Quotes & Sayings About Customer Focus
Enjoy reading and share 34 famous quotes about Customer Focus with everyone.
Top Customer Focus Quotes
We strive to hire and retain only those who embrace our MBM Guiding Principles, which encompass integrity, compliance, value creation, Principled Entrepreneurship, customer focus, knowledge, change, humility, respect and fulfillment. — Charles Koch
It's not about you. It's about your customer. It's about your client. Use your strengths, yes, but remember, you're here to serve- not to self-actualize.
Of course you matter. But the most important successful people improve their own lives by improving others' lives. They help their customer solve its problem, They give their client something it doesn't know it was missing. That's where they focus their energy, talent, and brainpower.
The most valuable people in any job bring out the best in others. They make their boss look good. They help their teammates succeed. — Daniel H. Pink
You have got to have discipline and focus - on the customer and how you run the business. — Jim Cantalupo
People don't really trust advertisement they trust people. A large percentage of people make purchase decisions based on their friends review than just from advertisers. Brands that rely sole on adverts to sell, will eventually fade out. You need to get people to talk about your brand in a more positive manner without twisting their arms. If you fake it your will fade. So, focus on relationship marketing, because customers are the best brand ambassadors — Bernard Kelvin Clive
When Sony was introducing the boom box, the company gathered a group of potential customers and held a focus group on what colour the new product should be: black or yellow. After some discussion among the group of likely buyers, everyone agreed that consumers would better respond to yellow. After the session, the facilitator thanked the group, and then mentioned that, as a bonus, they were welcome to take a free boom box on the way out. There were two piles of boom boxes: yellow and black. Every person took a black boom box.'5 Clearly what people say isn't always a true reflection of what they think, so we need a way of getting into these shadowy issues and seeing how they affect the customer's goals. — Matt Watkinson
We need to focus not only on what we provide to the customer, but on how we provide it. — Robert Bacal
One, we committed to put about 650 people in the field to focus totally on customer satisfaction. — Sanjay Kumar
So if you want a culture where people work hard, & pay attention to detail, focus on the customer, are frugal: you have to do it yourself. — Sam Altman
Be dramatically willing to focus on the customer at all costs, even at the cost of obsoleting your own stuff. — Scott Cook
Your marketing must focus on your customer's concerns, problems, anxieties, hopes, frustrations and how your product will bring more/less of each. Identify marketing channels (ways of reaching customers) most likely to convert strangers into customers. — Rob Burns
The customer reaction to Dell going private has been a lot more positive than I would have ever imagined. Customers see it as - 'You don't have to be distracted. Now you can totally focus on your business.' So they see it as a positive. — Michael Dell
Successful companies will almost always be described in terms of a clear strategy, good organization, strong corporate culture, and customer focus. But whether these things drive company performance, or whether they're mainly attributions based on performance, is a different matter. — Phil Rosenzweig
Forcing your employees to follow required steps only prevents customer dissatisfaction. If your goal is truly to satisfy, to create advocates, then the step-by-step approach alone cannot get you there. Instead, you must select employees who have the talent to listen and to teach, and then you must focus them toward simple emotional outcomes like partnership and advice.
