factored in to your business. It used to be just about your employees and your customers. Now there are all the issues about global warming, about sustainability, about ethics and now about gender and the distribution of wealth. — Stuart Rose

Employees And Customers Quotes By Tony Hsieh

Our belief is that if you get the culture right, most of the other stuff, like great customer service, or building a great long-term brand or empowering passionate employees and customers, will happen on its own. — Tony Hsieh

Employees And Customers Quotes By Anonymous

Every McDonald's, for instance, looks the same - the company deliberately tries to standardize stores' architecture and what employees say to customers, so everything is a consistent cue to trigger eating routines. — Anonymous

Employees And Customers Quotes By Brian Roberts

I'm a spreadsheet guy. But you get to that moment of truth, and it has nothing to do with a spreadsheet. You've got to factor in what your competitors are doing, what the technology is doing, what your shareholders want, what your employees want, what your customers want, and you've got to make it happen sometimes. — Brian Roberts

Employees And Customers Quotes By Tony Hsieh

Having a higher purpose is more than just about profits. You actually end up making more profits in the long run because employees really are a lot more engaged and customers see the higher purpose in the company. — Tony Hsieh

Employees And Customers Quotes By Jack Ma

Customers should be number 1, Employees number 2, and then only your Shareholders come at number 3. — Jack Ma

Employees And Customers Quotes By Fred DeLuca

We're very much in the people business in that there are two important groups you have to work with: customers and employees. — Fred DeLuca

Employees And Customers Quotes By Marilyn C. Nelson

I feel constantly the tension of the quarterly cycles, the drive to produce shareowner value at the cost sometimes of customer value and employee value. [But] if you take equal care of the employees, they will take equal care of the customers and then we will get an equal or better opportunity for our shareowners. — Marilyn C. Nelson

Employees And Customers Quotes By Fred DeLuca

You really have to understand this isn't a business where you sit in the back room and do calculations - you have to be very concerned about employees and customers, because that's really what's going to bring you success. — Fred DeLuca

Employees And Customers Quotes By Walter Isaacson

Jobs and Clow agreed that Apple was one of the great brands of the world, probably in the top five based on emotional appeal, but they needed to remind folks what was distinctive about it. So they wanted a brand image campaign, not a set of advertisements featuring products. It was designed to celebrate not what the computers could do, but what creative people could do with the computers. " This wasn't about processor speed or memory," Jobs recalled. " It was about creativity." It was directed not only at potential customers, but also at Apple's own employees: " We at Apple had forgotten who we were. One way to remember who you are is to remember who your heroes are. That was the genesis of that campaign. — Walter Isaacson

Employees And Customers Quotes By John A. Byrne

We believe that a company's obligations extend far beyond its bottom line and its shareholders - to a wider constituency that includes employees, customers, suppliers, and the community. — John A. Byrne

Employees And Customers Quotes By Clayton M Christensen

is embedded in an organization in which most people are continually questioning why the project is being done at all. Projects make sense to people if they address the needs of important customers, if they positively impact the organization's needs for profit and growth, and if participating in the project enhances the career opportunities of talented employees. When a project doesn't have these characteristics, its manager spends much time and energy justifying why it merits resources and cannot manage the project as effectively. Frequently — Clayton M Christensen

Employees And Customers Quotes By James Hunter

To have a healthy and thriving business, there must be healthy relationships with the C.E.O.S. in the organization and I'm not referring to the Chief Executive Offficers. I am talking about the Customers, the Employees, the Owner (or stockholders), and the Suppliers. — James Hunter

Employees And Customers Quotes By Douglas Van Praet

In 2009 Southwest Airlines was the largest airline in the world based on the number of passengers that fly the airline each year,30 and in 2011 it was not only America's leading low-cost carrier but was also rated America's favorite airline by Consumer Reports.31 Joe Harris, a labor lawyer for Southwest, explains that the company's harmonious employee relations are no accident. "At Southwest, our employees come first; our customers come second; and our stockholders come third," he said. "The rationale is pretty simple. If we treat our employees right, they're going to treat our customers right. If our customers are treated right, they will come back and our stockholders will benefit."32 — Douglas Van Praet

Employees And Customers Quotes By Noam Chomsky

How people themselves perceive what they are doing is not a question that interests me. I mean, there are very few people who are going to look into the mirror and say, 'That person I see is a savage monster'; instead, they make up some construction that justifies what they do. If you ask the CEO of some major corporation what he does he will say, in all honesty, that he is slaving 20 hours a day to provide his customers with the best goods or services he can and creating the best possible working conditions for his employees. But then you take a look at what the corporation does, the effect of its legal structure, the vast inequalities in pay and conditions, and you see the reality is something far different. — Noam Chomsky

Employees And Customers Quotes By Brian Chesky

Companies that hire employees..that are deeply passionate create companies that customers are really really passionate about, and those are the companies that have strong brands. — Brian Chesky

