Service Culture Quotes & Sayings

I did work at a mall in college - I think retail/customer service is just one of the most hideous jobs in the world. So I always try to be extra nice when I go into a store. But malls are part of our culture, if you watched any teen comedy in the '80s. it's clear that malls are where we live! — Jayma Mays

If you were a customer, would you come back to buy your products or services? — Ron Kaufman

Occasionally problems will occur. When it happens to your customers, fix the problem fast. Make it your speed and generosity that gets remembered, not the problem. — Ron Kaufman

Promise too much and you'll have plenty of room to fail. Promise little and you'll have plenty of room to excel. — Ron Kaufman

While we pay lip service to the virtues of reading, the truth is that there is still in our culture something that suspects those who read too much, whatever reading too much means, of being lazy, aimless dreamers, people who need to grow up and come outside to where real life is, who think themselves superior in their separateness. — Anna Quindlen

The greatest service which can be rendered any country is to add a useful plant to its culture.
The Fruit Hunters — Thomas Jefferson

Let your imagination soar. What you can do for customers is more than you see today. — Ron Kaufman

When something needs to be improved, take your medicine - fix it. — Ron Kaufman

Be confident enough to encourage confidence in others. — Ron Kaufman

Be the mirror in which people admire their true potential. — Ron Kaufman

Silent customers can be deadly. Encourage them to complain. — Ron Kaufman

In this world, this life, "flow" [the times when our work or play so absorbs and attunes our energies that we lose track of time] comes to an end. The canvas is dry, the fugue is complete, the band plays the tag one more time and then resolves on the final chord. And, too, the book is finished, the service is over, the lights go up in the darkened theater and we emerge blinking into the bright lights of the "real world." But what if the timeless, creative world we had glimpsed is really the real world -- and it is precisely its reality that gave it such power to captivate us for a while? What if our ultimate destiny is that moment of enjoyment and engagement we glimpse in the artist's studio? — Andy Crouch

They dressed for dinner and followed the strict discipline of upper class English families. The next morning they took me with them for the county fox hunt. Since I could not ride, I asked to be excused. But I did get to see the ritual of dress, the hierarchy observed among hunting types, the blowing of horns, the handling of beagles, a poor fox being run to death and having its tail (brush) cut off. Having achieved their object, glasses of sherry were passed round like prasad after a religious service. — Khushwant Singh

When the alarm bell rings, you'd better wake up and realize that the customer expects more from you today than he did the day before. You'd better find ways to be better. — Gary L. Tooker

On the Bigotry of Culture:
: it presented us with culture, with thought as something justified in itself, that is, which requires no justification but is valid by it's own essence, whatever its concrete employment and content maybe. Human life was to put itself at the service of culture because only thus would it become charged with value. From which it would follow that human life, our pure existence was, in itself, a mean and worthless thing. — Jose Ortega Y Gasset

When you're out of quality, you're out of business. — Phil Crosby

The first two concepts - morality and immorality - are well understood in America: codes and boundaries of behavior are set by principles, doctrines, dictate, or convention. It's the third one - amorality - that is largely misunderstood but crucial to identify and comprehend. Amorality is a state of affairs where there are no moral principles or rules to follow or betray. None. Even though a culture may have rules regarding physical behavior, if there are no moral standards regarding truth, for example, then one cannot be right or wrong in such a societal vacuum because there is nothing to be right or wrong about. Therefore, even if lip service to the virtue of truth telling exists on one level or another, lying is firmly established in many cultures as an amoral practice. — Alexandra York

So do you want to make culture? Find a community, a small group who can lovingly fuel your dreams and puncture your illusions. Find friends and form a family who are willing to see grace at work in one another's lives, who can discern together which gifts and which crosses each has been called to bear. Find people who have a holy respect for power and a holy willingness to spend their power alongside the powerless. Find some partners in the wild and wonderful world beyond church doors. And then, together, make something of the world. — Andy Crouch

Always trust people and they may let you down. Always distrust people and you have let them down. — Ron Kaufman

Focus not on who you are, but on what you can do for others. — Ron Kaufman

What does your product really mean to the people who buy it? — Ron Kaufman

The BBC's television, radio and online services remain an important part of British culture and the fact the BBC continues to thrive amongst audiences at home and abroad is testament to a professional and dedicated management team who are committed to providing a quality public service. — Pauline Neville-Jones

If you want to stay in business, satisfy customers. If you want to excel in business, delight customers. — Ron Kaufman

Always do what you can do instead of worrying about what you can't. — Ron Kaufman

Every contact we have with a customer influences whether or not they'll come back. We have to be great every time or we'll lose them. — Kevin Stirtz

The only way to go further than you've been is to take an extra step. — Ron Kaufman

Always aim for 100 percent and you'll always know where to improve. — Ron Kaufman

