Quotes & Sayings About Customer Service

I did work at a mall in college - I think retail/customer service is just one of the most hideous jobs in the world. So I always try to be extra nice when I go into a store. But malls are part of our culture, if you watched any teen comedy in the '80s. it's clear that malls are where we live! — Jayma Mays

In order to sell a product or a service, a company must establish a relationship with the consumer. It must build trust and rapport. It must understand the customer's needs, and it must provide a product that delivers the promised benefits. — Jay Conrad Levinson

Thus, a mindset of responsiveness considers time efficiency from the customer's or requestor's point of view rather than cost-efficiency from the service provider's point of view. — Sriram Narayan

If you were a customer, would you come back to buy your products or services? — Ron Kaufman

CEOs hate variance. It's the enemy. Variance in customer service is bad. Variance in quality is bad. CEOs love processes that are standardized, routinized, predictable. Stamping out variance makes a complex job a bit less complex. — Marcus Buckingham

If you take the approach of "earning" your customers' business every day and treating them well, they're less likely to try someone else. — Marilyn Suttle

Good customer service begins at the top. If your senior people don't get it, even the strongest links further down the line can become compromised. — Richard Branson

When a positive exchange between a brand and customers becomes quantifiable metrics, it encourages brand to provide better service, customer service to do a better job, and consumers to actively show their gratitude. — Simon Mainwaring

Research on the Internet, research what people say about the vintage stores, look online to see if customer service is good because that's really important. Also to see online what other customers say. — Karen Elson

Have always found it to be one of the more intriguing idiosyncrasies of the human condition that a problem that is handled quickly and effectively will almost always serve to generate more long-term customer loyalty than when the original service was delivered satisfactorily. — Richard Branson

One plus one makes two but two monologues do not make a dialogue. Of all the traits, characteristics, attributes and habits of today's customers, the one that has serious consequences for businesses is this - today's customer does not want to be just spoken to. She wants to be engaged in a dialogue. Today's consumer expects to be part of the conversation about the product and/or service on offer. Today's customer does not want to be fed with advertisements. Collaboration is what excites today's customer. — J. N. HALM

2) Asking For The Order Doesn't Motivate People To Buy. What motivates people to buy is when they get that you "get" them - that you understand their world, and have shown how your product/service will impact their company in ways important to them. In most cases, the salesperson that wins the deal isn't the one with the best product or lowest price, but the one who best articulates the customer's point of view. — Peter Bowerman

Maximizing the ability to handle variety is central to improving service and reducing costs. The systems approach employs the ingenuity of workers in managing and improving the system. It is intelligent use of intelligent people; it is adaptability designed in, enabling the organization to respond effectively to customer demands. Workers — John Seddon

The service in L.A. is the best. You don't get sarcastic, surly, fed-up waiters and waitresses like you do in England. They're good at their job and they're there for the customer. The only depressing thing is a lot of them have written more screenplays than me. — Ricky Gervais

Customer Romance does not just happen; neither is it dependent on just providing product or service for customers, nor is it a puzzling set of practices. Rather, it occurs as a result of a deliberate, thoughtful plan of action. Companies that are known to provide the best customer experiences have philosophies that guide them to take actions their competitors do not even dream of. — J. N. HALM

Never leave your customers wondering. — Kevin Stirtz

My parents were immigrants who started a nursery as a way to get us kids through school. I learned around the dinner table about customer service and cash flow and paying bills. — Jack Dangermond

Those who deal with customers on a regular basis should be circumspect whenever they open their "traps." It is better not to say anything at all than to say, and later, pay! — J. N. HALM

Connectivity doesn't just mean you get a lot more chances to deliver messages about customer service and pricing plans. This isn't one-sided. It enables people to talk back. — James Murdoch

They were presently on hold with Comcast customer service and might not emerge for hours, if indeed they survived the ordeal at all. — Rick Riordan

I cannot sufficiently celebrate the glorious liberty that reigns in the public libraries of the twentieth century as compared with the intolerable management of those of the nineteenth century, in which the books were jealously railed away from the people, and obtainable only at an expenditure of time and red tape calculated to discourage any ordinary taste for literature. — Edward Bellamy

Customers expect richer experiences when they come into contact with our brands and richer experiences come from having rich dialogue. Businesses that refuse to become more open to rich dialogues with their customers will be punished badly. Businesses that are keen on only feeding customers with information without opening channels for customer feedback will soon find themselves left behind. Survival in these times calls for rich dialogue for richer experiences. — J. N. HALM

