Quotes & Sayings About Customer Care

Cecilia didn't care what the fine print said about free will and God's mysterious ways and blahdy-blah. If God had a supervisor, she would have sent off one of her famous letters of complaint a long time ago. You have lost me as a customer. — Liane Moriarty

I did everything in my power to give my brokers brand identity and clout in the market. I saw my job as parent to build them up and if I took care of them, then they would take care of their customer. — Barbara Corcoran

Determining who the members of your audience are is the most important piece in the business puzzle. — Cendrine Marrouat

The United States is a huge market, and once you get rolling, you can replicate that model over and over pretty easily. Your supply lines are taken care of. You don't have technicians to deal with. You've got your customer base. — Fred DeLuca

Business should never be merely transactional -it should be transformational — Rasheed Ogunlaru

We decided that if we get the culture right, most of the stuff, like building a brand around delivering the very best customer service, will just take care of itself. — Tony Hsieh

a great publicity is a high way to remote customers and a universal key to the gate of ignorance — Ernest Agyemang Yeboah

You are allowed to do this - don't worry about the rules, don't worry about getting into trouble, your job is to take care of the customer. Your job is to make the person leave happy. — John E. Pepper Jr.

Usually all I care about is how elegant or over-the-top the pieces are, it's nice to really get to understand what the customer wants and needs as opposed to just focusing on the aesthetic. — Christian Cota

If anything goes wrong, the customer doesn't care whose fault it is. He's the one who's going to suffer anyway. — Jan Carlzon

We stop at nothing, in offering a quality selection of your pet's everyday needs. Our Fast and Free India wide shipping service extends to +6500 pincodes covering small towns and metros across the country. We bundle up Easy Payment options on most popular pet brands in India with an selection of 3000+ products from all popular brands in dog, cat and fish supplies available in the Indian Pet Care Industry and then some. Our customer service team is a zealous lot to ensure an acme online shopping experience for the pet parents who shop with us. — Karan Gupta

Most managers make the innocent mistake of starting at the opposite end. They try to address individual performance and cultural issues through group announcements: generic statements about the need to own your work, care more about the customer, be a better communicator, etc. Managers hope that these messages will reach their intended audience, that they will move people to take action and change unproductive behaviors. But they mostly don't. It's not because people don't care or don't want to grow. It's because that's not how growth happens, especially the personal kind. Those group announcements, at best, point to something that needs to change. But they do nothing to show people how to make the changes themselves. Great — Jonathan Raymond

People will never respond to you more positively than when you seek to make your impact felt at the human level. — Cendrine Marrouat

Remember that, in the end, the customer doesn't know, or care, if you are small or large as an organization - she or he only focuses on the garment hanging on the rail in the store. — Giorgio Armani

Everyone says Toyota is the best company in the world, but the customer doesn't care about the world. They care if we are the best in town, or not. That's what I want to be. — Akio Toyoda

We used to get in some terrific fights. You have to be just as tough as they are. You can't let them get by with anything because they are going to take care of themselves, and your job is to take care of the customer. I'd threaten Procter & Gamble with not carrying their merchandise, and they'd say, 'Oh, you can't get by without carrying our merchandise.' And I'd say, 'You watch me put it on a side counter, and I'll put Colgate on the endcap at a penny less, and you just watch me.' They got offended and went to Sam, and he said, 'Whatever Claude says, that's what it's going to be.' Well, now we have a real good relationship with Procter & Gamble. It's a model that everybody talks about. But let me tell you, one reason for that is that they learned to respect us. They learned that they couldn't bulldoze us like everybody else, and that when we said we were representing the customer, we were dead serious." In — Sam Walton

I feel constantly the tension of the quarterly cycles, the drive to produce shareowner value at the cost sometimes of customer value and employee value. [But] if you take equal care of the employees, they will take equal care of the customers and then we will get an equal or better opportunity for our shareowners. — Marilyn C. Nelson

What does it mean when customers don't take a deal? Does it mean that they didn't want the product as much as they did want the one they bought? Is a negative signal as strong as a positive one? Perhaps they like Champagne but already have a lot in stock. Maybe they just didn't see your e-mail newsletter that month. There are a lot of reasons why someone doesn't take an action, but there are few reasons why someone does. In other words, you should care about purchases, not non-purchases. The fancy way to say this is that there's an "asymmetry" in the data. The 1s are worth more than the 0s. If a customer matches another customer on three 1s, that's more important than matching some other customer on three 0s. What stinks though is that while the 1s are so important, there are very few of them in the data - hence, the term "sparse. — John W. Foreman

The waiter has to come from a place of concentration, subjugation, and complete, limitless service. Nothing is too much trouble. The customer is always right, even when he is wrong. There is no limit to what you will do to serve while that person is in your bar and in your care. — Stuart Wilde

Indian car buyers have not really been exposed to customer care in a competitive environment. — Ratan Tata

What is good customer service about then?