When only a little can be done, doing it becomes the greatest you can do. — Ron Kaufman

Also, the Christian worldview has made foundational contributions to our own culture that may not be readily apparent. The deep background for our work, especially in the West - the rise of modern technology, the democratic ethos that makes modern capitalism thrive, the idea of inherent human freedom as the basis for economic freedom and the development of markets - is due largely to the cultural changes that Christianity has brought. Historian John Sommerville argues that Western society's most pervasive ideas, such as the idea that forgiveness and service are more important than saving face and revenge, have deeply biblical roots.166 Many have argued, and I would agree, that the very rise of modern science could have occurred only in a society in which the biblical view of a sole, all-powerful, and personal Creator was prevalent. — Timothy Keller

You can't stop change. Don't let it stop you. — Ron Kaufman

How can you learn more? By admiring what you've done right? Or by studying what you've done wrong? — Ron Kaufman

Much of the way food has been shaped and formed in prisons is due to the cultural thought about prisoners in general, and how they should be treated by society and by the state. Food in prison is a reflection of culture and cultural thinking about criminal justice and reform. — Erika Camplin

When a customer asks what no one else has ever asked, pay close attention. — Ron Kaufman

The right measure is not how many customers you've got, but how closely you hold them. — Ron Kaufman

What you want to be defines what you become. — Ron Kaufman

Only a well-oiled machine runs smoothly. — Ron Kaufman

The bottom line is a by-product of taking care of your main product - your customers. — Ron Kaufman

The culture and civilization of the White man are essentially material; his measure of success is, "How much property have I acquired for myself?" The culture of the Red man is fundamentally spiritual; his measure of success is, "How much service have I rendered to my people? — Ernest Thompson Seton

Constant acts of goodness are worth far more than rare acts of greatness. — Ron Kaufman

When your staff are 'information-rich', their information can make you rich! — Ron Kaufman

What's secretly in the water
of modern culture is that people
enter the world empty.
That's a very dangerous idea,
because if everybody's empty
than other people can get us
to do whatever they want
because there's nothing
in us to stand against it.

But if we came to do
something that's meaningful,
that involves giving and
making the world a more
beautiful, healthy, lively place,
then you become a difficult person
to move around and manipulate. — Michael Meade

He is Your Customer, the Reason behind Your Customs. — Vineet Raj Kapoor

Good customers want good quality service. Great customers want it even more. — Ron Kaufman

It's fine to wait for an appropriate time, but it's inappropriate to wait forever. — Ron Kaufman

On the Facebook side, I think it's a bit of an evolution, in that that company, which has clearly done amazing things, was, I believe, as an outsider looking in, was founded on a culture that was obsessive about the users. And they built a service that is very valuable for users, and that is to be applauded. — Jason Kilar

Stay in one place too long and the tide can overwhelm you. Ride the tide, surf the waves, stay on top of the changes. — Ron Kaufman

Never rest on past success. Create something better. — Ron Kaufman

A service culture doesn't happen by accident. The company is always a reflection of the person at the helm. Their attitude, their values, and their commitment to service excellence will drive the actions of others in the organization. Always has ... always will. — Mac Anderson

Culture is any and all human effort and labor expended upon the cosmos, to unearth its treasures and its riches and bring them into the service of man for the enrichment of human existence unto the glory of God. — Henry R. Van Til

Say it with words. Show it with action. — Ron Kaufman

Maggie Nelson cuts through our culture's prefabricated structures of thought and feeling with an intelligence whose ferocity is ultimately in the service of love. No piety is safe, no orthodoxy, no easy irony. The scare quotes burn off like fog. — Ben Lerner

The code-of-ethics playlist:
o Treat your colleagues, family, and friends with respect, dignity, fairness, and courtesy.
o Pride yourself in the diversity of your experience and know that you have a lot to offer.
o Commit to creating and supporting a world that is free of discrimination, harassment, and retaliation.
o Have balance in your life and help others to do the same.
o Invest in yourself, achieve ongoing enhancement of your skills, and continually upgrade your abilities.
o Be approachable, listen carefully, and look people directly in the eyes when speaking.
o Be involved, know what is expected from you, and let others know what is expected from them.
o Recognize and acknowledge achievement.
o Celebrate, relive, and communicate your successes on an ongoing basis. — Lorii Myers

Building a business is a creative act. Few of us realize when we start out that we are creating not only a company but a culture. That's because it's usually not planned. It just happens. While everyone is focused on something else, making sales, providing service, sending out invoices, a little community springs up. It has its own unspoken customs, traditions, modes of dress and speech, and rules of behavior. By the time you become aware of it, the culture is often well established and it will probably be a reflection of your personality. — Jack Daly

