Quotes & Sayings About Sales And Service

In your sales pitch use plain language, and as simply as you can, explain exactly how your service works. — Timi Nadela

Margins on other sales and revenues grew as a result of the growth in extended service plan revenues, which have no associated cost of sales, and the growth in our service margin, reflecting improved overhead expense absorption. — Austin Ligon

Present your product and service simple and direct. Eliminate senseless small talk that takes up valuable time. — Timi Nadela

Instead of creating aesthetically pleasing prose, you have to dig into a product or service, uncover the reasons why consumers would want to buy the product, and present those sales arguments in copy that is read, understood, and reacted to - copy that makes the arguments so convincingly the customer can't help but want to buy the product being advertised. — Robert W. Bly

Really good customer service will deliver sales. You are training salesmen to give the best possible advice and then to achieve the sale. People actually like you to ask for a sale because it shows you value their business. — John Caudwell

For the existing enterprise, whether business or public-service institution, the controlling word in the term 'entrepreneurial management' is 'entrepreneurial'. For the new venture, it is 'management'. In the existing business, it is the existing that is the main obstacle to entrepreneurship. In the new venture, it is its absence. The new venture has an idea. It may have a product or a service. It may even have sales, and sometimes quite a substantial volume of them. It surely has costs. And it may have revenues and even profits. What it does not have is a 'business', a viable, operating, organized 'present' in which people know where they are going, what they are supposed to do, and what the results are or should be. But unless a new venture develops into a new business and makes sure of being 'managed', it will not survive no matter how brilliant the entrepreneurial idea, how much money it attracts, how good its products, nor even how great the demand for them. — Peter F. Drucker

80% of all products and services that will be on the market in five years do not exist today. So therefore, always be innovative, always be creative, always think, 'What new products or services could I create, could I represent, could I joint venture? Sometimes you can find someone else that has a fabulous product or service that you can use your existing business or resources to sell and you can double your income or sales in your business by selling somebody else's product to the same customers that are buying yours. — Brian Tracy

The ultimate success of a product or service is 10 percent product quality and 90 percent sales. Nine — Darren Hardy

Customer conversion is dependent on the right customer conversation — Rasheed Ogunlaru

The customer service agents who accepted the defaults of Internet Explorer and Safari approached their job the same way. They stayed on script in sales calls and followed standard operating procedures for handling customer complaints. They saw their job descriptions as fixed, so when they were unhappy with their work, they started missing days, and eventually just quit. The employees who took the initiative to change their browsers to Firefox or Chrome approached their jobs differently. They looked for novel ways of selling to customers and addressing their concerns. When — Adam M. Grant

Like a Volvo, Bjorn Borg is rugged, has good after-sales service, and is very dull. — Clive James

The world we live in pictures a pie with only so many pieces, and if other people have more you have less, and you have to compete with other people in order to try to get ahead. You have to sell yourself at every available opportunity. The shift, the enlightened shift, has to do with a movement from competition to collaboration, from sales to service, from ambition to inspiration, and to a belief in scarcity to a belief in abundance as an eternal spiritual quality. — Marianne Williamson

Our possessions are not ours- God has given them to us to cultivate, that we may make them fruitful and profitable in His Service, and so doing we shall please Him. — Francis De Sales

What's more, the ripple effect of winning extends beyond the Win3. There are additional stakeholders who also win. These include the buyer's company, your company's shareholders, others in your company who build the product and deliver the service you sell, or those who simply keep their jobs because your sales contribute to the company's bottom line. You can even add your personal stakeholders, including family and friends, because your well-being and financial success affect them, too. When a collaborative sale is made, and the buyer's POWNs are addressed, it's a string of wins all around. — Nancy Bleeke

Buyer Legends is a business process that uses storytelling techniques to map the critical paths a prospective buyer might follow on his journey to becoming a buyer.

This process aligns strategy to brand story to the buyer's actual experience on their customer journey.

These easy-to-tell stories reveal the opportunities and gaps in the customer's experience versus the current marketing & sales process.

These legends communicate the brand's story intent and critical touch point responsibilities within every level of an organization, from the boardroom to the stockroom.

