Understanding Customers Quotes & Sayings

Does your manager know that you talk to your customers like this? (Blaine)
If you'd like to talk to my mother, who owns this bar, my overindulgent brother, who manages it, or my father, who delights in kicking everyone's ass around, about your treatment by me, just let me know and I'll be more than happy to go get one of them for you. I know they'd just love to waste their time dealing with you. They're real understanding that way. (Aimee) — Sherrilyn Kenyon

Senator, we are groping for understanding, the knowledge you assume I possess doesn't exist' - 'The only effective regulation lies in the propensity of customers to choose alternatives, of investors to move their funds elsewhere and of labour to acquire technical skills' - 'Senator, if I seem clear to you, you must have misunderstood me' - 'Unfortunately, Senator, nobody knows where the next innovative idea is coming from. Political decisions are never random and will always lose out to innovative alternatives — Alan Greenspan

From now on, the technology companies that succeed will be those that have developed skills at listening and a sophisticated understanding of their customers' industries. — Samuel J. Palmisano

People ask me, how is managing in the New Economy different from managing in the Old Economy? Actually, it's a lot the same. It's about the financial discipline of the bottom line, understanding your customers, segmenting your customers by their needs, and building a world-class management team. — Meg Whitman

Digital Masters spend time understanding customer behavior and designing the customer experience from the outside in. A Digital Master figures out what customers do and why, where, and how they do it. The company then works out where and how the experience can be digitally enhanced across channels. — George Westerman

Conversation fertilizes our understanding and that is why customers are demanding that businesses converse with them rather than talk down to them. — J. N. HALM

The shareholders who financed the risk taking had no real understanding of what the risk takers were doing, and, as the risk taking grew ever more complex, their understanding diminished. All that was clear was that the profits to be had from smart people making complicated bets overwhelmed anything that could be had from servicing customers, or allocating capital to productive enterprise. — Michael Lewis

Employee ideas illustrate the profound understanding of a company's capabilities and customers that only people working on the front-lines can possess. — Alan G. Robinson

Christians agree that when we sell and market, we need to show potential customers that a product "adds value" to their lives. That doesn't mean it can give them a life. But because Christians have a deeper understanding of human well-being, we will often find ourselves swimming against the very strong currents of the corporate idols of our culture. — Timothy Keller

With support jobs moving to China and India, it's not surprising that English-speaking countries' top frustration revolves around the difficulty of understanding customer service representatives. However, even if the level of customer service is exceptional, the extent to which poorly-understood accents trump quality of service speaks to English-speaking customers' growing intolerance of non-native speech, more so than in other countries. — Bob Hayes

If you're going to harness the power of digital marketing to drive your online business to dizzying new heights, you need a thorough understanding of your market, how your customers are using digital technology, and how your business can best utilize that same technology to build enduring and mutually rewarding relationships with them. — Damien Ryan

Great brands solve problems for their customers in profound ways because they understand the pain points and anticipate needs based on that understanding. — Gabriel Aluisy

The first step in understanding the sex industry is to understand the customers, the johns ... These men have already violated moral standards - and they know it. Talking about right and wrong aren't compelling arguments for them. They are criminals who have chosen to break the law and hurt people, many of them young people. — Joseph Parker

Authentic marketing is not the art of selling what you make but knowing what to make. It is the art of identifying and understanding customer needs and creating solutions that deliver satisfaction to the customers, profits to the producers and benefits for the stakeholders. — Philip Kotler

It may be a lot more personally rewarding to focus on the marvelous new equipment, but the focus should be on customers - attracting them, courting them, rewarding them, understanding them and binding them to you. — John Romero

Our development strategy is based on a deep understanding of our customers. They want high-quality products and good service. — Liang Wengen

The real threat from cranks is not that their customers might die
there is the odd case, although it seems crass to harp on about them - but that they systematically the public's understanding about the very nature of evidence. — Ben Goldacre