Quotes & Sayings About Customer Services

If you were a customer, would you come back to buy your products or services? — Ron Kaufman

Every businessman enjoying customer patronage, whether he be a baker, banker, or barber is conferring a public benefit, raising production, and reducing unemployment; businessmen earn their livelihood by producing products and rendering services where ever they are needed. — Hans F. Sennholz

In response, BEA launched an innovative program to put the company's experts at the heart of its best customers' IT organizations. BEA created Global Service Executives (GSEs) who were responsible for all services across education, consulting, and support. A portion of their compensation was based on customers' ongoing success and full utilization of all purchased products. In addition, a client architect was placed on-site at strategic accounts, reporting to the customer's CIO. These roles were in position to see customers' needs from the inside and to help customers create strategy and road maps. Use proactive services to extend — Lilia Shirman

So far, Indian companies have focused more on customer application. This needs to shift to packaged software for sectors such as banking and financial services. — Sanjay Kumar

We've been delivering cloud-based services for over a decade, with more than 30 million Intuit customers using offerings across a variety of desktop and mobile devices. The benefits are clear: online experiences are simply better for customer. — Brad D. Smith

Traditional sales and marketing involves increasing market shares, which means selling as much of your product as you can to as many customers as possible. One-to-one marketing involves driving for a share of customer, which means ensuring that each individual customer who buys your product buys more product, buys only your brand, and is happy using your product instead of another to solve his problem. The true, current value of any one customer is a function of the customer's future purchases, across all the product lines, brands, and services offered by you. — Seth Godin

It's okay, Mara," said Dr. Cross, leaning in close. "Corporations want a society where people have access to the best services. That's how we provide customer service and remain profitable so we can continue to expand and develop. You won't need your braces anymore. — Nick Cole

The beauty parlor is where everything interesting in life, everything alluring, is experienced firsthand, physically, rather than through the spectrum of some screen or another. It's so emotional in there! And all these people are stroking your hair. The atmosphere is centuries old, yet very now too. Elba is not bound to our technological era. Were armageddon to befall us tomorrow and wipe our electricity and organized delivery systems, elba would still have a job. Her gossip would take the place of associated press wire services. Instead of using bleach in a bottle, she'd squeeze the juice out of an unfortunate iguana directly onto her customer's hair. A woman like elba finds a way. — Lisa Crystal Carver

for e-commerce websites looking to integrate ODR into their services, don't hide this assurance on a page three clicks away from the homepage. The benefits won't be reaped if the notification of the availability of ODR is not announced on the top levels. Put a sidebar on the customer service page, put it in the privacy policy, or even put a little news item on the homepage. Choose the Web seals you subscribe to and display carefully. Sign up for a seal that has a broader trust-in-transactions connotation, — Colin Rule

The creative imitator looks at products or services from the viewpoint of the customer. IBM's personal computer is practically indistinguishable from the Apple in its technical features, but IBM from the beginning offered the customer programs and software. Apple maintained traditional computer distribution through specialty stores. IBM - in a radical break with its own traditions - developed all kinds of distribution channels, specialty stores, major retailers like Sears, Roebuck, its own retail stores, and so on. It made it easy for the consumer to buy and it made it easy for the consumer to use the product. These, rather than hardware features, were the "innovations" that gave IBM the personal computer market. — Peter F. Drucker

Pager companies are very much looking to provide new services to help them regain some of their customer base. — David Rose

There are times when I need to dig up the diagram for a type of satellite dish, for instance, but I just can't seem to phrase this need correctly. As a result, I'm inundated by advertising for satellite television and people's online customer reviews of such services when, in fact, I was only trying to figure out what a certain component is called. — Victor LaValle

Providing more desirable products, services, and customer experiences is vital to the continued existence of any business. And that is INNOVATION. — Peter Drucker

What you can do is ask: 'What is the value to the customer? What are they willing to pay for?' Then, deliver great products and services. — Greg Brenneman

The customer invents nothing. New products and new services come from the producer. — W. Edwards Deming

Great companies know that customer relationships in these times call for more than just having a great product (or service) backed by a great sales team. Customers have to be wooed until they fall so deeply in love with your offering that they will ward off advances from potential suitors. No matter how well you perform as a business, there are little things that can cause the relationship with your customers to suffer. The companies, products and/or services that we love are those that "touch" us in the right places at the right times. After all, that is what "romancing" the customer is all about - feeing your way to the customer's heart. — J. N. HALM

The fundamental issue is: In the world of the Internet, is there a place for a packager of services? Does the customer want to go surf the Net and go to every one of 50,000 Web sites? Or will people pay a reasonable amount for somebody to go out and preselect and package what they want? My guess is they will both coexist. — Louis V. Gerstner Jr.

If you give a man a gift because you hope he will award a particular contract to you, you are obviously demonstrating a lack of confidence in your ability to make your normal services profitable to him. And if you're doing it because your competitors are, then you're suggesting that the prospect really isn't a very ideal customer. — Harry Browne

By providing memorable social media customer service, companies not only create deeper connections with consumers, but they glean valuable insights on how to improve their products or services. — Amy Jo Martin

Only a few businesses will succeed by having the lowest price, so most will need a strategy that includes customer services. — Bill Gates

In every company which I have done strategic planning, the number-one value people choose is always integrity. The second values may be quality of products and services, caring about people, excellent customer service, profitability , innovation, entrepreneurship, and others. But integrity always comes first. — Brian Tracy