Open Book Management Quotes & Sayings

was speaking to hospitality associates at the Four Seasons Hotel in Miami, Florida, when one very young, very skinny, and very brave associate stood up. He said, "I didn't have a father, so I don't know how to properly button my jacket. Do I leave the last button open? When I need help with things like this, I don't know where to look for answers." After that tug at my heart, I wrote this career reference book specifically directed at hospitality associates globally. Hospitality Management: People Skills and Manners On and Off the Job covers just about every area of the hospitality associate's professional and personal life. — Lyn Pont

Take what fame or fortune comes your way. My first bestseller was a cookbook, so remember to be open to trying new things. From that experience I learned things about marketing a book that benefitted me greatly and, combined with my sales management experience with Fortune 500 companies, I was able to launch a string of bestsellers. — Dan Alatorre