Quotes & Sayings About Service Quality

Every man gravitates to where he belongs in life, just as surely as water seeks and finds its level. His position is measured precisely by the quality and quantity of the service he renders, plus the mental attitude with which he relates himself to other people ... — Andrew Carnegie

Pay-for-procedure or fee-for-service reimbursement rewards doctors and hospitals for volume - not keeping patients healthy or being efficiency. Pay-for-Performance is clearly one tool that can change the incentives to reward quality. — Ron Wyden

One study by the Forum Corporation in Boston showed that 70 percent of customers leave because of poor service and only 15 percent because of price or product quality. — Stephen Spinelli Jr.

Empathy is a quality today that we need more than ever. Throughout his life Jesus showed empathy and care for others on a level never seen before. From him we learn that Gods ways of service to others before obsession with self is the path he wants us to walk on and deep down we know it. — Tim Crawshaw

CEOs hate variance. It's the enemy. Variance in customer service is bad. Variance in quality is bad. CEOs love processes that are standardized, routinized, predictable. Stamping out variance makes a complex job a bit less complex. — Marcus Buckingham

Forbes describes how Daniel Kahneman, a Nobel Prize-winning psychologist, discovered that "people would rather do business with a person they like and trust rather than someone they don't, even if the likeable person is offering a lower quality product or service at a higher price. — Sally Hogshead

A more important antidote to American democracy is American gerontocracy. The positions of eminence and authority in Congress are allotted in accordance with length of service, regardless of quality. — John Kenneth Galbraith

In manufacturing, where mechanization and the use of chemical processes are much easier, it is easier to raise productivity than in services. In contrast, by their very nature, many service activities are inherently impervious to productivity increase without diluting the quality of the product. — Ha-Joon Chang

The quality of goods and services are always viewed as more important than the compensation. — Sunday Adelaja

As for opportunities, there is room for improved product quality and better service and raising our technology standard. In addition, we should have a certain share of the global market. However, we should consider new industries, such as resource development. — Liang Wengen

True loyalty is that quality of service that grows under adversity and expands in defeat. Any street urchin can shout applause in victory, but it takes character to stand fast in defeat. One is noise - the other, loyalty. — Fielding H. Yost

All digital music listeners are equal. Acquisition is painless. Taste is irrelevant. It is pointless to boast about your iTunes collection, or the quality of your playlists on a streaming service. Music became data, one more set of 1's and 0's lurking in your hard drive, invisible to see and impossible to touch. Nothing is less cool than data. — David Sax

Individual price and wage changes will not be prevented. In the main, price changes will simply be concealed by taking the form of changes in discounts, service, and quality, and wage changes, in overtime, perquisites and so on ... . But to whatever extent the freeze is enforced, it will do harm by distorting relative prices. — Milton Friedman

Honor bespeaks worth. Confidence begets trust. Service brings satisfaction. Cooperation proves the quality of leadership. — James Cash Penney

Quality, service, cleanliness, and value. — Cavett Robert

Having the ability to be brutally honest with yourself is the greatest challenge you face when creating a business model. Too often we oversell ourselves on the quality of the idea, service, or product. We don't provide an honest assessment of how we fit in the market, why customers will buy from us, and at what price. — Mark Cuban

Without community service, we would not have a strong quality of life. It's important to the person who serves as well as the recipient. It's the way in which we ourselves grow and develop. — Dorothy Height

Whereas our words represent our person, our character is our very person. A person's usefulness, the things which can be entrusted to him, the responsibilities he can bear, and the things he is able to accomplish altogether depend on his character. A carpenter determines the use of a piece of wood based on its quality. Laziness ruins one's usefulness. Accordingly, character has very much to do with the Lord's service. Consider those persons in the Bible whom God used. They were used by God because they possessed a character that was fit for His use. Their character was simply their person. They became persons useful to God because their character could be used by Him. Since Abraham, Moses, and Paul all had an excellent character, God greatly used them. The destiny of our usefulness to the Lord hinges on our character. Whether we are useful before God depends upon the suitability of our human character. — Witness Lee

On one side of the seesaw is my education. My nursing certification. My twenty years of service at the hospital. My neat little home. My spotless RAV4. My National Honor Society-inductee son. All of these building blocks of my existence, and yet the only quality straddling the other side is so hulking and dense that it tips the balance every time: my brown skin. — Jodi Picoult

The purpose of logistics management is to plan and coordinate all those activities necessary to achieve desired levels of delivered service and quality at lowest possible cost. — SATISH C. AILAWADI

