Quality Processes Quotes & Sayings

CEOs hate variance. It's the enemy. Variance in customer service is bad. Variance in quality is bad. CEOs love processes that are standardized, routinized, predictable. Stamping out variance makes a complex job a bit less complex. — Marcus Buckingham

We talk of literature as if it were a mere matter of rule and measurement, a series of processes long since brought to mechanical perfection: but it would be less incorrect to say that it all lies in the future; tried by the outdoor standard, there is as yet no literature, but only glimpses and guideboards; no writer has yet succeeded in sustaining, through more than some single occasional sentence, that fresh and perfect charm. If by the training of a lifetime one could succeed in producing one continuous page of perfect cadence, it would be a life well spent, and such a literary artist would fall short of Nature's standard in quantity only, not in quality. — Brenda Wineapple

A cardinal principle of Total Quality escapes too many managers: you cannot continuously improve interdependent systems and processes until you progressively perfect interdependent, interpersonal relationships. — Stephen Covey

In manufacturing, where mechanization and the use of chemical processes are much easier, it is easier to raise productivity than in services. In contrast, by their very nature, many service activities are inherently impervious to productivity increase without diluting the quality of the product. — Ha-Joon Chang

As noted in About ESC Electrol Specialties Company began fabricating CIP System components as a vendor to one of the nations largest suppliers of cleaning chemicals to the Dairy industry more than 50 years ago. This vendor was a major provider of the engineering services, components and skilled personnel required to design and install CIPable automaed processes, for dairies initialy, and later food and beverage processors. This vendor was actively involved with new facility construction, but more importantly, also developed and applied the methodos of applying such new technology equally well to "recycle old dairies" via rennovation projects planned to provide the exisitng facility increased capacity, efficiency and quality capabilities, and keep it running during the rennovation process. This vendor worked on a design and install" basis and used its own wsanitary welding crews, even Internationally, through the mid 70s. — John Franks

The hallmark of intelligence is not whether one believes in God or not, but the quality of the processes that underlie one's beliefs. — Alister E. McGrath

Quality assurance (QA) refers to planned and systematic production processes that provide confidence in a product's suitability for its intended purpose. — Christina Hattingh

The reason is that good management itself was the root cause. Managers played the game the way it was supposed to be played. The very decision-making and resource-allocation processes that are key to the success of established companies are the very processes that reject disruptive technologies: listening carefully to customers; tracking competitors' actions carefully; and investing resources to design and build higher-performance, higher-quality products that will yield greater profit. These are the reasons why great firms stumbled or failed when confronted with disruptive technological change. — Clayton M Christensen

Quality planning consists of developing the products and processes required to meet customer's needs — Joseph M. Juran

as human beings we tend to construct and confirm our own realities. As a result, adding information to our analyses does little to improve our decision making. New information in support of our pre-existing ideas is usually welcomed while nonsupportive information is excused. Adopting tools, techniques, or specific processes to avoid these biases will help to improve the consistency and quality of our investment results. — Brian Singer

You cannot impose a culture from the top--it must come from under. It grows out of the soil, out of the people, out of their daily life and work. It is a spontaneous expression of their joy of life, of their joy in work, and if this does not exist, the culture will not exist. Joy is a spiritual quality, an impalpable quality: that too cannot be forced. It must be an inevitable state of mind, born of the elementary processes of life, a by-product of natural human growth. — Herbert Read

Oxytocin, a hormone and neuropeptide ... plays a major role in attachment processes and serves several purposes: It causes women to go into labor, strengthens attachment, and ... [increases] trust and cooperation. We get a boost of oxytocin in our brain during orgasm and even when we cuddle -- which is why it's been tagged the "cuddle hormone." How is oxytocin related to conflict reduction? Sometimes we spend less quality time with our partner -- especially when other demands on us are pressing. However, neuroscience findings suggest that we should change our priorities. By forgoing closeness with our partners, we are also missing our oxytocin boost -- making us less agreeable to the world around us and more vulnerable to conflict. — Amir Levine

