Quality Business Quotes & Sayings

We are seeing some challenges and some changes in American business, American enterprise, but the Malcolm Baldrige National Quality Award is a reminder of things that must never change: the passion for excellence, the drive to innovate, the hard work that goes with any successful enterprise. — George W. Bush

Catch a customer with emotion and you will have a customer for a day; but, capture a customer with value and you will keep a customer for a lifetime. I truly believe in good, old-fashioned values when it comes to business. That is what timelessness is made of! At the end of the day, the question is, "Do you want to build a good hut for a day or do you want to build a good fortress for a lifetime?" Quality, value, understanding the needs of your clientele - that's how you build a legacy. Connect with people, because you can never underestimate just how many people out there are yearning for any form of good interpersonal connection that they can find and when you can provide that as a brand name, you can allow the person behind your business to shine through. That's how timelessness is created. It's not created by luring people into a myth; it's created by making connections, by remembering people's names, by being genuinely interested in everybody. — C. JoyBell C.

If there is no worker involvement, there is no quality system — Lloyd Dobyns

One continually hears the declaration that the direct primary [for legislative offices] will take power from the politicians and give it to the people. This is pure nonsense. Politics has been, is, and always will be carried on by politicians, just as art is carried on by artists, engineering by engineers, business by businessmen. All that the direct primary, or any other political reform, can do is affect the character of the politicians by altering the conditions that govern political activity, thus determining its extent and quality. The direct primary may take advantage and opportunity from one set of politicians and confer them upon another set, but politicians there will always be so long as there is politics. (Cited in Key 1965, 394-95) — Marty Cohen

Quality is the best business plan. — John Lasseter

The coffee served in the coffeehouses wasn't necessarily very good coffee. Because of the way coffee was taxed in Britain (by the gallon), the practice was to brew it in large batches, store it cold in barrels, and reheat it a little at a time for serving. So coffee's appeal in Britain had less to do with being a quality beverage than with being a social lubricant. People went to coffeehouses to meet people of shared interests, gossip, read the latest journals and newspapers - a brand-new word and concept in the 1660s - and exchange information of value to their lives and business. Some took to using coffeehouses as their offices - as, most famously, at Lloyd's Coffee House on Lombard Street, which gradually evolved into Lloyd's insurance market. — Bill Bryson

Forbes describes how Daniel Kahneman, a Nobel Prize-winning psychologist, discovered that "people would rather do business with a person they like and trust rather than someone they don't, even if the likeable person is offering a lower quality product or service at a higher price. — Sally Hogshead

Every time you're exposed to advertising in America you're reminded that this country's most profitable business is still the manufacture, packaging, distribution, and marketing of bullshit. High-quality, grade-A, prime-cut, pure American bullshit. — George Carlin

Observation over many years has taught us that the chief losses to investors come from the purchase of low-quality securities at times of good business conditions. The purchasers view the good current earnings as equivalent to 'earning power' and assume that prosperity is equivalent to safety. — Benjamin Graham

If your business isn't the best quality, it will not succeed. — Tracy Reese

engineers agree to adapt the product to the business's constantly changing requirements but are not responsible for the quality of those business decisions. — Eric Ries

A cardinal principle of Total Quality escapes too many managers: you cannot continuously improve interdependent systems and processes until you progressively perfect interdependent, interpersonal relationships. — Stephen Covey

Think of the sushi trend that started in the '80s. It was as much about the Nintendo entertainment system in your living room as it was about the availability of good-quality raw fish. The Japanese food trend rose as the world of Japanese business and culture was becoming a bigger part of American life. — David Sax

Women were also urged to work on a mysterious quality called 'fascination.' Coming of age in the 1920's was a competitive business ... — Susan Cain

The problem today isn't low-quality journalism, it's too much noise. If one out of five 'Business Insider' stories is original, the other four would be culled. — Jason Calacanis

See's candy company was the first high-quality business we ever bought. — Charlie Munger

At BanyanBrain you can get services related to iPhone app development and game development in India. Our focus is to make perfect and very innovative apps and games because we believe in quality and we will help to grow your business. — Ashutosh

I also think you have to be very careful. I mean, the heritage of our company is very strong, and building some of these businesses into leading players is extremely tough. You and I can both build a trading business, and it looks like you're doing OK, and it looks like I'm doing OK. But, really, I am, and you aren't. It comes down to the quality of clients, quality of systems, quality of risk controls. — Jamie Dimon

