Quotes & Sayings About Client Relationships

Look for the positive qualities in your client's negative behavior. — Marilyn Suttle

Unlike other relationships that have a purpose beyond themselves and are clearly delineated as such (dentist-patient, lawyer-client, teacher-student), the writer-subject relationship seems to depend for its life on a kind of fuzziness and murkiness, if not utter covertness, of purpose. If everybody put his cards on the table, the game would be over. The journalist must do his work in a kind of deliberately induced state of moral anarchy. — Janet Malcolm

In all death penalty cases, spending time with clients is important. Developing the trust of clients is not only necessary to manage the complexities of the litigation & deal with the stress of a potential execution; it's also key to effective advocacy. A client's life often depends on his lawyer's ability to create a mitigation narrative that contextualizes his poor decisions or violent behavior. Uncovering things about someone's background that no one has previously discovered--things that might be hard to discuss but are critically important--requires trust. Getting someone to acknowledge he has been the victim of child sexual abuse, neglect, or abandonment won't happen without the kind of comfort that takes hours and multiple visits to develop. Talking about sports, TV, popular culture, or anything else the client wants to discuss is absolutely appropriate to building a relationship that makes effective work possible. — Bryan Stevenson

Leadership is about relationships - whether it's a business deal with a client or a conversation with a family member - our ability to understand and appreciate individual uniqueness and perspective is paramount to living a fulfilled life. — Steve Knox

I met him when I was 18. We split up when I was 38. He saw me grow up too. He was a client, and also a friend. Such things are more common than people might think. This arrangement was not so different than many American relationships. That's why the laws against prostitution have got to go. They are totally unfair and mean. — Annie Sprinkle

I try to incorporate life's lessons from everyone around me and pay it forward anytime I can. I look at every person I meet as a new and thrilling experience with which I'm gifted. Every new city or country or continent that I visit is a beautiful exploration from which I can learn. Every new client or project represents the possibility of meeting new people and having new adventures. — Andrea Michaels

I have sometimes said to a client: "If you are so in touch with your feelings from your abusive childhood, then you should know what abuse feels like. You should be able to remember how miserable it was to be cut down to nothing, to be put in fear, to be told that the abuse is your own fault. You should be less likely to abuse a woman, not more so, from having been through it." Once I make this point, he generally stops mentioning his terrible childhood; he only wants to draw attention to it if it's an excuse to stay the same, not if it's a reason to change. — Lundy Bancroft

I consider therapy successful when the family members (or individual clients) have discovered ways to get what they need from their relationships with the people in their lives, so that their relationship with me is no longer necessary to sustain them. Like a chemical catalyst that facilitates a reaction between two other substances, the therapeutic relationship catalyzes the transformation of relationships in the lives of clients. But the real healing takes place not in the therapeutic relationship but in the client's relationships with significant others. — Joseph A. Micucci

Read the news every morning" or "Call one client each day" are easy to monitor, while vague resolutions such as "Be more informed" or "Cultivate better client relationships" are hard to monitor ... Accurate monitoring helps determine whether a habit is worth the time, money, or energy it consumes. — Gretchen Rubin