The Internet rewards scale; by trading higher up-front costs for lower marginal cost, market leaders can invest in better technology and service. As a result, there is nothing online that is both great in quality and small in scale. Amazon wasn't originally a better bookstore than the small shops we mourn, but it is now. — John Katzman

You can simply remember that behavioral expressions of love can be divided into physical touch, quality time, gifts, acts of service, and words of affirmation. — Gary Chapman

When you're out of quality, you're out of business. — Phil Crosby

However, deep down, Brenda suspected that it was the stolen nature of those two hours that transformed them. She was supposed to be somewhere else ... She had set aside those two hours - three, if you counted the driving - to be of service to her sister. The fact that Vicki had unexpectedly granted her leave gave those two hours a rarefied quality. What Brenda had thought was, I'd better not waste them. And, like magic, the words had come. The pages had filled. — Elin Hilderbrand

The ultimate success of a product or service is 10 percent product quality and 90 percent sales. Nine — Darren Hardy

Our development strategy is based on a deep understanding of our customers. They want high-quality products and good service. — Liang Wengen

I have always thought of our Service as an institution, more than any other bureau, engaged in a field essentially of morality
the aim of man to rise above himself, and to choose the option of quality rather than material superfluity. — Freeman Tilden

It wasn't the reward that mattered or the recognition you might harvest. It was your depth of commitment, your quality of service, the product of your devotion - these were the things that counted in life. When you gave purely, the honor in giving, and that was honor enough. — Scott O'Grady

choose their preferred facility according to where the service is located (i.e., vicinity to relatives) rather than based on publicly reported quality information. — Vincent Mor

This framing accents the importance of building a tidier system, one that incorporates the array of existing child care centers, then pushes to make their classrooms more uniform, with a socialization agenda "aligned" with the curricular content that first or second graders are expected to know. Like the common school movement, uniform indicators of quality, centralized regulation, more highly credientialed teachers are to ensure that instruction
rather than creating engaging activities for children to explore
will be delivered in more uniform ways. And the state signals to parents that this is now the appropriate way to raise one's three- or four-year-old. Modern child rearing is equated with systems building in the eyes of universal pre-kindergarten advocates
and parents hear this discourse through upbeat articles in daily newspapers, public service annoucement, and from school authorities. — Bruce Fuller

I have never known a concern to make a decided success that did not do good, honest work, and even in these days of fiercest competition, when everything would seem to be a matter of price, there lies still at the root of great business success the very much more important factor of quality. The effect of attention to quality, upon every man in the service, from the president of the concern down to the humblest laborer, cannot be overestimated. — Andrew Carnegie

Perhaps the rebuilding of the body and spirit is the greatest service derivable from our forests, for what worth are material things if we lose the character and quality of people that are the soul of America? — Arthur Carhart

Government schools can go for decades delivering low-quality services, and what's the result? The people who manage it earn higher pay. It's nearly impossible to fire the incompetents. And, taxpayers, who support the service, are given higher tax bills. — Walter E. Williams

The course of time, all of Apple's competitors lost their WHY. Now all those companies define themselves by WHAT they do: we make computers. They turned from companies with a cause into companies that sold products. And when that happens, price, quality, service and features become the primary currency to motivate a purchase decision. At that point a company and its products have ostensibly become commodities. As any company forced to compete on price, quality, service or features alone can attest, it is very hard to differentiate for any period of time or build loyalty on those factors alone. — Simon Sinek

I want to make beautiful clothes for women and men who appreciate detail and quality. The product must be the best but this is almost secondary to the service the customer will receive. — Tom Ford

We stop at nothing, in offering a quality selection of your pet's everyday needs. Our Fast and Free India wide shipping service extends to +6500 pincodes covering small towns and metros across the country. We bundle up Easy Payment options on most popular pet brands in India with an selection of 3000+ products from all popular brands in dog, cat and fish supplies available in the Indian Pet Care Industry and then some. Our customer service team is a zealous lot to ensure an acme online shopping experience for the pet parents who shop with us. — Karan Gupta

Ringing the cash register is not the name of the game. It's only the scorekeeper, and it's not what motivates me. I'm motivated in my business by the compliments I receive about our people, our service, and the quality of our food. — S. Truett Cathy

It is useful to reflect that the word 'liturgy' did not originate in church or worship settings. In the Greek world it referred to publish service, what a citizen did for the community. As the church used the word in relation to worship, ti kept this 'public service' quality - working for the community on behalf of or following orders from God. As we worship God, revealed personally as Father, Son, and Holy Spirit in our Holy Scriptures, we are not doing something apart form or away from the non-Scripture=reading world; we do it for the world - bringing all creation and all history before God, presenting our bodies and all the beauties and needs of humankind before God in praise and intercession, penetrating and serving the world for whom Christ died in the strong name of the Trinity. — Eugene H. Peterson

