Quotes & Sayings About Keeping Clients

The conventional wisdom in our business is that you have to grow and keep moving to survive. We never grew, always stayed tiny, and it serves us very well over the years, allowing us to pick and choose projects, and keeping our financial independence from our clients. We actually have a rather good track record, because we do select projects carefully. Most of our ideas don't eat dust but glimpse the light of day because we find it much more helpful to spend some serious time and effort before we start working on a project, rather than suffer through it afterwards. — Stefan Sagmeister

Video marketing is the most effective way for you to get someone's attention and engage them for a substantial period of time. Keeping someone engaged is the best and quickest way to gain their trust. Gaining trust is the only way to convert your audience into happy, long-term clients/customers/subscribers. — David Grimes

CRM Keeping track of conversations, agreements, deals and tasks can be done in a Customer Relationship Manager such as HighriseHQ. The free plan of this app, again by 37 signals, allows you to track up to 250 clients and build a file on your interactions with them over time. This is a great tool to use when calling a range of prospects and keen to record the interested parties. Alternatives are Salesforce, FatFreeCRM, Microsoft Dynamics, Zoho CRM and many more. Even an Excel spreadsheet can get you started, but a nice interface and interconnectivity between deals, projects and contacts is extremely useful. — Luke Spear

She's aware of her fondness for ledger keeping, a term that marriage counselors use to castigate their clients for keeping a running tally of who did what to whom, which is not in the spirit of generosity that supposedly nurtures a healthy relationship. The way she sees it, generosity is admirable but not always practical. Without some discreet retaliation to balance things out, a little surreptitious tit for tat to keep the grievances at bay, most relationships - hers included - would surely combust in a blaze of resentment. — A.S.A Harrison