Jean G. Boulton Quotes & Sayings

Wishing the world was predictable an controllable does not make it so, and it might make us disregard what is actually happening — Jean G. Boulton

First, adaptability and resilience require diversity, variation, and fluctuations. Allen (2001) describes the need for this redundancy (that is, having more options or pathways that are necessary to function like a machine) as the law of excess diversity. He is saying that unless there are more pathways or options (called degrees of freedom by mathematicians) than are required to operate efficiently, there is no resilience to changing circumstances. However much diversity seems requisite (Ashby, 1956) for a system to function at a given time, more than this will be required to cope with what is likely to happen in the future. — Jean G. Boulton

What is easy to miss in saying all this is that embracing complexity can actually makes things easier, simpler, and more straightforward! How much time gets spent by organizations making cases, forming detailed plans, completing analyses, and demonstrating outcomes? How much of this really gets to the heart of the situation and really determines either what to do or what has been done? Perhaps less planning but more experimentation would be not only more effective but also simpler? Perhaps more focus on the initial selecting of good professionals, allowing them more autonomy to respond more effectively to the situations they are facing, would be less time consuming than the considerable efforts put in by managers to direct, measure, and control their performance. If the world is complex, then acting congruently with that complexity can be simpler than trying to control a machine that does not exist. — Jean G. Boulton

Allen (1997: 17) says: 'The capacity to adapt and respond to external and internal variation, although requiring some "instability" can be the origin of the system's resilience. This is an example of the complexity of some of these issues in which adaptability may allow stasis in a broader sense, and rigidity may lead to collapse.' He is saying that it is being not entirely stable, being able to wobble about, that allows the system to be resilient and almost stable! — Jean G. Boulton

So why is it helpful to explore this story, this 'experience' from the point of view of science? Why not just rely on personal experience? Exploring complexity theory allows a direct challenge to the implicit assumptions many people hold that science implies the world is 'mechanical', that it is indeed predictable and controllable. The fact that complexity is a 'new science' has power. Indeed, it reframes science and emphasizes that the only reliable way to investigate the way things are, and certainly the way things change, is through paying attention to the local detail - to the 'minutely organized particulars', as William Blake (1908) called them. — Jean G. Boulton