Zappos Tony Hsieh Quotes & Sayings

Branding Through Customer Service Over the years, the number one driver of our growth at Zappos has been repeat customers and word of mouth. Our philosophy has been to take most of the money we would have spent on paid advertising and invest it into customer service and the customer experience instead, letting our customers do the marketing for us through word of mouth. — Tony Hsieh

At Zappos, one of our core values is to Pursue Growth and Learning. In the lobby of our headquarters, we have a giving library where we give away books to employees and visitors that we think will help with their growth, both personally and professionally. I can't wait to add The Compound Effect to our library. — Tony Hsieh

If I was going to go into an office I wanted it to be with people I would choose to be around even if we didn't have to work together and so that was one of the major reasons why I decided out of all the different companies we invested in to work with Zappos. — Tony Hsieh

Zappos uses call center technology to track average call time per agent. But the goal isn't to reduce this average - it's more important that we make an emotional connection with the customer, rather than just quickly getting them off the phone. — Tony Hsieh

Our customers call and e-mail us to say that's how it feels when a Zappos box arrives. And that's how we view this company. — Tony Hsieh

Hopefully 10 years from now people won't even realize we started out selling shoes. They will just think about Zappos as a place to get the best customer service. — Tony Hsieh

I've never isolated role models based on gender. I have more male role models due to the mere fact that I've done business with more of them and they're leaders within the verticals I work. Of those, Tony Hsieh, CEO of Zappos, is an entrepreneur and personal friend that I have a great deal of respect for. — Amy Jo Martin

Sorry, investing was pretty boring and I really missed being part of building something. I felt like I was always standing on the sidelines, so Zappos ... really liked the people there and got involved full-time and I've been full-time ever since. — Tony Hsieh

Zappos is a customer service company that just happens to sell shoes. — Tony Hsieh

There have been, in recent years, many Asian American pioneers in the public eye who've defied the condescendingly complimentary 'model minority' stereotype: actors like Lucy Liu, artists like Maya Lin, moguls like Zappos CEO Tony Hsieh. They are known, often admired. — Eric Liu