Employees And Customers Quotes By Fred Reichheld

Loyalty is dead, the experts proclaim, and the statistics seem to bear them out. On average, U.S. corporations now lose half their customers in five years, half their employees in four, and half their investors in less than one. We seem to face a future in which the only business relationships will be opportunistic transactions between virtual strangers. — Fred Reichheld

Employees And Customers Quotes By David Green

Focus on people more than money. Without employees and customers, you're going nowhere. Make sure you never stop thinking about the customer's perspective. And make sure you have the right people at the helm of each area. — David Green

Employees And Customers Quotes By Jon Oringer

The decisions you make affect a lot of people. You have investors, employees, and customers who all rely on you. Being a leader is a 24-hour-a-day job. — Jon Oringer

Employees And Customers Quotes By David Packard

A company has a responsibility beyond making a profit for stockholders; it has a responsibility to recognize the dignity of its employees as human beings, to the well-being of its customers, and to the community at large. — David Packard

Employees And Customers Quotes By Jack Tretton

Although I will deeply miss the talented team at SCEA and the passion demonstrated every day by our fans, I'm very excited about starting the next chapter of my career. I want to thank the employees, partners, and customers for their tireless commitment to the PlayStation brand and, of course, to our fans who have pushed us to new heights of innovation and entertainment over the past two decades. I leave PlayStation in a position of considerable strength and the future will only get brighter for PlayStation Nation. — Jack Tretton

Employees And Customers Quotes By Fred Reichheld

If you wonder what getting and keeping the right employees has to do with getting and keeping the right customers, the answer is everything. — Fred Reichheld

Employees And Customers Quotes By Michael C. Sturman

Any successful hospitality operation - be it a hotel or restaurant, chain or independent, low-cost provider or luxury establishment - requires an effectively performing individual operation. You have to attract the right customers, have the service product, set the right price for your product, and provide the right level of service - all the while managing your employees the right way to achieve your goals. This requires a combination of knowledge from a variety of disciplines, and thus this section includes contributions from our faculty in human resources, management, marketing, operations, and strategy. — Michael C. Sturman

Employees And Customers Quotes By Daniel H. Pink

Lead with questions, not answers." "Engage in dialogue and debate, not coercion." "Conduct autopsies, without blame." "Build 'red flag' mechanisms." In other words, make it easy for employees and customers to speak up when they identify a problem. — Daniel H. Pink

Employees And Customers Quotes By Charles Duhigg

As research on willpower has become a hot topic in scientific journals and newspaper articles, it has started to trickle into corporate America. Firms such as Starbucks - and the Gap, Walmart, restaurants, or any other business that relies on entry-level workers - all face a common problem: No matter how much their employees want to do a great job, many will fail because they lack self-discipline. They show up late. They snap at rude customers. They get distracted or drawn into workplace dramas. They quit for no reason. — Charles Duhigg

Employees And Customers Quotes By Tom Peters

The magic formula that successful businesses have discovered is to treat customers like guests and employees like people. — Tom Peters

Employees And Customers Quotes By Nicholas Epley

This is why those with greater social sensitivity have stronger friendships, better marriages, and are happier with their lives in general. At work, leaders do better when they have some sense of whether or not their instructions are being understood. Managers motivate their employees when they have some sense of what their employees want and need. Salesmen close more deals when they have some ability to know what their customers want and can modify their pitch accordingly. Most of us avoid getting into fistfights or looking like complete idiots because we have a reasonable sense of what others think and feel, and thus can manage our relationships reasonably well. Being able to understand others — Nicholas Epley

Employees And Customers Quotes By Kelly Braffet

The store was filled with hollow-eyed people standing in line: at the sandwich counter, at the soda fountain, at the register. All of them waiting, waiting, their hands full of candy, chips, cups of coffee, money. It was like purgatory, with snacks. Not just the customers; the employees, too. They worked the registers, squirted ketchup on hot dogs, piled limp lettuce onto flaccid lunch meat and waited for it to be over, waited until they could go home. — Kelly Braffet

Employees And Customers Quotes By Jeffrey Pfeffer

Profits are related to customer retention. Customer retention is related to employee retention. Employee retention may or may not be related to benefits, but benefits could be part of the package that causes people to stay and
by the way
engage in discretionary effort.. If you go into any organization that's customer-facing, you can tell in five minutes when the employees are feeling abused. They retaliate on the customers. — Jeffrey Pfeffer

Employees And Customers Quotes By John Mackey

Starting my own business was kind of a wakeup call in a number of different ways. I had to meet a payroll every week, and we had to satisfy customers, and we had competitors that we had to compete with in order to have those customers come into our stores, and we had to compete with other employers for our employees. — John Mackey

Employees And Customers Quotes By B.C. Forbes

New Year, the season for changes in positions and advances in salaries, approaches. If you have in your employ some who deserve more salary, do not compel them to go through the unpleasant ordeal of asking a raise, but, rather, voluntarily increase their remuneration. A raise that comes from the boss without asking is worth a lot more than one that has to be gouged out of him. Is it not true that a great many employers who would not dream of overcharging their customers have no qualms whatever about underpaying their employees if the latter will submit without protest? — B.C. Forbes

