Loyal Customers Quotes & Sayings

I get asked a lot why Apple's customers are so loyal. It's not because they belong to the Church of Mac! That's ridiculous. — Steve Jobs

Our mission statement about treating people with respect and dignity is not just words but a creed we live by every day. You can't expect your employees to exceed the expectations of your customers if you don't exceed the employees' expectations of management. — Howard Schultz

A rose on time is more valuable than a $1,000 gift that's too late. — Jim Rohn

Attracting loyal customers based on price is like believing in the tooth fairy. — Colin Myles

Permission marketing turns strangers into friends and friends into loyal customers. It's not just about entertainment - it's about education. Permission marketing is curriculum marketing. — Seth Godin

The key is to set realistic customer expectations, and then not to just meet them, but to exceed them - preferably in unexpected and helpful ways. — Richard Branson

In the world of Internet Customer Service, it's important to remember your competitor is only one mouse click away. — Douglas A. Warner III

Revolve your world around the customer and more customers will revolve around you. — Heather Williams

The goal as a company is to have customer service that is not just the best, but legendary. — Sam Walton

Anyone working for a big company might be skeptical that a large business, or even a strictly online business, can form the same kind of friendly, loyal relationship with customers as a local retailer. I'm saying it's already been done because I lived it. — Gary Vaynerchuk

Loyal employees in any company create loyal customers, who in turn create happy shareholders. — Richard Branson

There is only one boss. The customer ... — Sam Walton

Beginning, perhaps, from the reasonable perspective that absolute objectivity is unattainable, Fox News and MSNBC no longer even attempt it. They show us the world not as it is, but as partisans (and loyal viewers) at either end of the political spectrum would like it to be. This is to journalism what Bernie Madoff was to investment: He told his customers what they wanted to hear, and by the time they learned the truth, their money was gone. — Ted Koppel

several hundred thousand dollars in a challenging, relevant, and exciting systemic overhaul of our entire organization, focusing on our core competencies while maintaining full and listening cooperation with the communities we are proud to serve. We fully realize that our energetic attempts to mobilize the flawed infrastructure we inherited have been less than totally satisfactory, and hope and trust that our valued and loyal customers will bear with us in the coming months as we interact synergistically with change management in our striving for excellence. That is our mission." An — Terry Pratchett

Know what your customers want most and what your company does best. Focus on where those two meet. — Kevin Stirtz

Mom has the Touch. She knows what flowers go with what occasions, what hors d'oeuvres work with what people. She believes passionately in the power of food to heal, restore, and stimulate relationships, and she has built a following of loyal customers who really hope she's right. If she's wrong, says Sonia, no one wants to know. — Joan Bauer

Why are you always so mad?"

She laughs under her breath. "That's easy," she says. "Assholes, stupid customers, a shitty job, worthless parents, crappy friends, bad weather, annoying roommates who don't know how to kiss."

I laugh at the last comment, which I'm sure was supposed to be a dig, but it felt more like an underhanded flirt.

"How are you so happy all the time?" she asks. "You think everything is funny."

"That's easy," I say. "Great parents, being lucky enough to have a job, loyal friends, sunny days, and roommates who starred in porn films. — Colleen Hoover

I met with Martha and Sharon to see if there are any opportunities in syndication. My vision says her customers and fans are still loyal to her. I don't think the Martha Stewart brand loyalty has changed. — A. J. Burnett

On the Internet, it's survival of the easiest ... Give users a good experience and they're apt to turn into frequent and loyal customers. But ... it's easy to turn to another supplier in the face of even a minor hiccup. Only if a site is extremely easy to use will anybody bother staying around. — Jakob Nielsen

Satisfied customers are apathetic. Loyal customers will be your advocate. — Jeffrey Gitomer

Quality in a service or product is not what you put into it. It is what the client or customer gets out of it. — Peter Drucker

Ask your loyal customers for positive comments about your products and your service. Then post these testimonials where other customers and prospects can enjoy them. — Ron Kaufman

Do what you do so well that they will want to see it again and bring their friends. — Walt Disney

Many companies expect loyal customers without providing loyal service. This has been the visionary failure of countless corporations. — Steve Maraboli

Repeat business or behavior can be bribed. Loyalty has to be earned. — Janet L. Robinson

Giving builds loyal customers and turns those customers into supporters ... You can find passion and profit and meaning all at once, right now. — Blake Mycoskie

Get closer than ever to your customers. So close that you tell them what they need well before they realize it themselves — Steve Jobs

Every contact we have with a customer influences whether or not they'll come back. We have to be great every time or we'll lose them. — Kevin Stirtz

Loyal customers, they don't just come back, they don't simply recommend you, they insist that their friends do business with you. — Chip R. Bell

It is said if an organization listens to the complaint of a customer and the problem is fixed, the customer remains a loyal customer and tells approximately seven others about the experience. Conversely, if a person is ignored and the problem not fixed, that customer will not deal with that organization anymore and will tell approximately twenty other people about the negative experience. — Phil Pringle

The innovator's dilemma: Should we invest to protect the least profitable end of our business, so that we can retain our least loyal, most price-sensitive customers? Or should we invest to strengthen our position in the most profitable tiers of our business, with customers who reward us with premium prices for better products? — Clayton M Christensen

The farther right you go on the curve, the more you will encounter the clients and customers who may need what you have, but don't necessarily believe what you believe. As clients, they are the ones for whom, no matter how hard you work, it's never enough. Everything usually boils down to price with them. They are rarely loyal. They rarely give referrals and sometimes you may even wonder out loud why you still do business with them. "They just don't get it," our gut tells us. The importance of identifying this group is so that you can avoid doing business with them. — Simon Sinek

If you make customers unhappy in the physical world, they might each tell 6 friends. If you make customers unhappy on the Internet, they can each tell 6,000 friends. — Jeff Bezos

Every great business is built on friendship. — James Cash Penney

Even your most loyal customers always have a choice about where to take their business. — Marilyn Suttle

For example, for most of our loyal repeat customers, we do surprise upgrades to overnight shipping, even though we only promise them standard ground shipping when they choose the free shipping option. In conjunction with that, we run our warehouse 24/7, which actually isn't the most efficient way to run a warehouse. The most efficient way to run a warehouse is to let the orders pile up, so that when a warehouse worker needs to walk around the warehouse to pick the orders, the picking density is higher, so the picker has less of a distance to walk. But we're not trying to maximize for picking efficiency. We're trying to maximize the customer experience, which in the e-commerce business is defined in part by getting orders out to our customers as quickly as possible. The combination of a 24/7 warehouse, surprise upgrades to overnight shipping, and having our warehouse located just fifteen — Tony Hsieh

You will have your own examples of a work environment that seems to be firing on all cylinders. It will be a place where performance levels are consistently high, where turnover levels are low, and where a growing number of loyal customers join the fold every day. — Marcus Buckingham