If you're a company, my advice is to remember that you can't have it both ways. You can't treat your customers like family one moment and then treat them impersonally - or, even worse, as a nuisance or a competitor - a moment later when this becomes more convenient or profitable. — Dan Ariely

When the alarm bell rings, you'd better wake up and realize that the customer expects more from you today than he did the day before. You'd better find ways to be better. — Gary L. Tooker

Whoever said running in the morning gives you energy never had a day job that involves customer service. — Caroline Kepnes

When you're busy, avoid taking the quickest action. Instead make the extra effort to truly serve the customer. — Marilyn Suttle

Customer service is all about FEELINGS! I am of the opinion that customer service is actually FEELINGS MANAGEMENT. — J. N. HALM

Sell (service or product) as if you are buying it, convince yourself first that, it is worth buying..
It is very simple; u 'cannot' convince someone till the time you're not convinced — Honeya

The customer service agents who accepted the defaults of Internet Explorer and Safari approached their job the same way. They stayed on script in sales calls and followed standard operating procedures for handling customer complaints. They saw their job descriptions as fixed, so when they were unhappy with their work, they started missing days, and eventually just quit. The employees who took the initiative to change their browsers to Firefox or Chrome approached their jobs differently. They looked for novel ways of selling to customers and addressing their concerns. When — Adam M. Grant

For a moment I think to myself, which connection is quicker to God? Telepathically or by email? Maybe there's a quicker turnaround time if I email my problems. I should probably start by apologizing and doing something spiritual to make up for my long absence. Would an Angel with poor customer service etiquette respond to my email? Is there an 800 holy number to dial? If so, which manual would the Angel be reading from? The Bible or the Qur'an? Does it matter? Would the Angel have Sister Mary sitting next to her, watching and coaching her on how to talk to people with issues? And how do you handle four billion calls a day? I suppose I would have to wait my turn in line, just like everyone else. — Sadiqua Hamdan

The best customer service is if the customer doesn't need to call you, doesn't need to talk to you. It just works. — Jeff Bezos

It is better to apologise later than to ask for permission now. It is called self leadership — Janna Cachola

His face held a certain impassivity; you see it in all waiters and valets. They might want to jam a knife through your left eye socket, but you'd never know it from their expression. Working retail, I've acquired a similar look myself. — Ann Aguirre

When a customer is upset, remember that you're dealing with a person, not a problem. — Marilyn Suttle

Customer service is just a day-in, day-out, ongoing, never-ending, unremitting, persevering, compassionate type of activity. — Leon Gorman

Providing great customer service is the most natural activity in the world. It's fun to help others because it feels good. — Kevin Stirtz

The fate of your company is in the hands of your people. Train them well. — Roy H. Williams

The most successful businesses have leaders that see the correlation between customer service and sales ... not as separate departments, but as complimentary components for growth. — Steve Maraboli

Having to call your customer service department is like falling off a six story building. — Jon Jones

I think private school is much better at customer service and making the parents feel better, especially in Los Angeles. It's almost like a spa for the parents where you drop your kids off, where they give you a beautifully baked thing and let the parents write their own newsletter about global warming. — Sandra Tsing Loh

That's me, keeping things bitchy from open to close." I turned around and gave him my customer service smile. — Katherine McIntyre

People do not want more noise in their social media streams. They want entertainment, uplifting conversations, and products that last. Most importantly, they want to be taken seriously. — Cendrine Marrouat

Customers, like spouses, can be at your beck and call if you give them what they need, when they need it and how they need it. Massage their ego and you have them by the heart. — J. N. HALM

80 percent of profits are produced by only 20 percent of the employees, 80 percent of customer service problems are created by only 20 percent of consumers, 80 percent of decisions are made during 20 percent of meeting time, and so on. It — Albert-Laszlo Barabasi

As a brand marketer, I'm a big believer in 'branding the customer experience,' not just selling the service. — John Sculley

Anything a customer can do for themselves is where service stops and relevance begins. — Jim Blasingame

I will not be defined by the marks left on me by the world, but by the mark I leave on the world (referring to the facial scars he still carries from his successful 1991 battle against cancer, which caused him to be turned down for a customer service job because he was "too ugly"). — James Houston Turner

Quality in a service or product is not what you put into it. It is what the client or customer gets out of it. — Peter Drucker

Look, I think that when we started Virgin Atlantic 30 years ago, we had one 747 competing with the airlines that had an average of 300 planes each. Every single one of those have gone bankrupt because they didn't have customer service. They had might, but they didn't have customer service, so customer service is everything in the end. — Richard Branson

