Jeffrey Gitomer Quotes & Sayings

I believe that a smile is the attribute of a positive attitude, both for yourself and the perception of others. — Jeffrey Gitomer

Improve writing skills: 1. Keep paragraphs short. 2. Use bold and CAPS to make points. 3. Start with a question or short statement. 4. Give me meat in the middle. All meat. 5. Make me smile, think, or act at the end. — Jeffrey Gitomer

Customers will want to talk to you if they believe you can solve their problems. — Jeffrey Gitomer

To be a great leader of people - inspire them to follow you, not your rules. — Jeffrey Gitomer

Change is REFINEMENT. Change is GROWTH. Change is MOVEMENT. Change is OPPORTUNITY. — Jeffrey Gitomer

Most salespeople would like to think of themselves as being rock stars, but they don't display the talent to match their definition. — Jeffrey Gitomer

We use social media as an adjunct to my total media/market outreach. — Jeffrey Gitomer

Sales is survival, the best-prepared are most likely to survive. — Jeffrey Gitomer

Failure is not about insecurity. It's about lack of execution. — Jeffrey Gitomer

One of the most powerful aspects of service - being different. What is WOW? WOW! is great service! WOW! separates the EXTRAordinary from the ordinary. WOW! Separates the strong from the weak. WOW! separates the sincere from the insincere. WOW! separates the pro's from the con's. WOW! separates the yes's from the no's. WOW! is the full measure of your personal power, and the way you use it. WOW! is doing what others can't (or won't). WOW! is what you do for others in an exceptional way. WOW! is the ticket to success. Your ticket. Are you WOW? — Jeffrey Gitomer

The deeper your belief, the deeper your pockets. — Jeffrey Gitomer

Don't dwell on the problem; concentrate on the solution. — Jeffrey Gitomer

You don't get great at selling in a day. You get great at selling day by day. — Jeffrey Gitomer

My readers and my audiences have turned into my followers. They are more than interested in what I have to say in the subjects of sales, loyalty, attitude, networking, business social media, and becoming a trusted advisor. — Jeffrey Gitomer

Create a story of WOW that will be retold. — Jeffrey Gitomer

The best way to apologize is to let the customer vent first. Don't interrupt, just take notes and make empathetic noises. You can even tell the customer that it makes you mad too. Second, ask the customer what their speed of need is. Tell them what they ant to hear. That you apologize, that you understand how they feel, that you are meeting with the appropriate people to get a resolve, and that it will be done in 24-hours. — Jeffrey Gitomer

Selling is a natural skill. It's developed as a child. You may know it as persuasion. — Jeffrey Gitomer

Accepting responsibility is the fulcrum point for succeeding at anything. — Jeffrey Gitomer

Great salespeople are relationship builders who provide value and help their customers win. — Jeffrey Gitomer

There is no one way to Happiness. Happiness is the way! It's inside your head FIRST and everyplace else second — Jeffrey Gitomer

My website, my email magazine, my blog, my books, my corporate seminars, and my public seminars all create the ability for social media to work and all build reputation and ranking. — Jeffrey Gitomer

Many salespeople are trying to make their quota rather than developing a deeper belief in their product or service - and even worse, they don't have a strong enough belief in themselves. — Jeffrey Gitomer

Lunch should consist of at least 1/3 relationship building talk. If you don't have time for business talk, it was a very successful lunch. — Jeffrey Gitomer

problems, your challenges, your obstacles, your goals, and your ideas in writing. Make small lists such as a: To-do list. Everything you need to do, big and small. To-call list. Everyone you need to call, major and minor. To-get over list. Baggage in your life, empty and full. To-resolve list. Things that need decision or resolution. To-pay list. All matters of money you think about, paid and unpaid. — Jeffrey Gitomer

Mistakes in judgment are the best teachers in the world, and if you choose to learn from them then you will begin to trust yourself and understand that, correct or incorrect you were decisive and moved on. — Jeffrey Gitomer

People don't want to be sold! People want to buy! — Jeffrey Gitomer

Take more chances than you dare. You'll make more sales than you expect. That's the formula. — Jeffrey Gitomer

If you want to be the best salesperson, first you must be the best person. — Jeffrey Gitomer

Prepare to win, or lose to someone who is. — Jeffrey Gitomer

Bankrupsy stays on your record for 7-10yrs. That gives you an idea how long it takes to rebuild trust. — Jeffrey Gitomer

Rock stars, like anyone else, have to show discipline and take consistent good actions. — Jeffrey Gitomer