Making an honest mistake is acceptable. Failing to fix it is not. — Ron Kaufman

I feel sometimes constrained by the expectation that the work should be solely political. I try to create a type of work that is at the service of my own set of criteria, which have to do with beauty and a type of utopia that in some ways speaks to the culture I'm located in. — Kehinde Wiley

When women are restricted from the service of God in any capacity, the Church is mistakenly allowing an imperfect male-dominated ancient culture to drive our understanding and practice of Christ's redeeming work, instead of Jesus Christ and the whole of the Scriptures. — Sarah Bessey

I have seen the consequences of attempting to shortcut this natural process of growth often in the business world, where executives attempt to "buy" a new culture of improved productivity, quality, morale, and customer service with strong speeches, smile training, and external interventions, or through mergers, acquisitions, and friendly or unfriendly takeovers. But they ignore the low-trust climate produced by such manipulations. When these methods don't work, they look for other Personality Ethic techniques that will - all the time ignoring and violating the natural principles and processes on which a high-trust culture is based. — Stephen R. Covey

You are the person who determines what you do. That's a big responsibility. Make the most of it. — Ron Kaufman

The customer is the final inspector. — Steve Jobs

Challenge your own status quo - before someone else does. — Ron Kaufman

This revolutionary idea of Western citizenship - replete with ever more rights and responsibilities - would provide superb manpower for growing legions and a legal framework that would guarantee that the men who fought felt that they themselves in a formal and contractual sense had ratified the conditions of their own battle service. The ancient Western world would soon come to define itself by culture rather than by race, skin color, or language. That idea alone would eventually bring enormous advantages to its armies on the battlefield. (p. 122) — Victor Davis Hanson

of oppressive state power. Gramsci's theory of hegemony as a form of cultural pedagogy is also invaluable as an element of critical educational thought. By emphasizing the pedagogical force of culture, Gramsci expands the sphere of the political by pointing to those diverse spaces and spheres in which cultural practices are deployed, lived, and mobilized in the service of knowledge, power and authority. For Gramsci, learning and politics were inextricably related and took place not merely in schools but in a vast array of public sites. — Henry A. Giroux

This notion of the centrality of the church ... could hardly be more pertinent to the perennial question of "Christian culture" and our evaluation of the great figures such as Calvin and Kuyper. Hearing the words "Christian culture" may evoke visions of godly emperors, medieval Madonnas, or Bach cantatas. None of which are really about the church. Or perhaps the phrase "Christian culture" resonates with contemporary Reformed buzzwords like "world and life view," "transformation," and "kingdom vision"
all of which, I fear, are often enlisted in the service of convincing Reformed youth that it is a mistake to think of the church as central to the Christian life. — David VanDrunen

Families could often trace their lineage back several centuries. Their livelihood was earned from drum playing, a service considered to be dis-respectable. As members of a low caste, the drummers were forbidden to build decent houses. There were allowed to build wattle and daub huts, and to live rent-free on their patrons' properties. The right to own the country's land was restricted in this manner, a vicious condition that arose through tradition and was reinforced by law. Patterns of financial power and political hierarchy existed hand in hand. — Swarnakanthi Rajapakse

Ask your loyal customers for positive comments about your products and your service. Then post these testimonials where other customers and prospects can enjoy them. — Ron Kaufman

The truth is that no internal reviews or congressional hearings will change the Secret Service's broken management culture. It needs better leadership. — Ronald Kessler

Drs. Margolis and Fisher have done a great service to education, computer science, and the culture at large. Unlocking the Clubhouse should be required reading for anyone and everyone who is concerned about the decreasing rate of women studying computer science. — Anita Borg

had never heard a president explicitly frame a decision as a direct order. With the American military, it is completely unnecessary. As secretary of defense, I had never issued an "order" to get something done; nor had I heard any commander do so. Former chairman of the Joint Chiefs of Staff Colin Powell, in his book It Worked for Me, writes, "In my thirty-five years of service, I don't ever recall telling anyone, 'That's an order.' And now that I think about it, I don't think I ever heard anyone else say it." Obama's "order," at Biden's urging, demonstrated, in my view, the complete unfamiliarity of both men with the American military culture. That order — Robert M. Gates

Our belief is that if you get the culture right, most of the other stuff, like great customer service, or building a great long-term brand or empowering passionate employees and customers, will happen on its own. — Tony Hsieh

It is well worth remembering that the customer is the most important factor in any business. If you don't think so, try getting along without him for a while. — Napoleon Hill

The starting point is always now. The end is up to you. — Ron Kaufman

When things go wrong, your best recovery effort is required. But don't just provide the missing piece (that's the recovery), also provide uniquely personal assistance (that's the memorable effort). — Ron Kaufman

Are you moving forward, or just moving? — Ron Kaufman

My parents taught me service - not by saying, but by doing. That was my culture, the culture of my family. — Alice Walker

