Quotes & Sayings About Service Recovery

In many situations involving service recovery - the problem itself became the catalyst for the creation of even greater trust as the companies took the issues head-on and worked through the difficult problem in a way that restored confidence. — Stephen Covey

When things go wrong, your best recovery effort is required. But don't just provide the missing piece (that's the recovery), also provide uniquely personal assistance (that's the memorable effort). — Ron Kaufman

Once my loved one accepted the diagnosis, healing began for the entire family, but it took too long. It took years. Can't we, as a nation, begin to speed up that process? We need a national campaign to destigmatize mental illness, especially one targeted toward African Americans. The message must go on billboards and in radio and TV public service announcements. It must be preached from pulpits and discussed in community forums. It's not shameful to have a mental illness. Get treatment. Recovery is possible. — Bebe Moore Campbell

In recovery, we try to take the opposite of our character defects/shortcomings and turn them into principles. For example, we work to change fear into faith, hate into love, egoism into humility, anxiety and worry into serenity, complacency into action, denial into acceptance, jealousy into trust, fantasizing into reality, selfishness into service, resentment into forgiveness, judgmentalism into tolerance, despair into hope, self-hate into self-respect, and loneliness into fellowship. Through this work we learn to understand the principles of our program. — Anonymous

The insights that freed Jud were similar to the ones that led to my own recovery from spiritual workaholism after being confronted by my boss years ago. I came to realize that God didn't love me because I made myself valuable through service; on the contrary, I was valuable because I was loved by God. I could stop working like a slave to justify myself; I just needed to recognize - and celebrate - my adoption as God's child. — Lee Strobel

I fully support the goal of species protection and conservation and believe that recovery and ultimately delisting of species should be the U.S. Fish and Wildlife Service's top priority under ESA. — Dennis Cardoza