An aristocracy come to power, convinced of its own disinterested quality, believing itself above both petty partisan interest and material greed. The suggestion that this also meant the holding and wielding of power was judged offensive by these same people, who preferred to view their role as service, though in fact this was typical of an era when many of the great rich families withdrew from the new restless grab for money of a modernizing America, and having already made their particular fortunes, turned to the public arena as a means of exercising power. They were viewed as reformers, though the reforms would be aimed more at the newer seekers of wealth than at those who already held it. ("First-generation millionaires," Garry Wills wrote in Nixon Agonistes, "give us libraries, second-generation millionaires give us themselves.") — David Halberstam

A tranquil mind, a truth-filled speech, and a body dedicated to service-one who has these three qualities is described as the embodiment of 'Triputi' (the Triple purity). Such a one is the noblest of human beings. — Sathya Sai Baba

Your depth of commitment,
your quality of service,
the product of your devotion
these are the things that count in life. — Scott O'Grady

If someone wants to transmit a high-quality service with no interruptions and 'guaranteed this, guaranteed that,' they should be willing to pay for that. — Edward Whitacre Jr.

Not so great in England at the moment; in an online poll we came last, we actually came bottom of European countries for quality of life, because of things like the weather, obviously, late retirement, poor holiday, poor public services, poor health service; it's basically just a kind of grey, godless wilderness, full of cold pies and broken dreams. — Bill Bailey

You think of meditation as any way in which we engage in (1) systematically regulating our attention and energy (2) thereby influencing and possibly transforming the quality of our experience (3) in the service of realizing the full range of our humanity and of (4) our relationships to others and the world. Ultimately, — Jon Kabat-Zinn

If you give a discount there's a desperation there and I like to substitute desperation with service and real quality. And the desperation goes away. — Geoffrey Zakarian

Improve constantly and forever the system of production and service, to improve quality and productivity, and thus constantly decrease costs. — W. Edwards Deming

Vaughan Telecom installers and contractors ensure the highest quality service for data and network cabling in Toronto and GTA area. — Edward Abbey

Quality is more than a promise, it's genuine performance. — Ron Kaufman

The world we live in pictures a pie with only so many pieces, and if other people have more you have less, and you have to compete with other people in order to try to get ahead. You have to sell yourself at every available opportunity. The shift, the enlightened shift, has to do with a movement from competition to collaboration, from sales to service, from ambition to inspiration, and to a belief in scarcity to a belief in abundance as an eternal spiritual quality. — Marianne Williamson

Four things have almost invariably followed the imposition of controls to keep prices below the level they would reach under supply and demand in a free market: (1) increased use of the product or service whose price is controlled, (2) Reduced supply of the same product or service, (3) quality deterioration, (4) black markets. — Thomas Sowell

If you do it first class and you don't compromise values, and you don't compromise quality, and you don't compromise service, and you don't compromise cleanliness, then everybody else who is the competitor has got to play catch-up. — Ray Kroc

The consumer is getting fed up with shoddy material, poor quality, unsafe products, bad service, weak warranties, lack of adequate information
the whole gamut of such problems. — Virginia Knauer

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Your customers are judging every aspect of every transaction and rating everything, from friendliness of people to ease of doing business to quality of product to service after the sale. — Jeffrey Gitomer

I always kind of see how I want things to be better, and I'm generally not happy with how things are or the level of service that we're providing for people or the quality of the teams that we built. But if you look at this objectively, we're doing so well on so many of these things. I think it's important to have gratitude for that. — Mark Zuckerberg

Quality and service are important, if you want to make a sale. If you want to keep a customer for life, keep your promises. — Heidi

I think the eyeball is the same, [in] an American or African. The problem is the same, the treatment is the same. Yet why should there be so much variation in quality and in service? — Thulasiraj Ravilla

What is needed most in architecture today is the very thing that is most needed in life- Integrity. Just as it is in a human being, so integrity is the deepest quality in a building ... if we succeed, we will have done a great service to our moral nature- the psyche- of our democratic society ... Stand up for integrity in your building and you stand for integrity not only in the life of those who did the building but socially a reciprocal relationship is inevitable. — Frank Lloyd Wright

If I had a brick for every time I've repeated the phrase Quality, Service, Cleanliness and Value, I think I'd probably be able to bridge the Atlantic Ocean with them. — Ray Kroc