Unlimited efforts can produce unlimited results. — Ron Kaufman

I think challenge for Facebook is to develop a culture that has the advertiser and the ad service be as strong a part of their culture as the user obsession is. — Jason Kilar

If you're always doing what you've always done, you'll never see (or become) what you could be! — Ron Kaufman

Preparation clears a pathway for success. — Ron Kaufman

A great leader makes what is visible in their mind, visible to all. — Ron Kaufman

Make your upper limit, no limit. — Ron Kaufman

Crossing barriers can be as simple as a smile. — Ron Kaufman

If you want to be the best, find the best in others. — Ron Kaufman

Be the exception to the rule. It's the surest way to become exceptional. — Ron Kaufman

Every service problem is as an opportunity to show you care. — Ron Kaufman

Listen to customers and you will hear them. Look carefully at customers and you will see them. Do both and you will understand them. — Ron Kaufman

You cannot change what has already happened. You can always change the way you respond. — Ron Kaufman

Superior execution is vital to sustaining the success initiated by an innovative service concept. An innovator's service quality is usually more difficult to imitate than its service concept. This is because quality service comes from inspired leadership throughout an organization, a customer-minded corporate culture, excellent service-system design, the effective use of information and technology, and other factors that develop slowly in a company, if at all. — Leonard L. Berry

We've found that trusting people to do the right thing generally results in them doing the right thing. Allowing people to reward one another facilitates a culture of recognition and service, and is a way to show employees that they should be thinking like owners rather than serfs. — Laszlo Bock

If you want to interest people, make them think. If you want to inspire people, make them feel. — Ron Kaufman

The late Curt Cobain captured the attitude of today's culture with the line, "Here we are; now entertain us." I believe that, unfortunately, many Christians have made Cobain's line the refrain of their friendships.
In my opinion, our cultural obsession with entertainment is really just an expression of selfishness. The focus in entertainment is not producing something useful for the benefit of others but consuming something for the pleasure of self. And a friendship based on this self-serving, pleasure-seeking mind-set can easily slip into a similarly self-serving romantic relationship that meets the needs of the moment.
But when we shift our relationship orientation from entertainment to service, our friendships move from a focus on ourselves to a focus on the people we can serve. And here's the punch line: In service we find true friendship. In service we can know our friends in a deeper way than ever before. — Joshua Harris

We are force-fed beliefs through incessant advertisements by a culture that ceaselessly fosters our conformity to values which are of no service to the individual. — Chris Matakas

Meeting expectations is good. Exceeding expectations is better. — Ron Kaufman

The more the specific feelings of being under obligation range themselves under a supreme principle of human dependence the clearer and more fertile will be the realization of the concept, indispensable to all true culture, of service; from the service of God down to the simple social relationship as between employer and employee. — Johan Huizinga

When the customer makes contact, he does not want a quote. He wants a commitment. — Ron Kaufman

Enthusiasm is like having two right hands. — Elbert Hubbard

The biggest problem in AFRICA, is the government/public service leaders ensure that the education system teaches them WHAT to think and NOT HOW TO THINK. IT embeds a Fixed Mindest of Learned Helplessness. We can ReThink Resilience and psycap to transform the people, but the leaders won't be too happy when the voters can think beyond learned helplessness and a go beyond a liming culture 2000 years out of date.
We need to Rethink Education and culture in the digital age. — Tony Dovale

Companies that were paying attention understood they were witnessing the birth of the "self-directed consumer", because the internet and all the other tools for the flat world had created a means for every consumer to customize exactly the price, experience, and service he or she wanted. — Thomas L. Friedman

Selfless acts are a source of profound meaning for your self and your life. — Ron Kaufman

One side of service is serving, but the other side is creating the space in oneself where the possibilities of giving one's best become feasible. If you let go of your own compulsion and greed the things you are conditioned into by your culture then the more archetypal, more universally valid, more human, more compassionate, wiser activities and thoughts can come to your mind and you can dedicate yourself to them more fully. — Rafe Martin

One of the most widely held beliefs in our culture today is that romantic love is all important in order to have a full life but that it almost never lasts. A second, related belief is that marriage should be based on romantic love. Taken together, these convictions lead to the conclusion that marriage and romance are essentially incompatible, that it is cruel to commit people to lifelong connection after the inevitable fading of romantic joy. The Biblical understanding of love does not preclude deep emotion. As we will see, a marriage devoid of passion and emotional desire for one another doesn't fulfill the Biblical vision. But neither does the Bible pit romantic love against the essence of love, which is sacrificial commitment to the good of the other. If we think of love primarily as emotional desire and not as active, committed service, we end up pitting duty and desire against each other in a way that is unrealistic and destructive. — Timothy Keller