Customer Comes First Quotes & Sayings

I remember back in the early days of Microsoft that from the day that you decided that you were just going to put out an ad to a customer - and all you were usually able to tell them was that a new product was available - it was about nine months before you could actually reach the first customer. — Gabe Newell

The first thing he noticed was that Las Vegas seemed to have invented a new school of functional architecture, 'The Gilded Mousetrap School' he thought it might be called, whose main purpose was to channel the customer-mouse into the central gambling trap whether he wanted the cheese or not. — Ian Fleming

The federal government said today they've begun training sessions for airport security workers to provide what they call more customer satisfaction to the travels, they want to make it easier for us. They're instructing security guards to glance at your luggage tags so that they can call you by your first name. Isn't that creepy? The guy touching your wife, calling her by her first name. — Jay Leno

The customer always comes first. — Rajen Jani

The best way to apologize is to let the customer vent first. Don't interrupt, just take notes and make empathetic noises. You can even tell the customer that it makes you mad too. Second, ask the customer what their speed of need is. Tell them what they ant to hear. That you apologize, that you understand how they feel, that you are meeting with the appropriate people to get a resolve, and that it will be done in 24-hours. — Jeffrey Gitomer

Don Keough's (CEO Coca-Cola) 11 Rules on "HOW TO LOSE": 1. Stop taking risks 2. Be content 3. Never deviate from what the founder did 4. Be inflexible 5. Rely totally on research and experts 6. Concentrate on competitors instead of your customers 7. Put yourself - not the customer - first 8. Solve administrative concerns first 9. Let others do your thinking for example, headquarters 10. Rely on T-G-E: "That's Good Enough" and T-N-M-J: "That's Not My Job!" 11. Rationalize slow growth — Donald Keough

First and foremost, there is a difference between being perceived as an expert and being one. In the context of business, the former is what sells product and the latter, relative to your "minimal customer base," is what creates good products and prevents returns. — Timothy Ferriss

our first customer, a gray-haired woman in bifocals and — Gillian Flynn

We've had three big ideas at Amazon that we've stuck with for 18 years, and they're the reason we're successful: Put the customer first. Invent. And be patient. — Jeff Bezos

The successful salesperson cares first for the customer, second for the products. — Philip Kotler

At IBM everybody sells! Every employee has been trained to think that the customer comes first - everybody from the CEO, to the people in finance, to the receptionists, to those who work in manufacturing. — Buck Rodgers

My first customer was a lunatic. My second had a death wish. — Karl Benz

I remember my first job, when I was working in a retail store down there, growing up in Laurel, Mississippi. I was making, like, $2.15 an hour. And I was taught how to responsibly handle those customer interactions. — Marsha Blackburn

We named the bar The Bar. "People will think we're ironic instead of creatively bankrupt," my sister reasoned.
Yes, we thought we were being clever New Yorkers - that the name was a joke no one else would really get, like we did. Not meta-get ... But our first customer, a gray-haired woman in bifocals and a pink jogging suit, said, "I like the name. Like in Breakfast at Tiffany's and Audrey Hepburn's cat was named Cat. — Gillian Flynn

We were the first multibrand platform for the customization of designer clothing. And it's great to be a first mover if you manage to pull it off. You can have a great competitive advantage. But if you're quite early, you're learning a lot: both learning as a company, and the customer is still learning. — Aslaug Magnusdottir

The first step to a solid market analysis is a detailed profile of your customer base. — Michael Colt

We have a constantly-changing portfolio of social media experiments. The first time we tried applying social technologies in a customer service department it became the most productive department in the company. — Sandy Carter

I learned from my first restaurant: Make customers happy, make sure the customer comes back again. And automatically, success has followed me. — Nobu Matsuhisa

Ever since 1945 the federal government has held and indeed increased its importance as the first customer of the American economy. Government spending had been the primary economic stimulant and to increase it had been the goal of hundreds of interest groups; hopes of balanced budgets and cheap, business-like administration always ran aground upon this fact. What was more, the United States was a democracy; whatever the doctrinaire objections to it, and however much rhetoric might be devoted to attacking it, a welfare state slowly advanced because voters wanted it that way. These facts gradually made the old ideal of totally free enterprise, unchecked and uninvaded by the influence of government, unreal. — J.M. Roberts

The first person a customer speaks with has the greatest impact on that customer's impression of Safeway. — Steven Burd

What's important to remember is that every customer interaction should be treated like a first impression. Until your on-demand customer becomes a loyal follower, he's probably already forgotten what his last touch was, so you'd better wow him or her this time. Don't skimp and don't cut corners when it comes to the external touches your brand makes. From experience I can tell you that you'll pay a much bigger price in customer retention if you go cheap when it comes to customer outreach and service. — Gabriel Aluisy

The most important adage and the only adage is, the customer comes first, whatever the business, the customer comes first. — Kerry Stokes

Then one day Chip showed up with the back of his pickup truck just loaded with old metal letters he'd found at a flea market--big, oddly shaped letters taken from various old signs. They were mismatched and rusty and dented--and I loved them. We tacked them up on the front of the shop, spelling out the name that would come to mean so much: Magnolia. The letters were uneven and looked a little handmade and ragged, but it seemed to work. I loved this sign because Chip designed it and made it with his own two hands. It came together in such an imperfectly perfect way, and I hoped people would get it.