Characteristics of a Team Player We all fit into different niches. Each of us must make the effort to contribute to the best of our ability according to our own individual talents. And then we put all the individual talents together for the highest good of the group. Thus, I valued a player who cared for others and could lose himself in the group for the good of the group. I believe that quality makes for an outstanding player. It is also why the best players don't always make the best team. I mean by this that a gifted player, or players, who are not team players will ultimately hurt the team, whether it revolves around basketball or business. Understanding that the good of the group comes first is fundamental to being a highly productive member of a team. — John Wooden

Good website practice and optimizing for conversion usually makes for good search engine optimization. These work together to ensure you drive quality traffic and can persuade that traffic to help you meet your business goals. — Marc Ostrofsky

A writer can live by his writing. If not so luxuriously as by other trades, then less luxuriously. The nature of the work he does all day will more affect his happiness than the quality of his dinner at night. Whatever be your calling, and however much it brings you in the year, you could still, you know, get more by cheating. We all suffer ourselves to be too much concerned about a little poverty; but such considerations should not move us in the choice of that which is to be the business and justification of so great a portion of our lives; and like the missionary, the patriot, or the philosopher, we should all choose that poor and brave career in which we can do the most and best for mankind. — Robert Louis Stevenson

Thanks to the competence, love of God, our country's security and stability, endowed wealth, integrated infrastructure and quality services, the U.A.E. turned into the world's renowned destination for tourism, investment and business management: the interface of choice for hosting major cultural events, artistic and sports, in the world. — Khalifa Bin Zayed Al Nahyan

Accepting the key premise that the learner is the primary customer of schooling means others follow naturally ... The core business of schooling is learning, and the quality of learning experienced by all learners should be the standard against which performance is measured. — David Hood

Paste Magazine needs to stay in business! It's the first non-sensational quality music and film publication that doesn't only attempt to appeal to middle-aged male Bob Dylan completionists! And there are still many of us who love to pick up a print magazine instead of going online. — Nina Persson

The Strauss Group identified water as a strategic category presenting significant business opportunity in line with the Group's long term business strategy and vision. We view the development of a technology that enables high quality drinking water for both home and offices as a means to improve the quality of life of millions of people. — Ofra Strauss

We only want to link up with people whom we like, admire, and trust ... We do not wish to join with managers who lack admirable qualities, no matter how attractive the prospects of their business. We've never succeeded in making a good deal with a bad person. — Warren Buffett

Having the ability to be brutally honest with yourself is the greatest challenge you face when creating a business model. Too often we oversell ourselves on the quality of the idea, service, or product. We don't provide an honest assessment of how we fit in the market, why customers will buy from us, and at what price. — Mark Cuban

Quality is not for compromise. — Dee Dee Artner

Theory of Evolution (Summary)
First, there were some amoebas. Deviant amoebas adapted better to the environment, thus becoming monkeys. Then came Total Quality Management. — Scott Adams

We are racing toward a world of abundance, and we are going to be increasing the quality of life for everyone on this planet. The world's biggest problems are the world's biggest business opportunities. — Peter Diamandis

An organization with excellent internal communication will run smoothly, allowing its members to progress toward a mutual goal, which will ultimately affect the quality of external communication. — Scribendi

Chevron, for example, has a decision-analysis group whose members facilitate decision-framing workshops; coordinate data gathering for analysis; build and refine economic and analytical models; help project managers and decision makers interpret analyses; point out when additional information and analysis would improve a decision; conduct an assessment of decision quality; and coach decision makers. — Harvard Business School Press

When you're out of quality, you're out of business. — Phil Crosby

If a person is cold and rigid, he feels within himself as if he were in a grave. He is not living, he cannot enjoy this life for he cannot express himself and he cannot see the light and life outside. What keeps man from developing the heart quality? His exacting attitude. He wants to make a business of love. He says, 'If you will love me, I will love you.' As soon as a man measures and weighs his favors and his services and all that he does for one whom he loves, he ceases to know what love is. Love sees the beloved and nothing else. — Hazrat Inayat Khan

The more people who come from musical backgrounds and go into promotion, production, songwriting, A&R, plus get their business head together, the better. They'll not only understand the business aspect, they'll also have a true passion and ear for how quality is represented musically. — Harvey Mason Jr.

