Peter M. Senge Quotes

Chris Argyris Criticized "good Communication That Blocks Learning," Arguing That Formal Communication Mechanisms Like Focus Groups And Organizational Surveys In Effect Give Employees Mechanisms For Letting Management Know What They Think Without Taking Any Responsibility For Problems And Their Role In Doing Something About Them. These Mechanisms Fail Because "they Do Not Get People To Reflect On Their Own Work And Behavior. They Do Not Encourage Individual Accountability.

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