Customer Oriented Quotes & Sayings

This poster in a Nordstrom's department store once caught my attention: "The only difference between stores is the way they treat their customers." That's a bold statement. Most stores would advertise the quality of their merchandise or their wide selection as what sets them apart from the rest. The difference between Nordstrom's and other stores, according to an employee of the competition, is that other stores are organization-oriented; Nordstrom's is people-oriented. Their employees are trained to respond quickly and kindly to customer complaints. As a result, according to writer Nancy Austin, "Nordstrom's doesn't have customers; it has fans." A study by TARP, Technical Assistance — John C. Maxwell

If you're long-term oriented, customer interests and shareholder interests are aligned. — Jeff Bezos

We are genuinely customer-centric, we are genuinely long-term oriented and we genuinely like to invent — Brad Stone

Based on the timely and helpful responses to my support issues, I feel that I made the right decision to become a customer earlier this year. LuxSci is definitely a quality, customer-oriented business. — Kevin Smith

The agile way is customer-centric, purpose-driven, capability-based and talent-oriented. — Pearl Zhu

One of the key things that we did at Bank of North Dakota that I worked to try to do with our state economic development is make sure we are customer-service oriented. — John Hoeven