Performance Reporting Quotes & Sayings

It is an unquestioned assumption that managers should have and set targets and then create control systems - incentives, performance appraisals, budget reporting and computers to keep track of them all - to ensure the targets are met. In Toyota, these practices simply do not exist. To — John Seddon

Westmoreland's body counts were bogus. He believed them - he was not the first general to welcome statistics he wanted to hear. But, in practice, there was every incentive for field commanders to inflate or even invent body counts. It was how their performance was assessed, and it became one of the greatest self-reporting scams in history. The absurd body counts and kill ratios were proof of his leadership. Westmoreland sold them to LBJ, who in turn presented them as fact to the American people. — Mark Bowden

obvious, rather than rolling up numerous ad hoc spreadsheets, and an effective and broad system for data capture can save time and increase visibility into business performance. Without it, you must be very precise in the data you collect in order to avoid overburdening the organization or hitting material data-quality issues. However, don't let a broad reporting system allow you to neglect the process of effective reporting. A mass of data is not the same as a report. Even if executives can drill down into real-time portfolio information, that is too ad hoc to be a process for keeping projects on track, and you will still need a structure of reports — Simon Moore