Lars Kolind Quotes & Sayings
Enjoy the top 1 famous quotes, sayings and quotations by Lars Kolind.
Famous Quotes By Lars Kolind
you have to be willing to give your customer-service staff the freedom to work without a script or specific instructions. If you don't dare do this, you have to ask yourself why they were hired in the first place if you don't trust their judgement. And if you don't show them that level of confidence, you shouldn't expect much commitment from them in return. — Lars Kolind