To this day that sign is one of my proudest accomplishments. I'm no Joanna Gaines, but I certainly see things differently and love design in my own unique way. That first sign really reflected that for me. I would glow when I would hear a customer come in the shop and say, "I saw the sign and just had to stop in. — Joanna Gaines

The first time formal customer research is done, executives frequently are surprised by the sizeable percentage of customers who defect for service-related reasons. — Leonard L. Berry

The Apple Marketing Philosophy" that stressed three points. The first was empathy, an intimate connection with the feelings of the customer: "We will truly understand their needs better than any other company." The second was focus: "In order to do a good job of those things that we decide to do, we must eliminate all of the unimportant opportunities." The third and equally important principle, awkwardly named, was impute. It emphasized that people form an opinion about a company or product based on the signals that it conveys. "People DO judge a book by its cover," he wrote. "We may have the best product, the highest quality, the most useful software etc.; if we present them in a slipshod manner, they will be perceived as slipshod; if we present them in a creative, professional manner, we will impute the desired qualities. — Walter Isaacson

Customers are a great way to finance a business for many reasons. First, customer financing is typically non dilutive. They want something from you other than equity in your business. Customers also help you fit your product to the market. And customers will help debug and improve the quality of the product. — Fred Wilson

Nasty Gal Obsessed: We keep the customer at the center of everything we do. Without customers, we have nothing. Own It: Take the ball and run with it. We make smart decisions, put the business first, and do more with less. People Are Important: Reach out, make friends, build trust. No Assholes: We leave our egos at the door. We are respectful, collaborative, curious, and open-minded. Learn On: What we're building has never been built before - the future is ours to write. We get excited about growth, take intelligent risks, and learn from our mistakes. Have Fun and Keep It Weird. — Sophia Amoruso

I was in a fast-food restaurant for the first time in my adult life, an enormous and garish place just around the corner from the music venue. It was mystifyingly, inexplicably busy. I wondered why humans would willingly queue at a counter to request processed food, then carry it to a table which was not even set, and then eat it from the paper? Afterward, despite having paid for it, the customer themselves are responsible for clearing away the detritus. Very strange. — Gail Honeyman

Lure him out. Send in a 'customer' with a message from me needing to meet him. I'm not the kind of person he can ignore-well, that he used to not-never mind. Once he's out, we can get him to a place we choose."
I nodded. "I can do that."
"No," said Dimitri. "You can't."
"Why not?" I asked, wondering if he thought it was too dangerous for me.
"Because they'll know you're a dhampir the instant they see you. They'll probably smell it first. No Strigoi would have a dhampir working for him-only humans."
There was an uncomfortable silence in the car.
"No!" said Sydney. "I am not doing that! — Richelle Mead

you have to be willing to give your customer-service staff the freedom to work without a script or specific instructions. If you don't dare do this, you have to ask yourself why they were hired in the first place if you don't trust their judgement. And if you don't show them that level of confidence, you shouldn't expect much commitment from them in return. — Lars Kolind

The Customer isn't always right. Sometimes the customer is an asshole. That's the first rule of retail. — Kelly Link

If you work just for money, you'll never make it, but if you love what you're doing and you always put the customer first, success will be yours. — Ray Kroc

In every company which I have done strategic planning, the number-one value people choose is always integrity. The second values may be quality of products and services, caring about people, excellent customer service, profitability , innovation, entrepreneurship, and others. But integrity always comes first. — Brian Tracy

Auctomatic was a compressed start-up experience, going from start to launch to acquisition in under a year. We spent a long time building the product before getting our first customer, whereas with Stripe we made sure we had paying customers from the very start. — John Collison

In fact, I believe the first companies that make an effort to develop an authentic, transparent, and meaningful social contract with their fans and customers will turn out to be the ones that are the most successful in the future. While brands that refuse to make the effort will lose stature and customer loyalty. — Simon Mainwaring

Don't go into business with the sole objective of making lot of money. If you put service, quality, and customer satisfaction first-the money will follow. — Paul Clitheroe

Companies spend as much as 70 percent of their marketing budget to attract new customers while 90 percent of their revenues come from current customers. Many companies lose money on their new customers during the first few years. By overfocusing on acquiring new customers and neglecting current customers, companies experience a customer attrition rate of between 10 and 30 percent a year. Then they waste further money on a neverending effort to attract new customers or win back ex-customers to replace those they just lost. — Anonymous

In 2000, when my partner Ben Horowitz was CEO of the first cloud computing company, Loudcloud, the cost of a customer running a basic Internet application was approximately $150,000 a month. — Marc Andreessen

I found it very helpful not to do the venture round. Instead, I started with very little money, a few thousand dollars, and I did every job myself. I was the first photographer. I was the first customer service rep. I was the first online marketing person. — Jon Oringer

My first customer is myself. When I tell a story I like, I can sleep easy. I'm sorry when audiences don't like it, but I have no choice. — Lina Wertmuller

Sell (service or product) as if you are buying it, convince yourself first that, it is worth buying..
It is very simple; u 'cannot' convince someone till the time you're not convinced — Honeya

It doesn't take much to produce a good merchant of cash-and-carry love: just courage, an infinite capacity for perpetual suspicion, stamina on a 24-hour-a-day basis, the deathless conviction that the customer is always wrong, a fair knowledge of first and second aid, do-it-yourself gynecology, judo - and a tremendous sense of humor. — Sally Stanford