If you stand for great service, low prices, superb quality, stylish design and environmental friendliness, you actually stand for nothing. — Josh Linkner

First and most obvious, bring out the three old warhorses of competition - cost, quality, and service - and drive them to new levels, making every person in the organization see them for what they are, a matter of survival. — Jack Welch

Superior execution is vital to sustaining the success initiated by an innovative service concept. An innovator's service quality is usually more difficult to imitate than its service concept. This is because quality service comes from inspired leadership throughout an organization, a customer-minded corporate culture, excellent service-system design, the effective use of information and technology, and other factors that develop slowly in a company, if at all. — Leonard L. Berry

The higher orders [of angels] are presumed to be closer in their nature to God and to function in roles that serve God more directly than the lower orders, which tend to the administration of the physical universe and the service of humankind. Some orders are associated with particular divine qualities - Seraphim with Love, Cherubim with Wisdom, Thrones with Judgment. — David Connolly

Don't go into business with the sole objective of making lot of money. If you put service, quality, and customer satisfaction first-the money will follow. — Paul Clitheroe

I'm a Christian. I believe that greatness has to do with the quality of love shown to the least of thy brethren and the quality of service to those who are catching hell. When you look at it in that sense, I'd say America has had great moments, but I wouldn't call it a great nation. I don't think there have been any great nations in the history of the world, because in every nation you find poor people being subjugated. So, I see the term "great nation" as a contradiction, as an oxymoron. — Cornel West

Every child has a special way of perceiving love. There are five ways children (indeed, all people) speak and understand emotional love. They are physical touch, words of affirmation, quality time, gifts, and acts of service. — Gary Chapman

Trees constitute the environmental quality committee - running air and water purification service 24-7. They're on every task force, from the historical society picnic to the highway department, school board, and library. When it comes to civic beautification, they alone create the crimson fall with little recognition. — Robin Wall Kimmerer

In every company which I have done strategic planning, the number-one value people choose is always integrity. The second values may be quality of products and services, caring about people, excellent customer service, profitability , innovation, entrepreneurship, and others. But integrity always comes first. — Brian Tracy

There are many who subscribe to the convention that service is a business cost, but our data demonstrates that superior service is an investment that can help drive business growth. Investing in quality talent, and ensuring they have the skills, training and tools that enable them to empathize and actively listen to customers are central to providing consistently excellent service experiences. — Jim Bush

Your ability to build a successful sales career is in direct proportion to the quality and quantity of service you render on a daily basis. — Michelle Moore

Unlike traditional nursing homes, Green House homes provide elders with a high quality of life and quality of care in a setting that feels like a real home. By altering the facility size, interior design, staffing patterns and service-delivery method, the Green House model provides residents better, safer and more personalized care. — Risa Lavizzo-Mourey

I have seen the consequences of attempting to shortcut this natural process of growth often in the business world, where executives attempt to "buy" a new culture of improved productivity, quality, morale, and customer service with strong speeches, smile training, and external interventions, or through mergers, acquisitions, and friendly or unfriendly takeovers. But they ignore the low-trust climate produced by such manipulations. When these methods don't work, they look for other Personality Ethic techniques that will - all the time ignoring and violating the natural principles and processes on which a high-trust culture is based. — Stephen R. Covey

Agents who have left the Secret Service to join other federal law enforcement agencies report that training in firearms and counterterrorism tactics in those agencies in many cases far exceeds the quality of what the Secret Service offered. — Ronald Kessler

Librarians' values are as sound as Girl Scouts': truth, free speech, and universal literacy. And, like Scouts, they possess a quality that I think makes librarians invaluable and indispensable: they want to help. They want to help us. They want to be of service. And they're not trying to sell us anything. — Marilyn Johnson

These two qualities of leadership [Integrity and Sincerity] were part of God's law's for the Israelites (Deuteronomy 18:13). God wants His people to show a transparent character, open and innocent of guile.
A prominent businessman once replied to a question: "If I had to name the one most important quality of a top manager, I would say personal integrity." Surely the spiritual leader must be sincere in promise, faithful in discharge of duty, upright in finances, loyal in service, and honest in speech. — J. Oswald Sanders

THE 5 LOVE LANGUAGES Words of Affirmation Quality Time Receiving Gifts Acts of Service Physical Touch — Gary Chapman

Everything he's learned about the Civil Service tells him that having tea poured for you is one of the ferociously guarded signifiers of rank, like the grade of paintings from the Government Art Collection hung on your office wall, or the quality of your carpet. — Charles Stross