Americans chose a free enterprise system designed to provide a quality of opportunity, not compel a quality of results. And that is why this is only place in the world where you can open up a business in the spare bedroom of your home. — Marco Rubio

Serious businesses and lenders will tell you that managing your cash flow is one of the most important aspects in the health of any business. Managing you time flow is key to a healthy and successful life, because, Time is equal to Life. The quality of time expenditure is in direct proportion to the quality of life enjoyed. — Archibald Marwizi

But it doesn't have to be this way. We can do things better. We need to stop doing business as usual and start focusing on end-to-end quality. Security needs to be built in from the start - not slapped on after the fact. — Gene Spafford

By changing our mindset and habits, we can actually dramatically change the course of life, improve intelligence, productivity, improve the quality of our lives, and improve every single education and business outcome. — Shawn Achor

Jobs had not tempered his way of dealing with employees. "He applied charm or public humiliation in a way that in most cases proved to be pretty effective," Tribble recalled. But sometimes it wasn't. One engineer, David Paulsen, put in ninety-hour weeks for the first ten months at NeXT. He quit when "Steve walked in one Friday afternoon and told us how unimpressed he was with what we were doing." When Business Week asked him why he treated employees so harshly, Jobs said it made the company better. "Part of my responsibility is to be a yardstick of quality. Some people aren't used to an environment where excellence is expected." But he still had his spirit and charisma. There were plenty of field trips, visits by akido masters, and off-site retreats. — Walter Isaacson

I have never known a concern to make a decided success that did not do good, honest work, and even in these days of fiercest competition, when everything would seem to be a matter of price, there lies still at the root of great business success the very much more important factor of quality. The effect of attention to quality, upon every man in the service, from the president of the concern down to the humblest laborer, cannot be overestimated. — Andrew Carnegie

Based on the timely and helpful responses to my support issues, I feel that I made the right decision to become a customer earlier this year. LuxSci is definitely a quality, customer-oriented business. — Kevin Smith

In the 19th century China dominated the manufacture of porcelain. Then European factories discovered a cheaper method of making pottery of equal quality, demolishing the Chinese industry the exact reverse of what is happening now. World economics have turned full circle. — Martin Sorrell

Now, most of the time you couldn't be too sure of the quality of the drug. Although, in my experience the stuff was always of a very high quality, because back then we didn't have business majors peddling lower-quality stuff in an effort to increase profits. — Lewis Black

We know there are states, like Alaska, where there are not a lot of providers. How do we work on issues like that? How do we work on making sure that the small-business part of this works better? ... And if people have [alternate] plans, let's compare them and see. Access, affordability, and quality - that's what this is about. [But] "repeal" is a symbol of something that I don't think is connected to the substance of what's happening. Do you want to take away care from people who have preexisting conditions? [Repeal] takes you backward. — Sylvia Mathews Burwell

All too much of the wage structure has been based on the time workers put in, rather than upon the product put out. The consumer dollar has no interest in how much time it buys-only in the character and quality of the product itself. — Wheeler McMillen

The great multinationals are unwilling to face the moral and economic contradictions of their own behavior - producing in low-wage dictatorships and selling to high-wage democracies. Indeed, the striking quality about global enterprises is how easily free-market capitalism puts aside its supposed values in order to do business. The conditions of human freedom do not matter to them so long as the market demand is robust. The absence of freedom, if anything, lends order and efficiency to their operations. — William Greider

Many people fail in their career, business and relationship, and others get stuck because of their inability to make quality decisions. — Nkem Paul

The quality of business communications has become poorer in recent years as people avoid phone calls and face-to-face meetings, I can only assume, in some misguided quest for efficiency. — Richard Branson

Your customers are judging every aspect of every transaction and rating everything, from friendliness of people to ease of doing business to quality of product to service after the sale. — Jeffrey Gitomer

If you believe in unlimited quality and act in all your business dealings with total integrity, the rest will take care of itself. — Frank Perdue

I have this saying. Quality is the best business plan. I believe so strongly in that. — John Lasseter

The efforts of a leader will be emulated. Depending on the quality of appointed leadership, this can be medicine or poison to a living business. — Steve Maraboli

Our aim was to insure repeat business based on the system's reputation rather than on the quality of a single store or operator. — Ray Kroc

The bitterness of poor quality is remembered long after the sweetness of low price has faded from memory. — Aldo Gucci

Understanding variation is the key to success in quality and business. — W. Edwards Deming

Ringing the cash register is not the name of the game. It's only the scorekeeper, and it's not what motivates me. I'm motivated in my business by the compliments I receive about our people, our service, and the quality of our food. — S. Truett Cathy

The chief losses to investors come from the purchase of low-quality securities at times of favorable business conditions. — Benjamin Graham

Outcomes indicators include product vision, business objectives, and capabilities (high-level product functionality), not detail requirements. These outcome characteristics define a releasable product and quality objectives define a reliable and adaptable (works today, easy to enhance) product. These are the critical value traits, then teams need to strive to meet constraints - scope, schedule, and cost - but as secondary in importance to the value components. In many, if not most, agile projects schedule becomes the most critical constraint and is timeboxed (fixed) and scope varies. — Jim Highsmith

