Quotes & Sayings About Successful Customer Service

The relationship between nurturance and moral self-interest can be seen most clearly in nurturant forms of business practice. It involves the humane treatment of employees, the creation of a safe and humane workplace, social and ecological responsibility, fairness in hiring and promotion, the building of a work community, the development of excellent communication between employees and management and between the company and its customers, opportunities for employee self-development, a positive role in the larger community, scrupulous honesty, a regard for one's customers and for the public, and excellent customer service. Policies such as these have increased the productivity and success of many businesses. They are models of how Nurturant Parent morality can function to help businesses be successful and to allow owners, investors, and employees to seek their self-interest within this moral system. Moral — George Lakoff

Southwest Airlines is successful because the company understands it's a customer service company. It also happens to be an airline. — Harvey MacKay

The most successful businesses have leaders that see the correlation between customer service and sales ... not as separate departments, but as complimentary components for growth. — Steve Maraboli

I will not be defined by the marks left on me by the world, but by the mark I leave on the world (referring to the facial scars he still carries from his successful 1991 battle against cancer, which caused him to be turned down for a customer service job because he was "too ugly"). — James Houston Turner

The secret of successful retailing is to give your customers what they want. And really, if you think about it from the point of view of the customer, you want everything: a wide assortment of good quality merchandise; the lowest possible prices; guaranteed satisfaction with what you buy; friendly, knowledgeable service; convenient hours; free parking; a pleasant shopping experience. — Sam Walton