The success of this Government, and thus the success of our Nation, depends in the last analysis upon the quality.of our career services. The legislation enacted by the Congress, as well as the decisions made by me and by the department and agency heads, must all be implemented by the career men and women in the Federal service. In foreign affairs, national defense, science and technology, and a host of other fields, they face problems of unprecedented importance and perplexity. We are all dependent on their sense of loyalty and responsibility as well as their competence and energy. — John F. Kennedy

Customers want high-quality food, good service, and good store experience, and most retailers fail to deliver on those. — John Mackey

Capitalism is always in danger of inspiring men to be more concerned about making a living than making a life. We are prone to judge success by the index of our salaries or the size of our automobiles, rather than by the quality of our service and relationship to humanity. — Martin Luther King Jr.

We're simple-minded, the team at Hulu, which is, we think if we can obsess over quality and build a better mousetrap, that good things will happen. Users will adopt the service, advertisers will see great value in it, and that's what we're seeing. — Jason Kilar

It doesn't matter what product or service you're offering; there is unlimited ability to improve the quality of anything. — Tom Peters

My father taught us that to thrive, excellence in technology, quality, and customer service along with cost competitiveness is a prerequisite. His contribution to business, the economy, and society at large can never be underscored enough. — Kumar Mangalam Birla

The secret of successful retailing is to give your customers what they want. And really, if you think about it from the point of view of the customer, you want everything: a wide assortment of good quality merchandise; the lowest possible prices; guaranteed satisfaction with what you buy; friendly, knowledgeable service; convenient hours; free parking; a pleasant shopping experience. — Sam Walton

When I left SEIU, we had started this quality public service agenda to say to our members what I think the United Auto Workers learned: that quality is our only job security in the long run. — Andy Stern

five different love languages: quality time, the giving of gifts, acts of service, physical touch, or words of encouragement. — Kate Kennedy

I look at each day as a chance to move one notch above yesterday - whether it's in service quality, delivery, speed, or any other aspect of the business. — Daniel Snyder

Don't mistake any of this for altruism ... Fear and greed just doesn't work. If you want to be successful, quality and service just works better. — Larry Ellison

Good customers want good quality service. Great customers want it even more. — Ron Kaufman

Even if your company's financial condition can withstand the inefficiency of quality service, your brand likely won't. — Jim Blasingame

Quality in a product or service is not what the supplier puts in. It is what the customer gets out and is willing to pay for. A product is not quality because it is hard to make and costs a lot of money, as manufacturers typically believe. This is incompetence. Customers pay only for what is of use to them and gives them value. Nothing else constitutes quality. — Peter Drucker

With support jobs moving to China and India, it's not surprising that English-speaking countries' top frustration revolves around the difficulty of understanding customer service representatives. However, even if the level of customer service is exceptional, the extent to which poorly-understood accents trump quality of service speaks to English-speaking customers' growing intolerance of non-native speech, more so than in other countries. — Bob Hayes

Quality in a service or product is not what you put into it. It is what the client or customer gets out of it. — Peter Drucker

God's Law of Cause and Effect: Your rewards in life will always be equal to the amount and quality of service rendered, in the long run. — Denis Waitley

For her part, the Church always works for the integral development of every person. In this sense, she reiterates that the common good should not be simply an extra, simply a conceptual scheme of inferior quality tacked onto political programmes. The Church encourages those in power to be truly at the service of the common good of their peoples. — Pope Francis

I've spent quality time in the aerospace community, with my service on two presidential commissions, but at heart, I'm an academic. Being an academic means I don't wield power over person, place or thing. I don't command armies; I don't lead labor unions. All I have is the power of thought. — Neil DeGrasse Tyson

The BBC's television, radio and online services remain an important part of British culture and the fact the BBC continues to thrive amongst audiences at home and abroad is testament to a professional and dedicated management team who are committed to providing a quality public service. — Pauline Neville-Jones

We talk about the quality of product and service. What about the quality of our relationships and the quality of our communications and the quality of our promises to each other? — Max De Pree

Markets are interested in profits and profits only; service, quality, and general affluence are different functions altogether. The universal, democratic prosperity that Americans now look back to with such nostalgia was achieved only by a colossal reigning in of markets, by the gargantuan effort of mass, popular organizations like labor unions and of the people themselves, working through a series of democratically elected governments not daunted by the myths of the market. — Thomas Frank

Demands for equal financing of sewers, streets, and garbage collection would make more sense than proposals for equal financing of the schools, since some plausible connection may be inferred between the amount of money expended, e.g., for roads, and the quality of service resulting to the taxpayer. — M. Stanton Evans