Jan Carlzon Moments Of Truth Quotes & Sayings
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Top Jan Carlzon Moments Of Truth Quotes
SAS is 'created' 50 million times a year, 15 seconds at a time. These 50 million 'moments of truth' are the moments that ultimately determine whether SAS will succeed or fail as a company. They are the moments when we must prove to our customers that SAS is their best alternative. — Jan Carlzon
We have 50,000 moments of truth every day. — Jan Carlzon