Quotes & Sayings About Handling Complaints

The customer service agents who accepted the defaults of Internet Explorer and Safari approached their job the same way. They stayed on script in sales calls and followed standard operating procedures for handling customer complaints. They saw their job descriptions as fixed, so when they were unhappy with their work, they started missing days, and eventually just quit. The employees who took the initiative to change their browsers to Firefox or Chrome approached their jobs differently. They looked for novel ways of selling to customers and addressing their concerns. When — Adam M. Grant

Well, it is true that they did - the Pentagon did impose rules for governing the handling of the Koran in January of 2003, after there had been complaints about the handling of the Koran from detainees, from the International Red Cross. — Michael Isikoff