Most firms are looking for people who will stay up until three A.M. seven nights a week making slides for a partner who goes home to Wellesley for dinner every night at five P.M. - and who will do so thinking that they're 'winning.' Look at it this way: most firms assume that you'll leave for law school or business school within three years, and they invest in your training accordingly. Quality mentoring when you're young is worth whatever you pay for it. Sometimes that means less money, sometimes that means less of a life beyond work. But quality mentoring is not going to be delivered by someone who is twenty-six, and just one tidal cycle ahead of you. — Marina Keegan

I would say that the quality of each man's life is the full measure of that man's commitment of excellence and victory - whether it be football, whether it be business, whether it be politics or government or what have you. — Vince Lombardi

I love stirring the pot. I love giving big companies a run for their money - especially if they're offering expensive, poor-quality products. — Richard Branson

I believe that companies, doing business in a responsible and sustainable way, can help raise the quality of life and standards of living in some of the poorest parts of the world — Antony Burgmans

What you of the CHOAM directorate seem unable to understand is that you seldom find real loyalties in commerce ... Men must want to do things of their own innermost drives. People, not commercial organisations or chains of command, are what make great civilizations work, every civilization depends upon the quality of the individuals it produces. If you overorganize humans, over-legalize them, suppress their urge to greatness - they cannot work and their civilization collapses. — Frank Herbert

Starting a successful business is not tricky. Starting a successful business does not require above average intelligence. Starting a successful business does require having a pig-headed, purpose-driven tenacity about achieving your life goals and fulfilling your life's vision through providing products and services that offer
uncompromising quality in a scalable and duplicatable way. — Clay Clark

Almost all quality improvement comes via simplification of design, manufacturing ... layout, processes, and procedures. — Tom Peters

Many men absorbed in business show such a rare quality of culture that we are surprised at it. The reason invariably is partly because hard work and even the weariness it leaves carry a nobility with them, but also because there is no room in such lives for inferior mental occupation. — Ernest Dimnet

Everything I do and everything Pixar does is based on a simple rule: Quality is the best business plan, period. — John Lasseter

If I had learned more about business ahead of time, I would have been shaped into believing that it was only about finances and quality management. — Anita Roddick

Customers are a great way to finance a business for many reasons. First, customer financing is typically non dilutive. They want something from you other than equity in your business. Customers also help you fit your product to the market. And customers will help debug and improve the quality of the product. — Fred Wilson

Education is a matter of the spirit. No wiser word has been said on the subject, and yet we persist in applying education from without. No one knoweth the things of the man except the spirit of man which is in him; therefore, there is no education but self-education, and as soon as a young child begins his education, he does so as a student. Our business is to give him mind stuff. Both quantity and quality are essential. — Charlotte Mason

But, look; it also exists for acts that are really established. It's not always a guarantee that you're going to do something that's going to be of quality. It's not always in your control. That's sort of how the business is. Because for the moment - for the moment, we're blessed. — Steve Zissis

The number one idea is to view a stock as an ownership of the business and to judge the staying quality of the business in terms of its competitive advantage. Look for more value in terms of discounted future cash-flow than you are paying for. Move only when you have an advantage. — Charlie Munger

The business of schools is to design, create, and invent high-quality, intellectually demanding schoolwork that students find engaging. — Phillip C. Schlechty

I have been saying this for some time, but customers are not interested in grand games with higher-quality graphics and sound and epic stories. Only people who do not know the video game business would advocate the release of next-generation machines when people are not interested in cutting-edge technologies. — Hiroshi Yamauchi

Local brands evoke national pride, are seen as less profit-oriented, and are often formed on deep local insights. But quality worries persist, innovation is questioned, the information can be woefully inadequate, they are sometimes seen to be opaque and their advertising is clearly recognised as not being of a global standard. For local brands, quality, innovation and transparency are critical hills to climb. — Miles Young

Integrity is the human quality most necessary to business success. — John C. Maxwell

Don't go into business with the sole objective of making lot of money. If you put service, quality, and customer satisfaction first-the money will follow. — Paul Clitheroe

The potential of this nation is as boundless as the imagination and drive of the American people ... Quality management is not just a step. It must be a new style of working. Even a new style of thinking. The dedication to quality and excellence is more than good business; it's a way of life. — George H. W. Bush