Employees And Customers Quotes By Roy Spence

Uncontainable is a love story. Kip and Sharon's love for each other, their precious family, their business journey of joy and, most of all, their pure and uncontainable love for their employees and their families is clear and happy proof that the future of business is building love cultures. Oh, and when you have love on the inside customers shower uncontainable love back at ya from the outside. Love on brother! — Roy Spence

Employees And Customers Quotes By Brad D. Smith

Intuit's mission, values, and culture of innovation set us apart as a great place to work. Our 8,000 employees are innovators and entrepreneurs that are inspired by the important work they do that is delighting customers and improving the financial lives of millions of people. — Brad D. Smith

Employees And Customers Quotes By Robert G. Thompson

Realize that employees and the customers both have to be engaged, at the same time, to move your business forward for sustainable success. — Robert G. Thompson

Employees And Customers Quotes By Tom Rath

Employees who report receiving recognition and praise within the last seven days show increased productivity, get higher scores from customers, and have better safety records. They're just more engaged at work. — Tom Rath

Employees And Customers Quotes By Anne M. Mulcahy

What do you really believe makes a difference in the company? For me it's really clear. It's about customers and employees. Everything else follows. If you take care of your customers and you have motivated employees, everything else follows. — Anne M. Mulcahy

Employees And Customers Quotes By Melanne Verveer

Women are a dynamic economic force. We represent the largest consumer market in the world and are drivers of GDP. More and more companies recognize that when they support women as customers, employees, leaders, future investors and partners, they are adopting sound business strategies and advancing social progress. — Melanne Verveer

Employees And Customers Quotes By Alexandra Robbins

By treating patients like customers, as nurse Amy Bozeman pointed out in a Scrubs magazine article, hospitals succumb to the ingrained cultural notion that the customer is always right. "Now we are told as nurses that our patients are customers, and that we need to provide excellent service so they will maintain loyalty to our hospitals," Bozeman wrote. "The patient is NOT always right. They just don't have the knowledge and training." Some hospitals have hired "customer service representatives," but empowering these nonmedical employees to pander to patients' whims can backfire. Comfort is not always the same thing as healthcare. As Bozeman suggested, when representatives give warm blankets to feverish patients or complimentary milk shakes to patients who are not supposed to eat, and nurses take them away, patients are not going to give high marks to the nurses. — Alexandra Robbins

Employees And Customers Quotes By Stephen Covey

Always treat your employees exactly as you want them to treat your best customers. You can buy a person's hand, but you can't buy his heart; his heart is where his enthusiasm is. You can buy his back, but you can't buy his brain. That's where his creativity is. Treat employees as volunteers just as you treat customers as volunteers, because that's what they are. They volunteer the best parts - their hearts and minds. — Stephen Covey

Employees And Customers Quotes By Dieter Zetsche

DaimlerChrysler made significant progress in the year 2005, but our earnings are still not where we want them to be. We intend to grow profitably and to create added value over the long term - for the benefit of our customers, employees and shareholders. — Dieter Zetsche

Employees And Customers Quotes By N. R. Narayana Murthy

When you are in business for a long time, you go through good times and bad times. When you go through bad times, you learn to control costs, satisfy customers better, satisfy employees better and become more transparent. Therefore, you build character in the company. — N. R. Narayana Murthy

Employees And Customers Quotes By Devdutt Pattanaik

Seduction No one is obliged to receive what we give. No one is obliged to participate in the exchange. Not everyone needs to be compelled into desirable behaviour; customers and employees can also be charmed. Our enchantments can be a trick, a trap, a manipulation, or an expression of genuine affection that benefits all. — Devdutt Pattanaik

Employees And Customers Quotes By Archibald Marwizi

The call to leadership excellence means you must now be awake to the reality that you are no longer your own, you are a blessing to society. In business, this will also mean value given to shareholders, customers, employees as well as society. This will take you, your family and your corporate base to appreciate that your leadership role and influence demands that they share you with other causes and stakeholders. As an effective person, you must be able to balance the demands on you and create the additional time that leadership at a higher level requires. — Archibald Marwizi

Employees And Customers Quotes By Don Tapscott

If you work for and eventually lead a company, understand that companies have multiple stakeholders including employees, customers, business partners and the communities within which they operate. — Don Tapscott

Employees And Customers Quotes By Nicholas Carr

As these companies had expanded their operations in the wake of the Industrial Revolution, they'd found it necessary to collect, store, and analyze ever larger amounts of data - on their customers, their finances, their employees, their inventories, and so on. Electrification allowed the companies to grow larger still, further expanding the information they had to process. This intellectual work became as important, and often as arduous, as the physical labor of manufacturing products and delivering services. Hollerith's — Nicholas Carr