Trust Your Employees Quotes & Sayings

Trust is about keeping commitments, but in many instances, circumstances change and organizations therefore shed commitments, things such as retiree medical benefits, pension obligations, and even employees without much remorse or maybe even hesitation. — Jeffrey Pfeffer

In many ways, the U.S. bureaucracy has moved away from the Weberian ideal of an energetic and efficient organization staffed by people chosen for their ability and technical knowledge. The system as a whole is less merit-based: rather than coming from top schools, 45 percent of recent new hires to the federal service are veterans, as mandated by Congress. And a number of surveys of the federal work force paint a depressing picture. According to the scholar Paul Light, "Federal employees appear to be more motivated by compensation than mission, ensnared in careers that cannot compete with business and nonprofits, troubled by the lack of resources to do their jobs, dissatisfied with the rewards for a job well done and the lack of consequences for a job done poorly, and unwilling to trust their own organizations. — Anonymous

Everybody understands that you're supposed to say 'our employees are our most valuable asset' to the point where, even if it's really true, they're not going to really trust you until you've earned that - same with customers. — Gabe Newell

Snowden grants that NSA employees by and large believe in their mission and trust the agency to handle the secrets it takes from ordinary people - deliberately, in the case of bulk records collection, and 'incidentally,' when the content of American phone calls and e-mails are swept into NSA systems along with foreign targets. — Barton Gellman

If you want control, loosen your grip. You're strangling your employees. Letting go is actually holding on. — Richie Norton

We have absolute trust in our employees. In fact, we are partners with them. — Ricardo Semler

Things that have happened with Enron and companies like that, where they've squandered their employees' pension funds, I think it has brought a new level of anxiety. People don't feel like they can trust their employer. — Mike Huckabee

The trust institutions have in the marketplace, the confidence customers and suppliers and workers and employees have, are very important to a business's effectiveness. — Janet Yellen

The moment Salomon Brothers demonstrated the potential gains to be had from turning an investment bank into a public corporation and leveraging its balance sheet with exotic risks, the psychological foundations of Wall Street shifted, from trust to blind faith. No investment bank owned by its employees would have leveraged itself 35:1, or bought and held $50 billion in mezzanine CDOs. — Michael Lewis

We all have a stake in the truth. Society functions based on an assumption that people will abide by their word - that truth prevails over mendacity. For the most part, it does. If it didn't, relationships would have a short shelf life, commerce would cease, and trust between parents and children would be destroyed. All of us depend on honesty, because when truth is lacking we suffer, and society suffers. When Adolf Hitler lied to Neville Chamberlain, there was not peace in our time, and over fifty million people paid the price with their lives. When Richard Nixon lied to the nation, it destroyed the respect many had for the office of the president. When Enron executives lied to their employees, thousands of lives were ruined overnight. We count on our government and commercial institutions to be honest and truthful. We need and expect our friends and family to be truthful. Truth is essential for all relations be they personal, professional, or civic. — Joe Navarro

What is good customer service about then?

One word: caring.

Bad customer service happens when the employee doesn't care.

You could chalk it up to low wages or getting paid regardless of results. But that's not it either.

Hiring managers need to do two things and two things only:

1. Hire employees that ALREADY care and are ALREADY motivated.

2. Repeat step 1.

When this is done, everything changes.

People are happy on both sides of the table.

Costs for management and training plummet — Richie Norton

Christ, don't go to the Haunted Houses with Ally and Indy. A few years ago, Indy went berserk and broke through the hay bales they had set up to make the haunted trail and headed into the cornfields. All the employees chased after her but since they were dressed like monsters, Indy lost her mind. They had to call the cops to settle her down."
I lost him at "cornfields".
"Cornfields?" I whispered.
"Yeah."
"They have a haunted trail through cornfields?"
"Yeah, up in Thornton. Best Haunted House in Denver. Indy and Ally go every year. Why?"
"Cornfields freak me out," I admitted.
Hank was silent.
Then, he said, "You're from Indiana. How in the fuck can cornfields freak you out?"
"Cornfields don't freak me out. Cornfields at night freak me out. Haunted cornfields at night freak me out."
"You been to many haunted cornfields?"
"Dude," I said low. "All cornfields are haunted. Trust me. I know... They whisper to you. — Kristen Ashley

If you define yourself by the title of coach or boss, you'll never earn real trust from your players or employees. — Bill Courtney

What distinguishes love-driven leaders from tyrants? "Great affection" coupled with the passion to see others "run at full speed towards perfection." Love-driven leadership is not urging others forward without concern for their aspirations, well-being, or personal needs. Nor is it being the nice-guy manager who overlooks underperformance that could damage a subordinate's long-term prospects. Instead, love-driven leaders hunger to see latent potential blossom and to help it happen. In more prosaic terms, when do children, students, athletes, or employees achieve their full potential? When they're parented, taught, coached, or managed by those who engender trust, provide support and encouragement, uncover potential, and set high standards. — Chris Lowney

Before the New York Times starts running "Portraits in Grief" of former Enron employees, it's worth remembering that even after the collapse, Enron stock is still worth more than the entire Social Security "trust fund." — Ann Coulter

If employees feel you don't trust them to do their jobs correctly and well, they'll be reluctant to do much without your approval. On the other hand, when they feel trusted, that you believe they'll do the right things well, they'll naturally want to do things well and be deserving of your trust. — Mac Anderson

One day employers will need to incentivize employees to actually work in an office. The office, in many ways, is obsolete. The office is more and more becoming a place for wasteful meetings and the work is actually being done at home. A Results-Only-Work-Environment (ROWE) is the path of future location-independent businesses. — Richie Norton