Thomas Baumgartner Quotes & Sayings

Automotive sales is changing. What skills are required at the front line today and how do you develop them? According to our data, we're getting fewer visits to dealers but conversion rates are going up and up. Customers now visit a dealer simply to see the car in the flesh and then to buy it, so they've already more or less decided what to buy from all the information available online. For us, it's important to ensure that in our digital channels we can still provoke the same feelings, the sensations and the comfort with the brand that we used to always do in the dealerships. The — Thomas Baumgartner