Problem Customers Quotes & Sayings

Occasionally problems will occur. When it happens to your customers, fix the problem fast. Make it your speed and generosity that gets remembered, not the problem. — Ron Kaufman

Once you expect great things from yourself, anything is possible. — Mark W. Boyer

Objections #4 and #5 ("I can wait" / "it's too difficult") are best addressed via Education-Based Selling. Often, your prospects haven't fully realized they have a problem, particularly in the case of Absence Blindness (discussed later). If the business doesn't realize it's losing $10 million in the first place, it's difficult to convince them that you can help. The best way to get around this is to focus your early sales efforts on making your customers smarter by teaching them what you know about their business, then helping them Visualize what their involvement would look like if they decide to proceed. — Josh Kaufman

Poverty cannot be accepted as a pretext and justification for the exploitation of children. It does not explain the huge global demand with, in many instances, customers from rich countries circumventing their national laws to exploit children in other countries. Sex tourism has spread its illicit wings wide, and paedophiles search for their victims in all parts of the globe. The problem is compounded by the criminal networks which benefit from the trade in children, and by collusion and corruption in many national settings. — Vitit Muntarbhorn

The classic problem as an entrepreneur is that they have a hard time delegating. But that's really crazy. Recruiting other executives is critical, so is dealing with customers and dealing with regulators. Those are functions that only the top founders can do. — Robert Pozen

Properly Defining a Project's Initiation:

Projects start going bad at inception --- the customer's inception...

The problem is that these are initiatives rather than projects. Managers often fail to include the implementation professionals in these early meetings....stays close to the intended baseline...
people are enamored with technology...accept the limited information provided by sales material as definitive and ignore the hidden complexities in the implementation. As a result, during the inception of a project, customers use buzzwords and concepts they believe they understand and make assumptions about the idea's implementation. — Todd C. Williams

Traditional sales and marketing involves increasing market shares, which means selling as much of your product as you can to as many customers as possible. One-to-one marketing involves driving for a share of customer, which means ensuring that each individual customer who buys your product buys more product, buys only your brand, and is happy using your product instead of another to solve his problem. The true, current value of any one customer is a function of the customer's future purchases, across all the product lines, brands, and services offered by you. — Seth Godin

We can't exactly figure out why, but our customers have no fears of using their checking account, while credit cards are still a problem. I'm assuming checks have been around longer, and are more trusted, while credit cards have a sort of stigma attached to them. — Tim Stevens

The first 'Charlemagne' album is metal, of course, but what I sang was more symphonic. — Christopher Lee

One exhibition to which Tom Norman became particularly attached was his family of midgets. It consisted of two midgets, billed as man and wife and always brought into town in a specially constructed miniature coach drawn by ponies. In each town on the tour he made a point of closing the show down for a few days so as to allow the lady midget to 'give birth to her baby'. A new-born infant would then be hired to stand in for the hypothetical offspring, and even larger queues always gathered after such a 'happy event' to see the new arrival. The only problem was the difficulty he had in restraining the 'mother' from swearing volubly, smoking a pipe and drinking gin in front of the customers. The exhibition finally came to grief when the 'mother' ran away one night, objecting to being displayed as a woman any longer, both midgets being men. — Peter Ford

The problem was the liars. They said she could do anything she set her mind to, they told her she should shoot for the moon because if she missed she'd be among the stars, they made movies tricking her into thinking she could achieve heroic things. All lies. Because she was born to answer phones in call centers, to carry bags to customers' cars, to punch a clock, to measure her life in smoke breaks. To think otherwise was insane. — Grady Hendrix

From the book he carefully tears out several maps, and in this light Afghanistan's mountains and hills and restlessly branching corridors of rock appear as though the pages are crumpled up, and there is a momentary wish in him to smooth them down. Laser-guided bombs are falling onto the pages in his hands, missiles summoned from the Arabian Sea, from American warships that are as long as the Empire State Building is tall. — Nadeem Aslam

Your posture can have a great deal of influence on your personal presentation and image, revealing your attitude toward yourself and others. — Cindy Ann Peterson

How the now-ubiquitous humble shopping cart was invented and adopted eighty years ago. Sylvan Goldman, a grocery store owner from Oklahoma, noticed that when his customers' baskets became too heavy or too full, people stopped shopping. Clearly their problem was his problem, too. He began to think of ways to improve the experience for his customers. In 1936 he came up with the idea of a basket carrier on wheels. — Bernadette Jiwa

IT - especially with its role so greatly enlarged by the arrival of the Internet - has changed not only how we work and conduct business, but also how we (and our customers) play, how we consume, and how we educate our next generations. And yet the IT phenomenon, so evident in the expenditures of every organization, has not yet achieved management attention equal to other areas, such as finance, marketing, operations, and human resources. In far too many companies, IT remains a black box that business managers rarely try to see inside. When business managers do engage in IT discussions, often they bring little expertise to bear. Few feel apologetic about their IT inadequacies. But the time is coming when "I'm not an IT person" will be no more adequate as a manager's defense in the aftermath of a major corporate problem than Jeff Skilling's now notorious "I'm not an accountant" - that CEOs effort to explain his failure to foresee or prevent Enron's spectacular implosion. — Robert D. Austin