One word: caring.

Bad customer service happens when the employee doesn't care.

You could chalk it up to low wages or getting paid regardless of results. But that's not it either.

Hiring managers need to do two things and two things only:

1. Hire employees that ALREADY care and are ALREADY motivated.

2. Repeat step 1.

When this is done, everything changes.

People are happy on both sides of the table.

Costs for management and training plummet — Richie Norton

It puts the provider in a situation of looking for ways to have someone else pick up a piece of the cost. As a result, every customer who has insurance ends up paying a 'hidden premium.' It simply adds to the health care cost burden. — Dave Obey

If we don't take care of our customers, someone else will. — Edgar Mitchell

Perception is assumed to be reality until clients encounter the reality of the brand, don't fake it — Bernard Kelvin Clive

Service heroes strive to exceed the customer's expectations. — Marilyn Suttle

In the case of maternal health care, you look at, well naturally, it's the mother who's the customer, who makes the decisions. But in truth, the mother in many areas, in certain parts of India, the mother has very little decision-making power at all. The real decision-maker is the mother-in-law. — Jacqueline Novogratz

Sam Walton's values are: treat the customer right, take care of your people, be honest in your dealings, pass savings along to the customer, keep things simple, think small, control costs and continuously improve operations. — Michael Bergdahl

Look after the customer and the business will take care of itself — Ray Kroc

One customer well taken care of could be more valuable than $10,000 worth of advertising. — Jim Rohn

Our customers are not our competitors. We compete for them, not with them. — T Jay Taylor

I write them to improve my productivity as a programmer. Making the quality assurance department happy is just a side effect. Unit tests are highly localized. Each test class works within a single package. It tests the interfaces to other packages, but beyond that it assumes the rest just works.

Functional tests are a different animal. They are written to ensure the software as a whole works. They provide quality assurance to the customer and don't care about programmer productivity. They should be developed by a different team, one who delights in finding bugs. — Martin Fowler

The successful salesperson cares first for the customer, second for the products. — Philip Kotler

The jogger sighed. He pulled out his phone and my eyes got big, because it glowed with a bluish light. When he extended the antenna, two creatures began writhing around it-green snakes, no bigger than earthworms.
The jogger didn't seem to notice. He checked his LCD display and cursed. "I've got to take this. Just a sec ... " Then into the phone: "Hello?" He listened. The mini-snakes writhed up and down the antenna right next to his ear.
Yeah," the jogger said. "Listen-I know, but ... I don't care if he is chained to a rock with vultures pecking at his liver, if he doesn't have a tracking number, we can't locate his package ... A gift to humankind, great ... You know how many of those we deliver-Oh, never mind. Listen, just refer him to Eris in customer service. I gotta go. — Rick Riordan

When you're taking care of the customer, you can never do too much. And there is no wrong way ... if it comes from the heart. — Debbi Fields

People don't care how much you know until they know how much you care — Theodore Roosevelt

Customer service was my number one priority. A lot of people run their businesses like their customers are dummies. This is a mistake. If you're just out to take their money, they know it. But if you genuinely care about what you're doing, they will respond. — Sophia Amoruso

Until you understand your customers - deeply and genuinely - you cannot hope to serve them — Rasheed Ogunlaru

I genuinely believe that any business can create a competitive advantage through giving outstanding customer care. — Gary Vaynerchuk

The interesting thing is when we design and architect a server, we don't design it for Windows or Linux, we design it for both. We don't really care, as long as we're selling the one the customer wants. — Michael Dell

Knowing your customer means knowing what your customer really wants. Maybe it is your product, but maybe there's something else, too: recognition, respect, reliability, concern, service, a feeling of self-importance, friendship, help - things all of us care more about as human beings than we care about malls or envelopes. — Harvey B. Mackay

People do not just buy products. They buy better versions of themselves. And the packages in which they want the products to be delivered must come from humble and approachable brands. People have no patience for fluff. — Cendrine Marrouat

I have a three-legged milk stool in my office perched on top of a cabinet. It is a great symbol for how to succeed in business. There are three legs: Take care of the customer, have a little fun, make a little money. If you don't do that, it doesn't work, but if you do, it comes together easily. — Larry H. Miller

With businesses, you go to the same places because you like the service, you like the people and they take care of you. They greet you with a smile. That's how people want to be treated, with respect. That's what I tell my employees.. customer service is very important. — Magic Johnson