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Identify a person's strenths. Define outcomes that play to those strengths. Find a way to count, rate or rank those outcomes. And then let the person run. — Marcus Buckingham
I talked about 12 to 18 months, and that's about reaffirming our foundation for sustained growth: getting the discipline back, getting the basics right, getting the customer focus back ... so by the end of next year, I hope most of that's in place. — Jim Cantalupo
What Sam Walton did was to go into one of the most mature industries of all and find a way to make it grow, grow, grow, double-digit, month after month, year after year. He did it by innovation, customer focus, and above all, speed. — Jack Welch
Customer service shouldn't just be A department, it should be the entire company. — Tony Hsieh
Don't reinvent the wheel. Focus on winning one customer at a time. Be honest and sincere. Do what's right. There's nothing magical about this. That's been my guiding principle. To make it work, you have to live it every day. Make it your mindset. — Robert Spector
The TSA holds its screener work force to the highest standards of security and professionalism, .. and will continue to focus on these principles as critical elements in the ongoing effort to provide the traveling public with world-class security and world-class customer service. — Robert Johnson
So I think instead of focusing on the competition, focus on the customer. — Scott Cook
Our focus is on the forward end of things: the customer and what does he want to do? If you're buying underwear and household items ladders and everything else - I buy all sorts of stuff on Amazon Prime - why shouldn't I buy this? Any legal document, contract or otherwise, that prevents me from doing that, I don't want to be a part of. — Gerry Lopez
Screw the competition - focus on good customer service. — Richard Branson
It is in the ordinary events of every day that we develop the proactive capacity to handle the extraordinary pressures of life. It's how we make and keep commitments, how we handle a traffic jam, how we respond to an irate customer or a disobedient child. It's how we view our problems and where we focus our energies. It's the language we use. — Stephen Covey
We have to change the culture from one in which people simply do their own job in their own function to make their own numbers look good (a vertical focus) to one in which people are focused horizontally on the customer and on improving value streams that deliver value across functions. — Jeffrey K. Liker
Prostitution thrives in the United States. We focus in this country on punishing the girls. For every brothel owner or pimp or male customer, there are 50 girls who are arrested for being prostitutes. Other countries have tried the other way around, and it works beautifully ... they bring the charges against the brothel owners and the pimps and the male customers, and they do not prosecute the girls, who quite often are brought into that trade involuntarily. It works quite well, by the way. — Jimmy Carter
You fail to realize the fundamental truth: inevitable failure is what drives and sustains the diet-industry. They don't want you to master weight-control, because if you do, they've lost a customer. But you can't see it. You can't see that the mentality involved is just all wrong and discombobulated. The focus on food is also all wrong. But you think there must be magic in that focus. And that becomes part of your diet-mentality — Scott Abel
With the emergence of the Internet, it has become possible for creative and bold people with focus and determination to establish businesses in some of our remotest communities. But these will not work if they do not have reliable transport routes responding to the impatient modern customer. — Johann Lamont
Focus on something the customer wants, and then deliver it. — Sam Walton
We need to reengineer companies to focus on figuring out who the customer is, what's the market and what kind of product you should build. — Eric Ries
RULE #1
Market your business to the customer YOU WANT.
Most beauty businesses try to be everything to everyone. It's exhausting and expensive promoting yourself to everyone. Most people simply give up.
Focus on the customers you really want. What is your passion, what do you excel in? Who is your ideal customer? What would you ideally like to do every day in your business?
Focus on what you want to do and the clients you want, and market directly to them and only them. — Jana Elston
Focus on people more than money. Without employees and customers, you're going nowhere. Make sure you never stop thinking about the customer's perspective. And make sure you have the right people at the helm of each area. — David Green
The most important single thing is to focus obsessively on the customer. Our goal is to be earth's most customer-centric company. — Jeff Bezos
I think if companies start reinventing themselves and focus on the customer experience more, they will win out in the end. — Alfred Lin
Proper business planning demands that you focus on the self-interest of the customer at all times. — Brian Tracy
The Apple Marketing Philosophy" that stressed three points. The first was empathy, an intimate connection with the feelings of the customer: "We will truly understand their needs better than any other company." The second was focus: "In order to do a good job of those things that we decide to do, we must eliminate all of the unimportant opportunities." The third and equally important principle, awkwardly named, was impute. It emphasized that people form an opinion about a company or product based on the signals that it conveys. "People DO judge a book by its cover," he wrote. "We may have the best product, the highest quality, the most useful software etc.; if we present them in a slipshod manner, they will be perceived as slipshod; if we present them in a creative, professional manner, we will impute the desired qualities. — Walter Isaacson