Quotes & Sayings About Customer Service Training

She was torn between her customer service training and her youthful certitude. — Bill Bryson

67% of all shoppers intend to return home with the item they are shopping for, but that only 24% actually do so. — Roy H. Williams

Really good customer service will deliver sales. You are training salesmen to give the best possible advice and then to achieve the sale. People actually like you to ask for a sale because it shows you value their business. — John Caudwell

I have seen the consequences of attempting to shortcut this natural process of growth often in the business world, where executives attempt to "buy" a new culture of improved productivity, quality, morale, and customer service with strong speeches, smile training, and external interventions, or through mergers, acquisitions, and friendly or unfriendly takeovers. But they ignore the low-trust climate produced by such manipulations. When these methods don't work, they look for other Personality Ethic techniques that will - all the time ignoring and violating the natural principles and processes on which a high-trust culture is based. — Stephen R. Covey

In the early 1990s, Target adopted some of Walt Disney's staff training and customer service initiatives. It has since developed a variety of methods - from hiring to coaching to grading performance - to ensure "team members" embody the motto "fast, fun and friendly." (See Chapter 5.) — Laura Rowley

The fate of your company is in the hands of your people. Train them well. — Roy H. Williams

Sell (service or product) as if you are buying it, convince yourself first that, it is worth buying..
It is very simple; u 'cannot' convince someone till the time you're not convinced — Honeya

The code-of-ethics playlist:
o Treat your colleagues, family, and friends with respect, dignity, fairness, and courtesy.
o Pride yourself in the diversity of your experience and know that you have a lot to offer.
o Commit to creating and supporting a world that is free of discrimination, harassment, and retaliation.
o Have balance in your life and help others to do the same.
o Invest in yourself, achieve ongoing enhancement of your skills, and continually upgrade your abilities.
o Be approachable, listen carefully, and look people directly in the eyes when speaking.
o Be involved, know what is expected from you, and let others know what is expected from them.
o Recognize and acknowledge achievement.
o Celebrate, relive, and communicate your successes on an ongoing basis. — Lorii Myers

By treating patients like customers, as nurse Amy Bozeman pointed out in a Scrubs magazine article, hospitals succumb to the ingrained cultural notion that the customer is always right. "Now we are told as nurses that our patients are customers, and that we need to provide excellent service so they will maintain loyalty to our hospitals," Bozeman wrote. "The patient is NOT always right. They just don't have the knowledge and training." Some hospitals have hired "customer service representatives," but empowering these nonmedical employees to pander to patients' whims can backfire. Comfort is not always the same thing as healthcare. As Bozeman suggested, when representatives give warm blankets to feverish patients or complimentary milk shakes to patients who are not supposed to eat, and nurses take them away, patients are not going to give high marks to the nurses. — Alexandra Robbins

Any investment in sales training is an investment in your own gross profits. — Roy H. Williams

What is good customer service about then?

One word: caring.

Bad customer service happens when the employee doesn't care.

You could chalk it up to low wages or getting paid regardless of results. But that's not it either.

Hiring managers need to do two things and two things only:

1. Hire employees that ALREADY care and are ALREADY motivated.

2. Repeat step 1.

When this is done, everything changes.

People are happy on both sides of the table.

Costs for management and training plummet — Richie Norton