We like to think of individuals as unique. Yet if this is true of everyone, then we all share the same quality, namely our uniqueness. What we have in common is the fact that we are all uncommon. Everybody is special, which means that nobody is. The truth, however, is that human beings are uncommon only up to a point. There are no qualities that are peculiar to one person alone. Regrettably, there could not be a world in which only one individual was irascible, vindictive or lethally aggressive. This is because human beings are not fundamentally all that different from each other, a truth postmodernists are reluctant to concede. We share an enormous amount in common simply by virtue of being human, and this is revealed by the vocabularies we have for discussing human character. We even share the social processes by which we come to individuate ourselves. — Terry Eagleton

Some say that everything that is called a psychical law is nothing but the psychological reflex of physical combinations, which is made up of sensations joined to certain central cerebral processes ... It is contradicted by the fact of consciousness itself, which cannot possibly be derived from any physical qualities of material molecules or atoms. — Wilhelm Wundt

Civic engagement means working to make a difference in the civic life of our communities and developing the combination of knowledge, skills, values and motivation to make that difference. It means promoting the quality of life in a community, through both political and non-political processes. — Thomas Ehrlich

the possession and activation of truthful information untenable for disclosure, the asking of questions that place demands on speakers for specific and detailed information, and the failure (through memory search and retrieval processes) to find associated false information that quickly can be deployed to construct a Quality violation responsive to these questions. — Anonymous

Ribosomes have an error rate of about one letter in 10,000, far lower than the defect rate in our own high-quality manufacturing processes. And they operate at a rate of about 10 amino acids per second, building whole proteins with chains comprising hundreds of amino acids in less than a minute. — Nick Lane

During the current period of health care development in our country, improvement of the management quality is becoming increasingly important. This is due to many processes, including new ones, such as increase in the number of financial resources used to implement the state guarantees program, the need for more efficient spending of funds, rearrangement of cash flows, single-channel financing — Veronika Skvortsova

Distrust of executive agencies leads to demands for more legal checks on administration, which reduces the quality and effectiveness of government. At the same time, demand for government services induces Congress to impose new ========== America in Decay (Unknown) - Your Highlight at location 159-160 | Added on Wednesday, 14 January 2015 20:39:14 mandates on the executive, which often prove difficult, if not impossible, to fulfill. Both processes lead to a reduction of bureaucratic autonomy, which in turn leads to rigid, rulebound, uncreative, and incoherent government. — Anonymous

The quality of American patents has been deteriorating for years; they are increasingly issued for products and processes that are not truly innovative - things like the queuing system for Netflix, which was patented in 2003. Yes, it makes renting movies a snap, but was it really a breakthrough deserving patent protection? — Robert Pozen

Almost all quality improvement comes via simplification of design, manufacturing ... layout, processes, and procedures. — Tom Peters

Practice giving things away, not just things you don't care about, but things you do like. Remember, it is not the size of a gift, it is its quality and the amount of mental attachment you overcome that count. So don't bankrupt yourself on a momentary positive impulse, only to regret it later. Give thought to giving. Give small things, carefully, and observe the mental processes going along with the act of releasing the little thing you liked. (53)
(Quote is actually Robert A F Thurman but Huston Smith, who only wrote the introduction to my edition, seems to be given full credit for this text.) — Huston Smith

When a photographer masters the tools and processes of the art, then the quality of the work is only limited by his creative vision. — Edward Weston

I have seen the consequences of attempting to shortcut this natural process of growth often in the business world, where executives attempt to "buy" a new culture of improved productivity, quality, morale, and customer service with strong speeches, smile training, and external interventions, or through mergers, acquisitions, and friendly or unfriendly takeovers. But they ignore the low-trust climate produced by such manipulations. When these methods don't work, they look for other Personality Ethic techniques that will - all the time ignoring and violating the natural principles and processes on which a high-trust culture is based. — Stephen R. Covey