Quality performance starts with a positive attitude. — Jeffrey Gitomer

Create a friendly atmosphere on the inside and outside. Live Friendly. Be a friendly person on the inside. Have the attitude it takes to be smiling internally first. — Jeffrey Gitomer

Trust is not a request, Trust is earned. — Jeffrey Gitomer

If you own the problem, you own the customer. If you lose the problem, you lose the customer. It's that simple. — Jeffrey Gitomer

Obstacles can't stop you. Problems can't stop you. Most of all, other people can't stop you. Only you can stop you. — Jeffrey Gitomer

Your customers are judging every aspect of every transaction and rating everything, from friendliness of people to ease of doing business to quality of product to service after the sale. — Jeffrey Gitomer

The love of what you do, combined with your belief in what you do, will not determine your success. It will determine how hard you will work and how dedicated you will be to achieving it. Success just shows up from there. — Jeffrey Gitomer

Your mental attitude is your motivation and your inspiration. — Jeffrey Gitomer

The more a prospective customer clicks on you and your stuff, the easier it is for them to make a buying decision in your favor. — Jeffrey Gitomer

Invest time, don't spend it. — Jeffrey Gitomer

I don't want features, I want value. I don't want benefits, I want value. — Jeffrey Gitomer

Biggest question: Isn't it really 'customer helping' rather than customer service? And wouldn't you deliver better service if you thought of it that way? — Jeffrey Gitomer

The biggest mistake businesses make is advertising before they have become well known. — Jeffrey Gitomer

Satisfied customers are apathetic. Loyal customers will be your advocate. — Jeffrey Gitomer

All things being equal, people want to do business with their friends. — Jeffrey Gitomer

People who to back and chastise themselves, or second guess themselves, for making a wrong decision or a weak decision continues to set themselves up for failure in future decisions simply because they don't trust themselves. — Jeffrey Gitomer

The buyer, the prospect, the customer expects you to have knowledge of their stuff, not just your stuff. — Jeffrey Gitomer

Ignore people who tell you 'you can't' or try to discourage you. — Jeffrey Gitomer

Some people serve with pride - because they 'want to' do and be their best; other people serve with disdain because they 'have to' do their job. Which person do you think will end up running the show? — Jeffrey Gitomer

Every time a customer calls or you call a customer, you have an opportunity and a choice. What choice are you making? — Jeffrey Gitomer

Trust is even more important than love. — Jeffrey Gitomer

Before you can get what you want, you have to know what you want,and make a game plan to get it — Jeffrey Gitomer

In sales, it's not what you say; it's how they perceive what you say. — Jeffrey Gitomer

Asking, "How much is it?" is THE BIGGEST buying signal. Telling me, "Your price is too high." is THE SECOND BIGGEST buying signal — Jeffrey Gitomer

Trust is not spoken, Trust is a feeling. — Jeffrey Gitomer

Your YES! Attitude is permission... A YES! Attitude is your ability to think, listen, speak, and react in a positive way. Your YES! Attitude is permission... To see the good in things, not the bad. To see how to make bad things good. To see the opportunity and the resolve when an obstacle faces you. To see things from the what is right side, not the what is wrong side. To treat others the way you want to be treated. To encourage others when they need support. To never let the negative things affect you for more than five minutes. To (almost) never have a "bad day." To have something nice or humorous to say. To be internally happy. To work at maintaining your attitude every day. — Jeffrey Gitomer

I'VE SAVED THE BEST FOR LAST: There is ONE technique that can work to both find the risk, and close the deal. BUT it's a delicate one that requires mastery through preparation and practice. The strategy is called: What's the risk? What's the reward? When a prospect hesitates, you simply ask him or her to list the risks of purchase. Actually write them down. Prompt others. If the prospect says "I'm not sure," you ask, "Could it be ..." After you feel the list is complete, ask the prospect to list the rewards. Write them down, and embellish as much as possible without puking on the prospect. Then eliminate the risks one by one with lead in phrases like: Suppose we could ... did you know that ... I think we can ... Then you simply ask, "can you see any other reasons not to proceed?" One at a time, brick by brick, remove the risks that the buyer perceives as fatal mistakes in his decision-making process. Then drive home the rewards, both emotionally and logically. — Jeffrey Gitomer

It seems to me that it's actually harder to invent excuses than it is to get a sale. — Jeffrey Gitomer

Take action every day - some small dose at a time. — Jeffrey Gitomer

Master the web and you will master your universe - and your (on-line) bank account. — Jeffrey Gitomer

buying from. 4. I perceive a value in the product that I am purchasing. — Jeffrey Gitomer

