Quotes & Sayings About Performance Measurements

A typical medical practice is like an old-fashioned business which keeps all of its records on paper. It can probably track down any individual transaction if it needs to, but it's basically helpless when it comes to overall measurements of performance. And that's the big problem. — Mitch Kapor

Moreover, without measurements, it is virtually impossible to identify the cause of performance problems and track the effect of improvements. — Anonymous

In business, the idea of measuring what you are doing, picking the measurements that count like customer satisfaction and performance ... you thrive on that. — Bill Gates

Too often we're happy to receive thanks from the nonprofits we fund, accepting gratitude instead of feedback or performance measurements. — Laura Arrillaga-Andreessen

Measuring requires, first and foremost, analytical ability. But it also demands that measurement be used to make self-control possible rather than abused to control people from the outside and above - that is, to dominate them. It is the common violation of this principle that largely explains why measurement is the weakest area in the work of the manager today. As long as measurements are abused as a tool of control (for instance, as when measurements are used, as a weapon of an internal secret police that supplies audits and critical appraisals of a manager's performance to the boss without even sending a carbon copy to the manager himself) measuring will remain the weakest area in the manager's performance.2 — Peter F. Drucker