B. Joseph Pine II Quotes & Sayings
Enjoy the top 5 famous quotes, sayings and quotations by B. Joseph Pine II.
Famous Quotes By B. Joseph Pine II
Twelve years ago we characterized the scene as poor service, no service, or self-service. Unfortunately, little has changed. As a result, customers understandably hesitate to pay any premium. Profitability therefore suffers, wages stagnate, and workers disengage - creating a downward spiral to yet more miserable service. — B. Joseph Pine II
The experience of being understood, versus interpreted, is so compelling you can charge admission. — B. Joseph Pine II
It's easier to be authentic if you don't say you are authentic. — B. Joseph Pine II
Experiences are as distinct from services as services are from goods. — B. Joseph Pine II
The history of economic progress consists of charging a fee for what once was free. — B. Joseph Pine II