Customer Value Creation Quotes & Sayings

We strive to hire and retain only those who embrace our MBM Guiding Principles, which encompass integrity, compliance, value creation, Principled Entrepreneurship, customer focus, knowledge, change, humility, respect and fulfillment. — Charles Koch

Reengineering posits a radical new principle: that the design of work must be based not on hierarchical management and the specialization of labor but on end-to-end processes and the creation of value for the customer. — Michael Martin Hammer

Innovation is the creation and delivery of new customer value in the marketplace. — Michael J. Gelb