By providing memorable social media customer service, companies not only create deeper connections with consumers, but they glean valuable insights on how to improve their products or services. — Amy Jo Martin

News of bad customer service reaches more than twice as many ears as praise for a good service experience. — Timi Nadela

With support jobs moving to China and India, it's not surprising that English-speaking countries' top frustration revolves around the difficulty of understanding customer service representatives. However, even if the level of customer service is exceptional, the extent to which poorly-understood accents trump quality of service speaks to English-speaking customers' growing intolerance of non-native speech, more so than in other countries. — Bob Hayes

Customer service. That is what it means. — Jon Jones

Service is not something you do. It is something you are. — Stella Payton

It's a very, very tough market.
So unless you do a really good job, you buy the right products from the manufacturers, you service the customer, they keep coming back, they bring their friends in, it's all about numbers, numbers, numbers. — John Ilhan

The most important thing you can do is make the distinction between customer service and guest hospitality. You need both things to thrive, but they are completely different. — Danny Meyer

Every contact we have with a customer influences whether or not they'll come back. We have to be great every time or we'll lose them. — Kevin Stirtz

It's simple: Happy customers reward you with their loyalty. Exceptional customer service converts into customer loyalty. It converts into raving fans who will praise your team on Twitter, and Facebook, and talk about their experience over lunch with friends. There is no greater marketing for your product than happy, surprised, raving fans, and no reason you can't start now. — Sarah Hatter

Well, getting all the education and the practical experience. And then having the patience to do it day in and day out. Day in and day out. It's not easy, let me tell you that. It's like the restaurateur serving great food every meal. It's not easy. But that's how you make a great restaurant. That's how you make a great car dealership. Service every day. You can't miss the ball. You've gotta hit the ball out of the park every day. With service. And the same with technology. In our lifetime, we've seen many companies go in the tank because they weren't able to innovate. Or actually, they didn't figure out a product or service that really served the customer well. They lost their customers. Never lose a customer. Figure that one out. — Anthony Robbins

Rescuing people from the results of their own foolishness is really what customers service is all about. Customers rarely obey the rules. They expect you to rescue them whenever they do something stupid. Will you be a "rescuer," known far and wide for customer service, or will you steadfastly insist that your customers follow the proper procedures? — Roy H. Williams

you have to be willing to give your customer-service staff the freedom to work without a script or specific instructions. If you don't dare do this, you have to ask yourself why they were hired in the first place if you don't trust their judgement. And if you don't show them that level of confidence, you shouldn't expect much commitment from them in return. — Lars Kolind

We see our customers as invited guests to a party, and we are the hosts. It's our job every day to make every important aspect of the customer experience a little bit better. — Jeff Bezos

We're in the Customer Service business - we just happen to provide airline transportation. — Colleen Barrett

Companies are starting to measure how effective their customer service is and trying to understand what they can do to improve the customer service process. — Sanjay Kumar

We will ensure that associates continue to possess unsurpassed product knowledge and maintain their dedication to customer service and respect for their colleagues and for the communities in which they work and live. — Arthur Blank

Deal with complaints. If you give the complaint your attention, you may be able to please this one person this one time - and position your business to reap the benefits of good customer service. — Susan Ward

*Customer service* is seldom about the customer; it is usually about the seller's chances of making more money from that customer in future. — Mokokoma Mokhonoana

I have seen the consequences of attempting to shortcut this natural process of growth often in the business world, where executives attempt to "buy" a new culture of improved productivity, quality, morale, and customer service with strong speeches, smile training, and external interventions, or through mergers, acquisitions, and friendly or unfriendly takeovers. But they ignore the low-trust climate produced by such manipulations. When these methods don't work, they look for other Personality Ethic techniques that will - all the time ignoring and violating the natural principles and processes on which a high-trust culture is based. — Stephen R. Covey

At a car dealership, the person who sells the car is the hero, and also gets the commission. But if the mechanics don't service that car well, the customer won't return. — Roger Staubach

The customer is the final inspector. — Steve Jobs

Big Government is erecting a panopticon state - one that sees everything, and regulates everything. It's great "customer service," except that you can never get out of the store. — Mark Steyn

It was easy for me in my bathrobe to provide really great customer service. As an introvert, it's really much easier to do than when standing in a retail store. — Sophia Amoruso

Our belief is that if you get the culture right, most of the other stuff, like great customer service, or building a great long-term brand or empowering passionate employees and customers, will happen on its own. — Tony Hsieh

