Quotes & Sayings About Retail Service

I did work at a mall in college - I think retail/customer service is just one of the most hideous jobs in the world. So I always try to be extra nice when I go into a store. But malls are part of our culture, if you watched any teen comedy in the '80s. it's clear that malls are where we live! — Jayma Mays

THE OLD FAITHFUL area was the largest complex in the park, consisting of hundreds of cabins, the Snow Lodge, retail stores, souvenir shops and snack bars, a rambling Park Service visitor center, and the showpiece structure of the entire park: the hundred-plus-year-old Old Faithful Inn that stood in sharp, gabled, epic relief against the star-washed sky. — C.J. Box

Leaders and managers appreciate it when employees take the initiative to offer help, build networks, gather new knowledge, and seek feedback. But there's one form of initiative that gets penalized: speaking up with suggestions. In one study across manufacturing, service, retail, and nonprofit settings, the more frequently employees voiced ideas and concerns upward, the less likely they were to receive raises and promotions over a two-year period. And — Adam M. Grant

It's ironic that retailers and restaurants live or die on customer service, yet their employees have some of the lowest pay and worst benefits of any industry. That's one reason so many retail experiences are mediocre for the public. — Howard Schultz

The first involves streamlining operations and introducing cost innovations from manufacturing to distribution. Can the product's or service's raw materials be replaced by unconventional, less expensive ones - such as switching from metal to plastic or shifting a call center from the UK to Bangalore? Can high-cost, low-value-added activities in your value chain be significantly eliminated, reduced, or outsourced? Can the physical location of your product or service be shifted from prime real estate locations to lower-cost locations, as The Home Depot, IKEA, and Walmart have done in retail or Southwest Airlines has done by shifting from major to secondary airports? Can you truncate the number of parts or steps used in production by shifting the way things are made, as Ford did by introducing the assembly line? Can you digitize activities to reduce costs? By — W.Chan Kim

It was easy for me in my bathrobe to provide really great customer service. As an introvert, it's really much easier to do than when standing in a retail store. — Sophia Amoruso

The median startup is a business that's capitalized with about $25,000. The financing of that business comes from the entrepreneur's savings. The business is a retail or personal service business, a hair salon or a clothing store, that kind of thing. — Scott Shane

His face held a certain impassivity; you see it in all waiters and valets. They might want to jam a knife through your left eye socket, but you'd never know it from their expression. Working retail, I've acquired a similar look myself. — Ann Aguirre

Full service brokers, in this day and age of low cost mutual funds and discount brokers, are really nothing more than machines for ripping off retail investors. — Joel Spolsky

A night spent scraping off the evidence of other people's fun is a wearisome thing. — Alex Marwood

As retail goes through a fundamental shift into the digital world, I believe Ocado's model and the high standards of customer service it provides will see it emerge as a powerful online player. — Stuart Rose

The worst thing about working retail is that your friends get chosen for you by management. It's the scariest thing about working in the service industry: your coworkers reflect your own failure. — Isaac Jourden

Whoever had coined the phrase, 'the customer is always right,' had clearly never worked in retail or customer service. And if they had, well, then they'd need to be hauled out into the street and beaten to death with plastic spoons. — William D. Arand