Listening is the hard part. Listening is the important part. The hot button is in the prospect's response. — Jeffrey Gitomer

Next time someone tells you 'never,' remember that means 'not for at least one hour.' — Jeffrey Gitomer

Rich relationships lead to much more than money. They lead to success, fulfillment, and wealth. — Jeffrey Gitomer

Memorable customer service can only take place in a human-to-human situation. — Jeffrey Gitomer

The secret to climbing up is to put your heart into your work. — Jeffrey Gitomer

Leads to relationship. That's not the life cycle, that's the life cycle of sales. — Jeffrey Gitomer

Go to humorous events at comedy clubs and watch laughable movies. — Jeffrey Gitomer

Attitude drives actions. Actions drive results. Results drive lifestyles. That's a quote from America's business philosopher, Jim Rohn. — Jeffrey Gitomer

Home Depot knows 'the more they help, the more they sell'-oh by the way, for the 'bottom liners' who disagree-it's also vice-versa. — Jeffrey Gitomer

Attitude, humor and action (persistence) will whip fears and rejection. Fear of failure doesn't exist, if you believe it doesn't. — Jeffrey Gitomer

You can't be a winner if you're a whiner ... wiener. — Jeffrey Gitomer

If you make a sale, you can earn a commission. If you make a friend, you can earn a fortune! — Jeffrey Gitomer

If all it takes is an angry stranger to ruin your day, what are you going to do if something really serious happens? Why give someone else control of your life like that? — Jeffrey Gitomer

If you are going to leave message, you have to be able to give enough value or reason to get your voice mail returned. — Jeffrey Gitomer

Becoming well known (at least among your prospects & connections) is the most valuable element in the connection process. — Jeffrey Gitomer

People don't like to be sold, but they love to buy. — Jeffrey Gitomer

Resilience is not what happens to you. It's how you react to, respond to, and recover from what happens to you. — Jeffrey Gitomer

The best way to do business with a liar is confront them with the truth. Tell them that you do business as a partner. If your lying customer still can't see the light, tell him that you may not be the best choice for business, and that you think you have someone that can serve him better. Then, refer him to the competitor that you hate the most. — Jeffrey Gitomer

A person who seems to have all of the answers, usually isn't listening. — Jeffrey Gitomer

What is the image you have of yourself? — Jeffrey Gitomer

I put myself in front of people who can say yes to me, and I deliver value first. — Jeffrey Gitomer

Positive attitude is the foundation of your life - and the determining factor of your ability to serve. — Jeffrey Gitomer

Positive mental attitude is determined by you. Not others. — Jeffrey Gitomer

People who are cocky and arrogant say, 'I know that' and move along. People who are confident and positive ask themselves,' How good am I at that?' and seek to improve — Jeffrey Gitomer

Rules are in every company for everyone to follow. Eh, except salespeople.
Jeffrey Gitomer — Jeffrey Gitomer

Friendly makes sales - and friendly generates repeat business. — Jeffrey Gitomer

If you don't give trust to others, it's because you haven't earned it. If you don't have trust form others, it's because YOU haven't earned it. — Jeffrey Gitomer

It never ceases to amaze me that companies will spend thousands of hours and millions of dollars teaching people 'how to sell,' and not one minute or not $10 on 'why they buy.' And 'why they buy' is all that matters. — Jeffrey Gitomer

When you hear bosses talk about their best salespeople, they often refer to them as rock stars. It's the highest praise your boss can give someone on your team. — Jeffrey Gitomer

The key is not to call the decision maker. The key is to have the decision maker call you. — Jeffrey Gitomer

The secret to sucessful customer service starts with YES! — Jeffrey Gitomer

The best way to learn how to become trustworthy is to study other trustworthy people. — Jeffrey Gitomer

Failure is an event, not a person. Think of failure as 'it' and not 'me'. — Jeffrey Gitomer

The most killer questions in sales: "Mr. Jones, when I say (insert your product, your company, or anything you want an opinion about here) what one word comes to mind?" This is the most powerful question because it not only gives you top of mind awareness (the customer "hot button"), it also tells you their attitude towards it. — Jeffrey Gitomer

If you want or need to move, move with a winning record of success, move with a plan, and move to something you love. — Jeffrey Gitomer

How friendly are your companies' first words? Just try this ... start all conversations with customers using one of the following words or phrases: 'great!' 'no problem', 'you're in luck', 'that's my favorite problem'. — Jeffrey Gitomer

If you look deep inside trust, you'll find truth. — Jeffrey Gitomer

Random acts of kindness and the desire to do the best job possible lead to trust. — Jeffrey Gitomer