I think that David Stern is probably the greatest commissioner that any sport has ever had in the history of this country. — Bill Russell

If I do something I think is new, it will be misunderstood, but if people like it, I will be disappointed because I haven't pushed them enough. The more people hate it, maybe the newer it is. Because the fundamental human problem is that people are afraid of change. The place I am always looking for-because in order to keep the business I need to make a little compromise between my values and customers' values-is the place where I make something that could almost-but not quite-be understood by everyone. — Rei Kawakubo

That's on purpose. The problem and the solution are totally independent of one another. First, you have to prove that the problem exists, that it's a serious problem that amounts to a migraine. Then we can worry about whether customers will actually buy your product as a solution. Make sense? — Diana Kander

you need to learn how customers behave and what they need. In other words, focus on their problem, not their suggested solution. — Cindy Alvarez

It is said if an organization listens to the complaint of a customer and the problem is fixed, the customer remains a loyal customer and tells approximately seven others about the experience. Conversely, if a person is ignored and the problem not fixed, that customer will not deal with that organization anymore and will tell approximately twenty other people about the negative experience. — Phil Pringle

Apple chief executive Tim Cook is such a respected figure that it's easy to overlook the basic problem with his argument about encryption: Cook is asserting that a private company and the interests of its customers should prevail over the public's interest as expressed by our courts. — David Ignatius

How friendly are your companies' first words? Just try this ... start all conversations with customers using one of the following words or phrases: 'great!' 'no problem', 'you're in luck', 'that's my favorite problem'. — Jeffrey Gitomer

To become Christ-like is the only thing in the whole world worth caring for, the thing before which every ambition of man is folly and all lower achievement vain. — Henry Drummond

Charlie still smiled at the urn above the cash register with a gold plaque that said: ASHES OF PROBLEM CUSTOMERS. — Ben Sherwood

Maybe you yhink you're not perfect,not pretty enough,or smart enough,but for some guy,you're pefect just the way you are.that's your perfect man. — Yuchita Erayani

Listen to your customers. Can the sales pitches and the product babble. Let your customer talk and show him that you are listening by making the appropriate responses, such as suggesting how to solve the problem. — Susan Ward

Mr. Lawrence drank from his beer. Do you know how I figure out what to do? I look under rocks for slime. I lick the slime with my own tongue. I see the problem for what it is, not what a consultant's methodology says it should be. I find people who are working on something that no one told them to work on, who solve a problem because they can't let it stay unsolved, who don't eat or bathe because it takes too much time. I find the ones selling their ideas to customers without going through the marketing department first. I've gotten good at picking molds off cheeses and turning them into penicillin. People used to wonder where my ideas came from. It was simple: I looked for slimy rocks and moldy cheese, and I watched the bank account like a hawk. It worked well for this company for a long time. — Charlie Close

As research on willpower has become a hot topic in scientific journals and newspaper articles, it has started to trickle into corporate America. Firms such as Starbucks - and the Gap, Walmart, restaurants, or any other business that relies on entry-level workers - all face a common problem: No matter how much their employees want to do a great job, many will fail because they lack self-discipline. They show up late. They snap at rude customers. They get distracted or drawn into workplace dramas. They quit for no reason. — Charles Duhigg

You begin with the Problem, or the need you're addressing. Then you proceed to the Solution, your product or service that fulfills the need. The Market is the target customers to whom you will offer your solution. Finally, Business is all about the ways you're going to capture that market. — Chris Lipp

Everyone on your team should be connected to your customers - maybe not every day, but at least a few times throughout the year. That's the only way your team is going to feel the hurt your customers are experiencing. It's feeling the hurt that really motivates people to fix the problem. And the flip side is true too: The joy of happy customers or ones who have had a problem solved can also be wildly motivating. So — Jason Fried

If you ask who are the customers of education, the customers of education are the society at large, the employers who hire people, things like that. But ultimately I think the customers are the parents. Not even the students but the parents. The problem that we have in this country is that the customers went away. The customers stopped paying attention to their schools, for the most part. — Steve Jobs

Lead with questions, not answers." "Engage in dialogue and debate, not coercion." "Conduct autopsies, without blame." "Build 'red flag' mechanisms." In other words, make it easy for employees and customers to speak up when they identify a problem. — Daniel H. Pink

Blackadder was fifty-four and had come to editing Ash out of pique. He was the son and grandson of Scottish schoolmasters. His grandfather recited poetry on firelight evenings: Marmion, Childe Harold, Ragnarok. His father sent him to Downing College in Cambridge to study under F. R. Leavis. Leavis did to Blackadder what he did to serious students; he showed him the terrible, the magnificent importance and urgency of English literature and simultaneously deprived him of any confidence in his own capacity to contribute to, or change it. The young Blackadder wrote poems, imagined Dr Leavis's comments on them, and burned them. — A.S. Byatt

Customers won't care about any particular technology unless it solves a particular problem in a superior way. And if you can't monopolize a unique solution for a small market, you'll be stuck with vicious competition. — Peter Thiel