Quotes & Sayings About Hospitality Management

Of all the so-called variety meats, none presents a steeper challenge to the food persuader than the reproductive organs. Good luck to Deanna Pucciarelli, the woman who seeks to introduce mainstream America to the culinary joys of pig balls. "I am indeed working on a project on pork testicles," said Pucciarelli, director of the Hospitality and Food Management Program at - fill my heart with joy! - Ball State University. — Mary Roach

was speaking to hospitality associates at the Four Seasons Hotel in Miami, Florida, when one very young, very skinny, and very brave associate stood up. He said, "I didn't have a father, so I don't know how to properly button my jacket. Do I leave the last button open? When I need help with things like this, I don't know where to look for answers." After that tug at my heart, I wrote this career reference book specifically directed at hospitality associates globally. Hospitality Management: People Skills and Manners On and Off the Job covers just about every area of the hospitality associate's professional and personal life. — Lyn Pont

Any successful hospitality operation - be it a hotel or restaurant, chain or independent, low-cost provider or luxury establishment - requires an effectively performing individual operation. You have to attract the right customers, have the service product, set the right price for your product, and provide the right level of service - all the while managing your employees the right way to achieve your goals. This requires a combination of knowledge from a variety of disciplines, and thus this section includes contributions from our faculty in human resources, management, marketing, operations, and strategy. — Michael C. Sturman