Buyer Legends reconcile the creative process to data analysis; aligning metrics with previously hard-to-measure marketing, sales, and customer service processes. The first result is improved execution, communications, and testing. The second result is a big boost to the bottom line. — Bryan Eisenberg

If I can make you feel the same way that I feel about my
product or service we'll have a meaningful conversation about it
and how it can help. The trouble is that most sales people don't feel
anything. Nothing at all — Chris Murray

Service is an intangible set of benefits, created by a series of activities. Over the last decade in the IT industry, the distinction between "products" and "services" is blurred, as products are positioned as services, and services are packaged as products. To blur the distinction between products and services is more of a marketing strategy and does not constitute real differentiation. Not only will the sales and pricing strategy between products and services greatly differ, but so will the management approach. Solution is not service, either. — Prafull Verma

Phocomelus Hoppy Harrington generally wheeled up to Modern TV Sales & Service about eleven each morning. He generally glided into the shop, stopping his cart by the counter, and if Jim Fergesson was around he asked to be allowed to go downstairs to watch the two TV repairmen at work. However, if Fergesson was not around, Hoppy gave up and after a while wheeled off, because he knew that the salesmen would not let him go downstairs;' they merely ribbed him, gave him the run-around. He did not mind. Or at least as far as Stuart McConchie could tell, he did not mind. — Philip K. Dick

Through devotion, your family cares become more peaceful, mutual love between husband and wife becomes more sincere, the service we owe to the prince more faithful, and our work, no matter what it is, becomes more pleasant and agreeable. — Saint Francis De Sales

Anytime you're tempted to upsell someone else, stop what you're doing and upserve instead. — Daniel H. Pink

The key in mastering any kind of sales is switching statements about you and how great you are and what you do, to statements about them, and how great they are and how they will produce more and profit more from ownership of your product or service. — Jeffrey Gitomer

Friendly makes sales - and friendly generates repeat business. — Jeffrey Gitomer

If you do not believe in your product or service enough to offer it to your own family and friends, then you should question the value of what you are selling. — Zig Ziglar

Great companies know that customer relationships in these times call for more than just having a great product (or service) backed by a great sales team. Customers have to be wooed until they fall so deeply in love with your offering that they will ward off advances from potential suitors. No matter how well you perform as a business, there are little things that can cause the relationship with your customers to suffer. The companies, products and/or services that we love are those that "touch" us in the right places at the right times. After all, that is what "romancing" the customer is all about - feeing your way to the customer's heart. — J. N. HALM

Other flash-sales companies have tried to copy Vente-Privee's business model, but the company's success continues thanks to its abiding passion for customer service, as seen in its perennial awards for providing the best customer service of any French-based online company and its determination to provide choices. — Bill Price

The problem with gross domestic product is the gross bit. There are no deductions involved: all economic activity is accounted as if it were of positive value. Social harm is added to, not subtracted from, social good. A train crash which generates £1bn worth of track repairs, medical bills and funeral costs is deemed by this measure as beneficial as an uninterrupted service which generates £1bn in ticket sales. — George Monbiot

She believed in public service; she felt she had to roll up her sleeves and do something useful for the war effort. She organized a Comfort Circle, which collected money through rummage sales. This was spent on small boxes containing tobacco and candies, which were sent off to the trenches. She threw open Avilion for these functions, which (said Reenie) was hard on the floors. In addition to the rummage sales, every Tuesday afternoon her group knitted for the troops, in the drawing room
washcloths for the beginners, scarves for the intermediates, balaclavas and gloves for the experts. Soon another battalion of recruits was added, on Thursdays
older, less literate women from south of the Jogues who could knit in their sleep. These made baby garments for the Armenians, said to be starving, and for something called Overseas Refugees. After two hours of knitting, a frugal tea was served in the dining room, with Tristan and Iseult looking wanly down. — Margaret Atwood

Building a business is a creative act. Few of us realize when we start out that we are creating not only a company but a culture. That's because it's usually not planned. It just happens. While everyone is focused on something else, making sales, providing service, sending out invoices, a little community springs up. It has its own unspoken customs, traditions, modes of dress and speech, and rules of behavior. By the time you become aware of it, the culture is often well established and it will probably be a reflection of your personality. — Jack Daly

The most successful businesses have leaders that see the correlation between customer service and sales ... not as separate departments, but as complimentary components for growth. — Steve Maraboli

Your ability to build a successful sales career is in direct proportion to the quality and quantity of service you render on a daily basis. — Michelle Moore

Of course we have to make a profit, but we have to make a profit over the long haul, not just the short term, and that means we must keep investing in research and development - it has run consistently about 6 percent of sales at Sony - and in service. — Akio Morita

I started my career as a sales guy in the nineties, when the funnel was controlled by the sales rep, who had all the information the prospect wanted, including pricing and discount options. Now 90 percent of it has swung to marketing. It's self-service and you need to be very, very helpful to see to the top of the funnel. The game has changed a lot. — Brian Halligan

Obedience is a consecration of the heart, chastity of the body, and poverty of all worldly goods to the Love and Service of God. Blessed indeed are the obedient, for God will never permit them to go astray. — Saint Francis De Sales

Getting service right is more than just a nice to do; it's a must do. American consumers are willing to spend more with companies that provide outstanding service - ultimately, great service can drive sales and customer loyalty. — Jim Bush