Quotes & Sayings About Customer Complaints

This poster in a Nordstrom's department store once caught my attention: "The only difference between stores is the way they treat their customers." That's a bold statement. Most stores would advertise the quality of their merchandise or their wide selection as what sets them apart from the rest. The difference between Nordstrom's and other stores, according to an employee of the competition, is that other stores are organization-oriented; Nordstrom's is people-oriented. Their employees are trained to respond quickly and kindly to customer complaints. As a result, according to writer Nancy Austin, "Nordstrom's doesn't have customers; it has fans." A study by TARP, Technical Assistance — John C. Maxwell

She was willing a little bit of sweated labour, incapable of betraying the slogan of her slavers, that since the customer or sucker was paying for his gutrot ten times what it cost to produce and five times what it cost to fling in his face, it was only reasonable to defer to his complaints up to but not exceeding fifty per cent of his exploitation. — Samuel Beckett

Customer complaints are the schoolbooks from which we learn. — Lou Gerstner

The customer service agents who accepted the defaults of Internet Explorer and Safari approached their job the same way. They stayed on script in sales calls and followed standard operating procedures for handling customer complaints. They saw their job descriptions as fixed, so when they were unhappy with their work, they started missing days, and eventually just quit. The employees who took the initiative to change their browsers to Firefox or Chrome approached their jobs differently. They looked for novel ways of selling to customers and addressing their concerns. When — Adam M. Grant

Deal with complaints. If you give the complaint your attention, you may be able to please this one person this one time - and position your business to reap the benefits of good customer service. — Susan Ward

We have the best customer satisfaction record, based on Transportation Dept. statistics, of any airline in America, the fewest complaints filed per 100,000 passengers carried. So you're not just getting low fares, you're also getting wonderful customer service. — Herb Kelleher

Result indicators that lie beneath KRIs could include: Net profit on key product lines Sales made yesterday Customer complaints from key customers Hospital bed utilization in week — Douglas W. Hubbard

Customer complaints need to be addressed effectively. — Rajen Jani

My biggest complaint about customer service is that I am put on hold too long. — Jon Jones

Listen to the customer's complaint and act fast. — Richard Branson

In our experience, brands are aware of at least 90% of issues that the company could face. These issues could come from operational challenges, customer service complaints, product disputes, and so on. — Chuck Hemann