Recognizing our responsibilities as industrialists, we will devote ourselves to the progress and development of society and the well-being of people through our business activities, thereby enhancing the quality of life throughout the world. — Konosuke Matsushita

There are many who subscribe to the convention that service is a business cost, but our data demonstrates that superior service is an investment that can help drive business growth. Investing in quality talent, and ensuring they have the skills, training and tools that enable them to empathize and actively listen to customers are central to providing consistently excellent service experiences. — Jim Bush

I have seen the consequences of attempting to shortcut this natural process of growth often in the business world, where executives attempt to "buy" a new culture of improved productivity, quality, morale, and customer service with strong speeches, smile training, and external interventions, or through mergers, acquisitions, and friendly or unfriendly takeovers. But they ignore the low-trust climate produced by such manipulations. When these methods don't work, they look for other Personality Ethic techniques that will - all the time ignoring and violating the natural principles and processes on which a high-trust culture is based. — Stephen R. Covey

I look at each day as a chance to move one notch above yesterday - whether it's in service quality, delivery, speed, or any other aspect of the business. — Daniel Snyder

obvious, rather than rolling up numerous ad hoc spreadsheets, and an effective and broad system for data capture can save time and increase visibility into business performance. Without it, you must be very precise in the data you collect in order to avoid overburdening the organization or hitting material data-quality issues. However, don't let a broad reporting system allow you to neglect the process of effective reporting. A mass of data is not the same as a report. Even if executives can drill down into real-time portfolio information, that is too ad hoc to be a process for keeping projects on track, and you will still need a structure of reports — Simon Moore

My goal is to get another 30 years out of this business. So I need to figure out the fuel to do that. And so far, I think it's respect and quality and company, not celebrity or box office or stardom. It's not a sprinter's approach. It's more like a long-distance thing. You can stick around a lot longer if you kind of slow-play it. — Jason Bateman

My father taught us that to thrive, excellence in technology, quality, and customer service along with cost competitiveness is a prerequisite. His contribution to business, the economy, and society at large can never be underscored enough. — Kumar Mangalam Birla

In a very real sense, there are only two roles in organisations: customers and suppliers. Everybody functions simultaneously in both roles, whether inside or outside the organisation the essence of good business, therefore, is the quality of the relationship between customer and supplier. — Stephen Covey

If a thing is old, it is a sign that it was fit to live. Old families, old customs, old styles survive because they are fit to survive. The guarantee of continuity is quality. Submerge the good in a flood of the new, and good will come back to join the good which the new brings with it. Old-fashioned hospitality, old-fashioned politeness, old-fashioned honor in business had qualities of survival. These will come back. — Eddie Rickenbacker

We have little choice but to move beyond quality and seek remarkable, connected, and new. Remarkable, as you've already figured out, demands initiative. — Seth Godin

Women have for centuries been recognized as talented listeners, nurturers, motivators, excellent communicators. These very qualities that we once were told were unbusinesslike are precisely the qualities that business needs most to tap human potential. — Mary Cunningham Agee

Patience and foresight are the two most important qualities in business — Henry Ford

My mother remains unmatched in quality, competent in business process, and is never contested for any faults — Priyavrat Thareja

Give them quality. That's the best kind of advertising. — Milton S. Hershey

We believe that business is the engine that drives the car. You've got to build your business base. That means creating more jobs, better paying jobs - that's how you raise your standard of living. That's how you raise your quality of life. That's what funds all the other services people want from government. — John Hoeven

You may grow very quickly the first two years and then watch the business decline, unless you really start selling product at any price range with various degrees of quality. — Narciso Rodriguez

Even if your company's financial condition can withstand the inefficiency of quality service, your brand likely won't. — Jim Blasingame

I'd say that Berkshire Hathaway's system is adapting to the nature of the investment problem as it really is. We've really made the money out of high quality businesses. In some cases, we bought the whole business. And in some cases, we just bought a big block of stock. But when you analyze what happened, the big money's been made in the high quality businesses. And most of the other people who've made a lot of money have done so in high quality businesses. — Charlie Munger

I think it's changing is that business is not as good as it was and it has become a real question in the world of fashion. You see, bags and shoes don't take on the seasonal quality that fashion does. A black leather bag can be good in any season, but you can't say the same about fashion, particularly about fabrication. — Donna Karan

The Power of WHO provides great lessons about how to succeed in business and in life. If you surround yourself with quality people and great friends, the sky's the limit. — Wayne Gretzky

Reliability investing requires finding companies trading below their inherent worth
stocks with strong fundamentals including earnings, dividends, book value, and cash flow selling at bargain prices give their quality. — Amah Lambert