Quotes & Sayings About Performance Metrics

You as the leader should have a Function Accountability Chart (FAC) to help CEOs and managers to see clearly the person who is accountable for each role and key positions. It should also show the metrics or key performance indicators assigned for each of the main functions of the business. Each item on the Profit & Loss, and Balance Sheet should be assigned to specific people who are accountable for these roles. Each team should know their responsibilities, accountabilities and who they are answerable — Emily Goldstein

A company at the top of its game has accumulated a number of rules of thumb - implicit assumptions and beliefs about what has been central to its success. New technologies and business models belie or change some of those assumptions, but they only seem sensible if the management team can become aware of those implicit assumptions and mind-sets and suspend them for a moment to contemplate the change. It's very hard to do that with the inherited wisdom, experience, and lore of a company. This is why the failures of incumbents to capture the benefits of disruptive innovations are a result not of bad managers, but of good managers practicing what they have done best. Incremental innovations can quickly be scaled and incorporated. Disruptive innovations require changes in customer sets, business models, or performance metrics that are no longer consistent with what led to success in the past. — Stefan Heck

Mentoring is all about people - it's about caring, about relationships and sensitivity. As it becomes increasingly in vogue it is becoming too formulated - concerned with performance metrics, critical success factors, investment and spending. It'll be a disaster. — Rene Carayol

Performance metrics are numbers in context, results are related to your strategic goals. — Pearl Zhu

IT metrics need to evolve to something that matters to the business audience; at the same time that "business sentiment" needs to get put into something more tangible. — Pearl Zhu