It is well worth remembering that the customer is the most important factor in any business. If you don't think so, try getting along without him for a while. — Napoleon Hill

Getting service right is more than just a nice to do; it's a must do. American consumers are willing to spend more with companies that provide outstanding service - ultimately, great service can drive sales and customer loyalty. — Jim Bush

Are we going to say sorry for our lack of customer service? Absolutely not. — Michael O'Leary

While paying attention to positive and negative feedback is very important, it is not enough. What also matters is acknowledging and responding to this feedback. This is how you nurture your relationship with your audience. — Cendrine Marrouat

Biggest question: Isn't it really 'customer helping' rather than customer service? And wouldn't you deliver better service if you thought of it that way? — Jeffrey Gitomer

Service standards keep rising. As competitors render better and better service, customers become more demanding. Their expectations grow. When every company's service is shoddy, doing a few things well can earn you a reputation as the customer's savior. But when a competitor emerges from the pack as a service leader, you have to do a lot of things right. Suddenly achieving service leadership costs more and takes longer. It may even be impossible if the competition has too much of a head start. The longer you wait, the harder it is to produce outstanding service. — Bill Davidow

Screw the competition - focus on good customer service. — Richard Branson

That customer service representative is crazy, if he think I am going to pay that bill. — Jon Jones

A complaint is a unique opportunity to strengthen the relationship with the client. — Kevin Kelly

The way you react to challenging situations will say a lot about you. Actually, it will make or break your business. — Cendrine Marrouat

Customers are human and humans can view situations in unexpected ways. — Marilyn Suttle

Don't try to be all things to all people. Concentrate on selling something unique that you know there is a need for, offer competitive pricing and good customer service. — Lillian Vernon

Our customers are not our competitors. We compete for them, not with them. — T Jay Taylor

Superior execution is vital to sustaining the success initiated by an innovative service concept. An innovator's service quality is usually more difficult to imitate than its service concept. This is because quality service comes from inspired leadership throughout an organization, a customer-minded corporate culture, excellent service-system design, the effective use of information and technology, and other factors that develop slowly in a company, if at all. — Leonard L. Berry

Don't go into business with the sole objective of making lot of money. If you put service, quality, and customer satisfaction first-the money will follow. — Paul Clitheroe

The man behind the counter seemed to have stopped listening to him. He slid a room key across the fake-wood-grain counter and returned to his scribbled lorem ipsums. Neethan could have gone on for hours with this guy, chatting him up about music made by mentally handicapped people and the myriad challenges of international aid organizations, but this was a person programmed to hand out room keys and swipe credit cards and engage in only the amount of conversation needed to keep such transactions rolling along smoothly. If that meant asking about a guest's gigantic celestial head, then that's just what good customer service was all about. — Ryan Boudinot

We have the best customer satisfaction record, based on Transportation Dept. statistics, of any airline in America, the fewest complaints filed per 100,000 passengers carried. So you're not just getting low fares, you're also getting wonderful customer service. — Herb Kelleher

I found it very helpful not to do the venture round. Instead, I started with very little money, a few thousand dollars, and I did every job myself. I was the first photographer. I was the first customer service rep. I was the first online marketing person. — Jon Oringer

The first time formal customer research is done, executives frequently are surprised by the sizeable percentage of customers who defect for service-related reasons. — Leonard L. Berry

What gets measured, gets done. And what gets recognized gets done again, and even better. — Robert Crawford

Cater to your customers' lifestyles. It will create instant rapport and a lasting sense of I belong here. — Marilyn Suttle

When you put yourself in the customer's shoes and begin your dialog from there, an immediate connection develops that stems beyond basic commerce and encourages loyalty. — Steve Maraboli

In the early 1990s, Target adopted some of Walt Disney's staff training and customer service initiatives. It has since developed a variety of methods - from hiring to coaching to grading performance - to ensure "team members" embody the motto "fast, fun and friendly." (See Chapter 5.) — Laura Rowley

When the customer makes contact, he does not want a quote. He wants a commitment. — Ron Kaufman

In every company which I have done strategic planning, the number-one value people choose is always integrity. The second values may be quality of products and services, caring about people, excellent customer service, profitability , innovation, entrepreneurship, and others. But integrity always comes first. — Brian Tracy

If Franz Kafka were alive today he'd be writing about customer service. — Jonathan Alter

And the customer has a voice; provide a bad product or lousy service at your peril. — Eric Schmidt