Hostage Negotiation Quotes & Sayings
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Top Hostage Negotiation Quotes
It's almost laughably simple: for the FBI, a "mirror" is when you repeat the last three words (or the critical one to three words) of what someone has just said. Of the entirety of the FBI's hostage negotiation skill set, mirroring is the closest one gets to a Jedi mind trick. Simple, and yet uncannily effective. By — Chris Voss
Gary Noesner notes that we could all learn from the successes and failures of hostage negotiation.7 At the beginning of such situations, emotions run high. Efforts to speed matters along often lead to disaster. Staving off natural desires to react aggressively to emotional provocations allows time for the molecules of emotion to gradually dissipate. The resulting cooler heads save lives. — Barbara Oakley