Stephen Bungay Quotes & Sayings

Sins of omission should be regarded as far more serious than sins of commission, — Stephen Bungay

We are extraordinarily reluctant to admit that luck plays a part in business success. — Stephen Bungay

If Clausewitz is right, no one should develop a strategy without taking into account the effects of organizational friction. Yet we continue to be surprised and frustrated when it manifests itself. We tend to think everything has gone wrong when in fact everything has gone normally. — Stephen Bungay

At least since the time of In Search of Excellence in 1980, its first blockbuster bestseller, management literature has rejected the model of a business organization as a machine and its people as robots. Managers are exhorted to stop managing and start leading, to empower people, and to master something called "change management." The volume of the volumes has become cacophonous. However, many managers remain rather confused, as there is little consensus about how empowerment is actually supposed to work. — Stephen Bungay

The trouble is that organizations like processes. They are warm, familiar things and can be rolled out fairly easily. It is therefore tempting to understand strategy execution as a process, distribute the forms, get everyone to fill them in, and relax. The result will be resentment, rigidity, and stagnation. — Stephen Bungay

What cannot be made simple cannot be made clear and what is not clear will not get done. — Stephen Bungay

In any case, a leader who believes that he can make a positive difference through continual personal interventions is usually deluding himself. He thereby takes over things other people are supposed to be doing, effectively dispensing with their efforts, and multiplies his own tasks to such an extent that he can no longer carry them all out. The demands made on a senior commander are severe enough as it is. It is far more important that the person at the top retains a clear picture of the overall situation than whether some particular thing is done this way or that. — Stephen Bungay

Nature programmed us to think for ourselves, take risks, and seize unexpected opportunities. This in turn suggests that if an organization wants to encourage such behavior, the most important thing it can do is to identify and stop doing whatever is currently inhibiting it. To put it bluntly, it should get off people's backs. — Stephen Bungay

Do not try to predict the effects your actions will have, because you can't. Instead, encourage people to adapt their actions to realize the overall intention as they observe what is actually happening. Give them boundaries which are broad enough to take decisions for themselves and act on them. — Stephen Bungay

What matters about creating alignment around a strategy is not the volume of communication, but its quality and precision. — Stephen Bungay

Understanding gets compliance. Only belief gets commitment. — Stephen Bungay

And even if we make good plans based on the best information available at the time and people do exactly what we plan, the effects of our actions may not be the ones we wanted because the environment is nonlinear and hence is fundamentally unpredictable. As time passes the situation will change, chance events will occur, other agents such as customers or competitors will take actions of their own, and we will find that what we do is only one factor among several which create a new situation. — Stephen Bungay

Having worked out what matters most now, pass the message on to others and give them responsibility for carrying out their part in the plan. Keep it simple. Don't tell people what to do and how to do it. Instead, be as clear as you can about your intentions. Say what you want people to achieve and, above all, tell them why. Then ask them to tell you what they are going to do as a result. — Stephen Bungay